Developments in the Call Centre Industry

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Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts an analysis of call centres worldwide.

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Sprog:
Engelsk

ISBN:
9780415357029

Forlag:
Taylor & Francis Ltd

Indbinding:
Hardback

Sideantal:
224

Udgivet:
15. juni 2006

Størrelse:
156x234x18 mm.

Vægt:
453 g.

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Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts an analysis of call centres worldwide.

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Business og læring > Ledelse & strategi

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