Serviceindustri og turisme

This book examines the economic, social and environmental impacts and issues associated with the development of sport tourism globally, including the lack of research and coordination between industry and government. The book suggests the need for a more balanced analysis of the impacts and issues associated with future sport tourism development.

This book outlines the impacts of small scale sport tourism events on local sustainable development in different countries. Using half marathons organized in small and medium sized cities as an example, the chapters are robust case studies, applying a unified methodology in order to provide a clear overview of the sport tourism system in each country. The book begins with a description of the methodologies used and an overview of the countries studied. The country chapters focus on several dimensions of sport tourism in each city, including but not limited to the history of past sport tourism events in the municipality, the characteristics of the city hosting the event, the demographic profile of participants in the event, and the quantifiable economic, environmental, and sociocultural impacts of the event. Each chapter concludes with analysis and policy recommendations for holding future events that contribute to local sustainable development. The book concludes by summarizing and comparing the main results across different countries, and presenting main conclusions and overarching recommendations.Written by international experts in sports tourism, this book is geared towards academic researchers and students, interested in sport tourism, sports economics, management, and sustainable development, as well as policy makers and professionals tasked with bringing such events to their cities.

In dem vorliegenden Buch werden eine Vielzahl an aktuellen Themen zum nachhaltigen Management im Tourismus behandelt, die sowohl für einzelne touristische Leistungsträger als auch für Studierende von Hochschulen relevant sind. Durch den praktischen und akademischen Bezug wird der Anspruch verfolgt, fundierten Erkenntnisgewinn mit dem Ziel in die Branche zu bringen, die Nachhaltigkeit aus Sicht der Hochschule, der Gäste, der verschiedenen Leistungsträger sowie der notwendigen Partner zu beleuchten. Der Leser soll sensibilisiert werden, im Sinne der Nachhaltigkeit nicht nur den Fokus auf das eigene Unternehmen zu legen, sondern ganzheitlich unter Berücksichtigung der verschiedenen Blickwinkel nachhaltige Problemlösungen zu entwickeln. Hierdurch ergibt sich ein 360°-Blick, der die Grundlage des Buches bildet. Gastautoren unterstützen das Werk mit direkten Einblicken aus ihrem Berufsalltag. Eine aus dem Werk erarbeitete Checkliste am Ende des Buches ermöglicht die direkte Anwendung und Kontrolle der nachhaltigen Maßnahmen im eigenen Unternehmen und den Transfer auf die Unternehmenspraxis.

This book brings together an explicit linkage between empirical and theoretical perspectives on tourism and discourse. A broad social semiotic approach is adopted to analyze a range of spoken, written and visual texts providing a unique resource for researching and teaching tourism in the context of communication studies.

This book is a landmark contribution to the rapidly growing field of wildlife tourism, especially in regard to its underpinning foundations of science, conservation and policy. Written by a number of environmental and biological scientists it explains the synergy between wildlife and tourism by drawing on their global experiences.

There has been little research on tourism in those European countries or regions which lie outside the continent's main centres of production and population, even though tourism may be one of the few economic options open to them. This book fills a gap by presenting a range of case studies on tourism in the peripheral areas of Europe.

Little more than a century ago, Maine's business community faced unprecedented adjustments. World War I had recently ended, leaving in its wake the initial stages of a whole sphere of groundbreaking commercial activities and pursuits in response to an entirely new and different range of public demands. Competition for meeting these changing times was bound to be keen on all fronts, including within the state's emerging tourism industry, even then considered one of the key components of Maine's overall economy. In fact, there were those who viewed prolonged inaction in this latter instance as seriously threatening the state's very future. To that end, in late 1921 the leaders of the Maine Hotel Association and the Maine Automobile Association jointly took what would be one of the most significant steps in the history of the growth and development of the state's leisure travel business. From this impromptu gathering emerged what would officially be called the Maine Publicity Bureau (MPB), to be "a privately supported, state-wide, non-profit, non-partisan organization for the promotion and development of Maine's agricultural, industrial and recreational resources." Its basic purpose would be "to maintain and operate a bureau and offices for the purpose of acquiring and disseminating information concerning the business interests of the State of Maine."The success of the bureau, known since 1999 as the Maine Tourism Association, was immediate, not only because it fulfilled a vital need, but also because it worked constantly at its basic functions, ones that have become more or less standardized over the years, yet which permit a flexibility of operation that allows adjustments to meet present needs.Within the pages of this volume, Peter Dow Bachelder has created a centennial history of the organization that both showcases how and why it came to be in the first place and highlights a succession of its subsequent undertakings and accomplishments.

With continuously growing tourist numbers and pressure on resources increases there is a need to preserve and protect natural, cultural and historic resources. This book introduces a number of case studies from different parts of the world and illustrates chances and constraints associated with the implementation of the ecotourism concepts.

This volume presents a thorough tour of the social psychological processes which underpin contemporary travel. The fascinating phenomenon of tourist behaviour deals with topics such as motivation, destination choice, travellers' on site experiences, satisfaction and learning.

