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Improving the Quality of Library Services for Students with Disabilities - Peter Hernon - Bog

af Peter Hernon

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Improving the Quality of Library Services for Students with Disabilities af Peter Hernon
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Discusses the circumstances affecting services for the disabled, and provides two versions of a data collection instrument, loosely based on SERVQUAL, that individual institutions can modify to reflect their particular needs. This book aims to assist libraries and other service components of academic institutions to adopt a proactive position.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781591583004
  • Indbinding:
  • Paperback
  • Sideantal:
  • 248
  • Udgivet:
  • 1. december 2005
  • Størrelse:
  • 235x161x19 mm.
  • Vægt:
  • 390 g.
  • 8-11 hverdage.
  • 10. december 2024
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Forlænget returret til d. 31. januar 2025

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Discusses the circumstances affecting services for the disabled, and provides two versions of a data collection instrument, loosely based on SERVQUAL, that individual institutions can modify to reflect their particular needs. This book aims to assist libraries and other service components of academic institutions to adopt a proactive position.

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