Name: Designing Service Processes to Unlock Value
Price: 297.95 DKK
Availability: InStock
Author: Joy M. Field
ISBN: 9781953349262

Designing Service Processes to Unlock Value af Joy M. Field

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Explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services.

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Sprog:
Engelsk

ISBN:
9781953349262

Forlag:
Business Expert Press

Indbinding:
Paperback

Sideantal:
186

Udgivet:
30. december 2020

Udgave:
3

Leveringstid: 2-3 uger.
Forventet levering: 12. december 2024

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Explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services.

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