To create memorable guest experiences, as a hospitality professional you need to put yourself in your guests' shoes. Go on a journey with a difference, as you explore what the hotelier in the know does before even meeting their guest, the touch points during their guests stay, and what happens after their guest leaves. This book will give you the tools you need to make this a reality.• Find out what you need to do to ensure your guests book with you• Work out how much you really know about your guests• Gain insights from esteemed hoteliers on how they make their guest experiences memorable• Get your guests to rave about you• Follow through and implement the top tips to keep your guests coming backThe information in this book will set you apart from your competition. It will equip you with all you need to know to ensure you take every one of your guests on a journey they will remember…

This book explores the paradoxes of Self-Other relations in the field of tourism. It particularly focuses on the 'power' of different forms of 'Otherness' to seduce and to disrupt, and, eventually, also to renew the social and cosmological orders of 'modern' culture and everyday life.

This new edition of this leading work comprehensively revises and updates classic topics. Existing case law is placed in a practical context and the many new developments in the law are discussed in detail.

This book investigates resource-constrained environments in the tropics and subtropics where people's lives and businesses are affected, and adaptations occur periodically. Constrained environments are unique territories characterised by challenging circumstances, limited land and natural resources. They can be places with a small municipal boundary or cities in which parts around them may be consumed by ocean, bay or mountains. Those places face hard physical boundaries like coastlines and mountains, which in addition to policy decisions that may limit height or density, can also serve to limit capacity for expansion. Successful communities and businesses tend to survive in a changing environment given their strong intuitive and forward-looking adaptations.This book delves into the role of urban planning and design in the promotion of business and adaptations of people and communities. Additionally, the focus takes into account impact analysis and the effects of an expanding populations, including growing migrant flows, and business needs on the built environment of land-constrained territories

Dieses Buch soll Entscheider:innen, Fuhrungskraften und Mitarbeiter:innen im Tourismus ermoglichen, ihr Verhalten aus der Sicht der Gaste zu sehen und einen respektvollen und wertschatzenden Umgang zu entwickeln. Denn dies ist und bleibt das oberste Gebot. Die Autorinnen verbringen als Beraterinnen viel Zeit in Hotels, Restaurants, an der Bar und im Spa und erleben viele Situationen, wie sie auch die Gaste erleben. Sie geben Tipps, die einigen vielleicht als Selbstverstandlichkeit erscheinen werden, anderen jedoch die Augen offnen und zur Verbesserung ihres Umgangs mit ihren Mitmenschen fuhren. Im Fokus stehen die gehobene Gastronomie und Hotellerie, doch die meisten Empfehlungen gelten fur alle Kategorien im Tourismus.Die 2. Auflage wurde vollstandig uberarbeitet und das Thema Digitalisierung"e; wurde neu aufgenommen.Der InhaltDie Rezeption - Vom Erstkontakt bis zur AbreiseHousekeepingEssen und Trinken - Wissenswertes fur Gastgeber:innen und GasteIm SpaDie Rolle als Gastgeber:inAllgemeine UmgangsformenDigitalisierung im TourismusGastetypenFeiern und Messen

Building on previous work on backpacking, this book takes the analysis of backpacker tourism further by engaging both with new theoretical debates into tourism experiences and mobilities as well as with new empirical phenomena such as the rise of the 'flashpacker' and alternative destinations. Chapters include material on flashpacking, the virtualization of backpacker culture, the re-conceptualisation of lifestyle travellers, backpackers as volunteer tourists, as well as backpackers' experiences of hostels, mobilities and their policy implications. It sets a new benchmark for the study of independent travel in the contemporary world.

The vast majority of existing academic research of coastal tourism resort management has been undertaken in northern and southern Europe at the expense of a wider global consideration. This book aims to address this deficit and develop a global perspective on the management issues facing coastal resorts. By drawing on examples, it incorporates a detailed analysis of a range of economic, socio-cultural, political and environmental issues which are being experienced, to differing extents, by coastal tourism resorts which are at different life-cycle stages of development. The major management themes highlighted include the processes of restructuring, attempts to develop sustainable agendas and environmental issues of developing resorts in sensitive areas. Written by key experts, this book provides a critical assessment of the key management issues facing coastal tourism resorts globally. In doing so, it represents more than a mere amalgamation of existing literature as it aims to advance conceptual understanding of resort evolution and change.

Pro-poor tourism is currently receiving enormous attention from the World Tourism Organization, government, industry and NGOs. This book provides one of the first assessments of the effectiveness of pro-poor tourism as a development strategy and tackles the issue of who benefits from tourism's potential role in poverty reduction.

The book provides a comprehensive discussion of the latest knowledge in the field of tourism and climate change. It is aimed at tourism practitioners and those with an academic interest in the fields of tourism management and climate change mitigation, adaptation and policy.

This collection discusses World Trade Law and focuses on the contested nature of World Heritage at sites as diverse as The Netherlands, Ellis Island, post-colonial Mesoamerica, Cambodia, Fiji, Kyrgyzstan and Vietnam. In addition, 8 research notes explore heritage interpretation in the USA, Lebanon, Peru, Indonesia, Singapore, Tasmania and India.