Name: Emotional Intelligence in Tourism and Hospitality
Price: 908.95 DKK
Availability: OutOfStock
Author: Erdogan Koc
ISBN: 9781786398314

Emotional Intelligence in Tourism and Hospitality af Erdogan Koc

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Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.

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Sprog:
Engelsk

ISBN:
9781786398314

Forlag:
CABI Publishing

Indbinding:
Hardback

Sideantal:
168

Udgivet:
16. april 2019

Størrelse:
242x164x10 mm.

Vægt:
432 g.

Leveringstid: Ukendt - mangler pt..

Forlænget returret til d. 31. januar 2025

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Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.

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