Assertiveness - Lisa Driver - Bog

The voice associated with assertive behavior is neither too fast nor too slow, and it is also not high or small. The perfect voice is resonant which means it is rich and clear. If people have to struggle to hear what you are saying, then you have lost track.

Here is a preview of what you''ll learn

ΓÇó Assertiveness in the workplace
ΓÇó Why are we not assertive?
ΓÇó Importance of assertiveness in the workplace
ΓÇó How to be an assertive person at work?
ΓÇó Part a - body language
ΓÇó Part b - know what to say
ΓÇó Part c - cognitive behavioural therapy (cbt)

Have you been in your management position for a short while yet still feel you lack the practical skills and experience to deal effectively with these difficult types? Don''t let them hold you back.