Smart Service Systems, Operations Management, and Analytics

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Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs.

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Sprog:
Engelsk

ISBN:
9783030309664

Forlag:
Springer Nature Switzerland AG

Indbinding:
Hardback

Sideantal:
403

Udgivet:
26. november 2019

Udgave:
12020

Størrelse:
155x235x0 mm.

Vægt:
781 g.

Leveringstid: 8-11 hverdage.
Forventet levering: 15. januar 2025

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Forlænget returret til d. 31. januar 2025

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Beskrivelse af Smart Service Systems, Operations Management, and Analytics

Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs.

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