Bøger i Briefcase Books Series serien

As customer loyalty becomes a thing of the past, customer relationship management (CRM) has become one of hottest topics. This book supplies solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are effective, and how to create and manage both short- and long-term relationships.

Features proven tips to handle everyday management situations. This title provides what you need to excel as a manager from day one. It features getting results by knowing when to speak up - and when to listen; motivating your staff to exceed expectations; delegating tasks and dealing with crises.

Examines the organizational environment and shows readers how to inspire innovative and creative thinking as an approach to problem solving, idea generation and new product development.

Hiring Great People removes the guesswork from your hiring process, giving you solid, no-nonsense tools and processes to identify and attract your industry's highest performing employees.

A guide to inspiring employees to work at peak performance - to improve organizational culture and help meet the bottom-line. It provides entertaining case studies and examples of how readers can create an environment in which employees feel passionate about their jobs and put the best of them in everything they do.

Helps managers fully grasp any crisis situation and lead their team through it smoothly and with minimal ramifications. Covers everything from defining crisis management and prevention policies to responding to crises and formatting for post-crisis analysis.

More than 700,000 Briefcase Books sold! A concise guide to communicating ideas in writing like a true professional--with clarity, accuracy, and decisiveness

More than 700,000 Briefcase Books sold! Provides managers and team leaders with the insight, skills, and techniques for getting the highest performance possible from each employee

A guide to spearheading a mobile learning program. It covers everything from the basics to working with developers and gaining stakeholder support. It offers managers an overview of how to create, implement, and successfully use mobile learning platforms.

Shows busy managers how to combine proven techniques and strategies with various technologies for successful, results-directed interaction. This book includes: techniques for shaping positive perceptions, tips for giving instructions and corrective feedback, strategies for making your points in presentations and e-communications, and more.

How much money will this project cost? Where is it coming from? Can my department get more? If not, why? As a manager, accounting will play a hand in virtually every decision you make. This book explains the accounting concepts you need to understand in this area, and then demonstrates their implementation and application in everyday business.

Provides the basics of a expense budget and includes information to create, present, and track a budget with a spreadsheet or accounting package. This book defines the fundamental accounting terms and techniques for working within your budget and managing money with your team.

Provides techniques and tools for making every minute count as it dispels myths that can actually cost instead of save valuable time. This book helps managers match the right time-saving tool to each situation, reveals secrets for anticipating instead of reacting, and explains how any manager can eliminate procrastination.

Shows decision makers at various levels how to implement Design for Six Sigma (DFSS) tools and techniques from earliest design through final production of products, services, or processes.

Employees with high morale perform at significantly higher levels. So how can you, as a manager, ensure consistently high enthusiasm, energy, and employee morale? This book shows you how to create a fun, synergistic work environment, one designed to inspire superior employee commitment and performance.

Presents a sales program for finding new prospects, uncovering their needs, and writing their orders. This book offers definitions of key selling terms and jargon; ideas for intelligent management of your sales effort; how-to hints for effective, results-oriented sales; and advice for minimizing selling errors.

Successful management depends on the ability to quickly and effectively manage conflicts. This book includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.