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The Nordstrom Way to Customer Experience Excellence - Robert (Seattle Spector - Bog

- Creating a Values-Driven Service Culture

af Robert (Seattle Spector
The Nordstrom Way to Customer Experience Excellence af Robert (Seattle Spector
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The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781119375357
  • Indbinding:
  • Paperback
  • Sideantal:
  • 224
  • Udgivet:
  • 10. november 2017
  • Udgave:
  • 3
  • Størrelse:
  • 275x213x26 mm.
  • Vægt:
  • 430 g.
  • Ukendt - mangler pt..
Forlænget returret til d. 31. januar 2025

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Medlemspris

Prøv i 30 dage for 45 kr.
Herefter fra 79 kr./md. Ingen binding.

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The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.

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