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Human Connection at Work; How to use the principles of Nonviolent Communication in a professional way - Liv Larsson - Bog

Bag om Human Connection at Work; How to use the principles of Nonviolent Communication in a professional way

Nowadays people expect to be treated well when they go to the dentist, the supermarket or when they are connecting with their IT-support. If they are not they might turn to someone else the next time they need that service or product. Being professional and staying human might be the biggest competitive advantage of our time. It is said that the cost of attracting a new customer is six times the cost of keeping an old one. This book clarifies how you can be professional and human at the same time. Actually the author claims that it is only when you are truly human that you can be professional. Communication tools for many different kinds of situations. Support in dealing with "difficult people" or challenging dilemmas. Plenty of useful ideas that can be implemented directly. And much more...

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9789187489563
  • Indbinding:
  • Paperback
  • Sideantal:
  • 172
  • Udgivet:
  • 13. august 2017
  • Størrelse:
  • 154x230x13 mm.
  • Vægt:
  • 274 g.
  • 8-11 hverdage.
  • 27. november 2024

Normalpris

  • BLACK NOVEMBER

Medlemspris

Prøv i 30 dage for 45 kr.
Herefter fra 79 kr./md. Ingen binding.

Beskrivelse af Human Connection at Work; How to use the principles of Nonviolent Communication in a professional way

Nowadays people expect to be treated well when they go to the dentist, the supermarket or when they are connecting with their IT-support. If they are not they might turn to someone else the next time they need that service or product. Being professional and staying human might be the biggest competitive advantage of our time. It is said that the cost of attracting a new customer is six times the cost of keeping an old one.
This book clarifies how you can be professional and human at the same time. Actually the author claims that it is only when you are truly human that you can be professional.
Communication tools for many different kinds of situations.
Support in dealing with "difficult people" or challenging dilemmas.
Plenty of useful ideas that can be implemented directly.
And much more...

Brugerbedømmelser af Human Connection at Work; How to use the principles of Nonviolent Communication in a professional way



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