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Dealing in a casino presents challenges and rewards not seen in many workplaces. With hundreds of thousands of dollars at stake every minute, table games pits are high-stress workplaces. Managing a workforce of dealers and attending to the needs of players brings stresses of its own. In 2015, the University of Nevada, Las Vegas's Center for Gaming Research received a grant from the UNLV University Libraries Advisory Board that enabled it to undertake an oral history project intended to capture the stories of table games managers, including both those currently working in the field and those who have retired. Drawn from these interviews, Tales from the Pit provides an overview of how the interviewees felt about a variety of topics, ranging from their experiences breaking in as new dealers to their transitions to management and the changes the industry has seen over their careers. The current and former managers speak candidly about the owners, bosses, dealers, and players who made each day challenging. This book illuminates the past several decades of casino history through the words of those who lived and made it.
Once restricted to exotic locations like Las Vegas, Macau, and Monte Carlo, casinos are now operating in many cities nationally and internationally from the Maryland waterfront to Ho Chi Minh City. This expansion of the gaming industry, both geographically and economically, raises new and important policy questions about the role of government in gaming regulation, the obligations and opportunities for casinos, and public support for gambling and gaming tax revenue. The contributors to this book have decades of experience in gaming regulation and business and are optimistic about the future of gaming and casinos. Each author critically engages the subject and offers his or her insight into what works and what does not in the gaming business and gaming regulation. Whether a jurisdiction is considering legalizing gaming or deciding how to regulate an existing gaming industry, it should engage in a careful cost-benefit analysis informed by available data and the jurisdiction's particular public policy goals. Each chapter in this book considers a key component of this process. The chapters collect and analyze gaming research from a wide variety of disciplines, including law, business, social sciences, economics, and tax to explain the many approaches a jurisdiction might take to identify and address important policy goals and to suggest emerging issues that require additional research and data. The chapters also incorporate extensive industry experience and examples to investigate the effects of different regulatory practices on the gaming industry, industry stakeholders, and the public. With almost 200 pages in new content, this second edition adds a new chapter on Casino Organization and Operations and updates and expands many of the other chapters.
Slot machines are the backbone of most casinos. They earn the most money and determine the physical layout of the casino floor. The management of slot machines, which includes overseeing employees, selecting machines, designing the playing space, resolving customer disputes, and conducting analyses to improve operations, is a challenging field whose complexity has grown as the machines themselves have become more sophisticated. > Drawn from these interviews, Tales from the Slot Floor features slot managers discussing several of the most important issues in today's casino world, including: the optimal layout of a slot floor; the qualities demonstrated by both good and bad managers; what customers want from their visits to the casino; the vendor/casino relationship; appealing to millennials; and what the future holds. In addition, those with long careers share their views on the changes they have seen, and all subjects offer their advice to those embarking on a career in slot management. For those interested in becoming slot managers, or those just curious about how casinos work, Tales from the Slot Floor gives you the inside story of slot operations, from those who do it.
Whether by court decision or legislative change, gambling's next expansion in the United States will be sports wagering. However, state and federal policymakers and regulators have limited experience in addressing the many issues that are presented by regulated sports wagering. The challenges they will face are complicated by the fact that sports betting is a global industry encompassing both legal and illegal markets. This book first provides a detailed explanation of the scope and economics of the sports wagering industry and a description of how sportsbooks operate. It then describes the evolving legal landscape for sports wagering in the U.S., culminating in the Supreme Court case that considered New Jersey's challenge to the federal law that has limited sports betting to the state of Nevada. With this foundation, the book turns to an examination of the range of issues that legislators and regulators must consider in establishing regulated sports wagering, such as the need to protect the integrity of sporting events from corruption by criminal elements. Other important topics discussed include the level of regulation needed for sportsbook operators, the proper role of the federal and state governments, taxation, international cooperation, preventing illegal wagering, the role of data collection and analysis, and how to maximize innovation and patron engagement. Legalization is only the beginning of the journey of offering sports betting in the U.S. The authors offer guidance to policymakers as they take up the daunting task of building a regulatory structure for sports wagering. As the book illustrates, the decisions made on how to regulate sports betting will go a long way toward determining the success of this popular form of gambling.
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