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This book constitutes the thoroughly refereed conference proceedings of the BIRTE workshops listed below, which were held in in conjunction with VLDB, the International Conference on Very Large Data Bases: 9th International Workshop on Business Intelligence for the Real-Time Enterprise, BIRTE 2015, held in Kohala Coast, Hawaii, in August 2015, 10th International Workshop on Enabling Real-Time Business Intelligence, BIRTE 2016, held in New Delhi, India, in September 2016,11th International Workshop on Real-Time Business Intelligence and Analytics, BIRTE 2017, held in Munich, Germany, in August 2017. The BIRTE workshop series provides a forum for the discussion and advancement of the science and engineering enabling real-time business intelligence and the novel applications that build on these foundational techniques.The book includes five selected papers from BIRTE 2015; five selected papersfrom BIRTE 2016; and three selected papers from BIRTE 2017.

This book deals with integrated Web, mobile, and IoT technologies. Novel approaches and techniques, new tools and frameworks are needed to address the increasing complexity of the distributed computing paradigms that are coming and the applications therein.This volume contains selected and extended papers from a) the Web Technologies track at the 33rd ACM/SIGAPP Symposium On Applied Computing, b) the Web Technologies track at the 32nd ACM/SIGAPP Symposium On Applied Computing, and c) the Software Development for Mobile Devices, Wearables, and the Internet-of-Things Minitrack at the 51st Hawaii International Conference on System Sciences. Overall, it provides a uniform view of cutting-edge research in Web, mobile and IoT technologies.

This book constitutes the refereed proceedings of the 12th SIGSAND/PLAIS EuroSymposium 2019 held in Gdansk, Poland, on September 19, 2019.The objective of the EuroSymposium on Systems Analysis and Design is to promote and develop high quality research on all issues related to information systems (IS) and in particular in systems analysis and design (SAND).The 12 papers presented in this volume were carefully reviewed and selected from 32 submissions. They were organized in topical sections named: information systems in business; health informatics and life-long-learning; IT security; agile methods and software engineering.

This book constitutes revised selected papers from the Australasian Symposium on Service Research and Innovation, ASSRI 2018. The conference was held in two parts on September 6, 2018, in Sydney, Australia, and on December 14, 2018, in Wollongong, Australia.

This open access book constitutes the research workshops, doctoral symposium and panel summaries presented at the 20th International Conference on Agile Software Development, XP 2019, held in Montreal, QC, Canada, in May 2019. XP is the premier agile software development conference combining research and practice.

This year's theme was: Responsibilities of Digitalization - Responsible designing and shaping of future technology for digital preservation, global data storage and cost-effective management. The 17 papers presented in this volume were carefully reviewed and selected from 74 submissions.

This book constitutes the proceedings of the 9th Enterprise Engineering Working Conference, EEWC 2019, held in Lisbon, Portugal, May 2019.

This book constitutes extended, revised and selected papers from the 20th International Conference on Enterprise Information Systems, ICEIS 2018, held in Funchal, Madeira, Portugal, in March 2018. The 19 papers presented in this volume were carefully reviewed and selected for inclusion in this book from a total of 242 submissions.

This book constitutes the contributions presented at the Blockchain Forum and the Central and Eastern Europe Forum (CEE Forum) held at the 17th International Conference on Business Process Management, BPM 2019, which took place in Vienna, Austria, in September 2019.The Blockchain Forum deals with the use of blockchain for collaborative information systems. Conceptual, technical and application-oriented contributions are pursued within the scope of this theme. The Blockchain Forum received a total of 31 submissions; 10 full and 1 short paper were accepted for publication in this book. The objective of the CEE Forum is to foster discussion for BPM academics from Central and Eastern Europe to disseminate their research, compare results and share experiences. For the CEE Forum 16 submissions were received and 6 full and 2 short papers were accepted for publication.The book also contains one invited talk in full-paper length and 6 poster papers from the CEE Forum.

This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

This book constitutes the proceedings of the BPM Forum held during the 17th International Conference on Business Process Management, BPM 2019, which took place in Vienna, Austria, in September 2019. The BPM Forum hosts innovative research which has a high potential of stimulating discussions.

This book constitutes the refereed proceedings of the 4th International Conference on Digital Economy, ICDEc 2019, held in Beirut, Lebanon, in April 2019.

This book constitutes the refereed proceedings of the 13th IFIP WG 8.9 Working Conference on Research and Practical Issues of Enterprise Information Systems, CONFENIS 2019, held in Prague, Czech Republic, in December 2019.

This book constitutes the thoroughly refereed proceedings of the CAiSE Forum 2020 which was held as part of the 32nd International Conference on Advanced Information Systems Engineering, CAiSE 2020, in June 2020.

This book constitutes the proceedings of the Blockchain and Robotic Process Automation (RPA) Forum which was held as part of the 18th International Conference on Business Process Management, BPM 2020.

This book constitutes the proceedings of the BPM Forum of the 18th International Conference on Business Process Management, BPM 2020, which was planned to take place in Seville, Spain, in September 2020.

This book constitutes the refereed proceedings of the 13th Software Quality Days Conference, SWQD 2021, which was planned to be held in Vienna, Austria, during January 19-21, 2021.

This book constitutes the proceedings of the 6th International Conference on Decision Support Systems Technologies, ICDSST 2020, organised in Zaragoza, Spain, in May 2020. The conference was held online only due to the Corona pandemic.The EWG-DSS series of International Conference on Decision Support System Technology (ICDSST) is planned to consolidate the tradition of annual events organized by the EWG-DSS in offering a platform for European and international DSS communities, comprising the academic and industrial sectors, to present state-of-the-art DSS research and developments, to discuss current challenges that surround decision-making processes, to exchange ideas about realistic and innovative solutions, and to co-develop potential business opportunities.The main topic of this year¿s conference was ¿Cognitive Decision Support Systems and Technologies¿. The 13 papers presented in this volume were carefully reviewed and selected from 51 submissions. Theywere organized in topical sections named: methodological contributions; case studies and applications; and overview (on the current state and future trends of DSS, BI, and data analytics research).

This book constitutes the proceedings of the 19th International Conference on Perspectives in Business Informatics Research, BIR 2020. The conference was initially planned to be held in Vienna, Austria, during September 2020. The 14 papers presented in this volume were carefully reviewed and selected from 48 submissions.

This book constitutes 5 revised tutorial lectures of the 9th European Business Intelligence and Big Data Summer School, eBISS 2019, held in Berlin, Germany, during June 30 - July 5, 2019. The tutorials were given by renowned experts and covered advanced aspects of business intelligence and big data.

This book constitutes revised selected papers from the 15th International Conference on Web Information Systems and Technologies, WEBIST 20109 held in Vienna, Austria, in September 2019. The 10 full papers presented in this volume were carefully reviewed and selected from originally 87 paper submissions.