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Today's organizations are in the learning business. Employees must take in a constant supply of new information and apply it to their work regardless of their position.

E-mail, voice mail, conference calls, and video conferences have revolutionized communication. Companies are dependent on technology to link personnel across cities, states, and countries, especially as virtual teams become more a part of our business environment. Yet, companies rarely provide formal training on how to manage these resources. This book provides guidelines for communicating effectively through e-mail and voice mail, suggestions for getting the most out of your conference calls and video conferences, and creative and practical suggestions for communicating with, building, and managing your virtual team.

One of the keys to becoming a true leader is emotional intelligence. Emotional intelligence quotient (or EQ) encompasses qualities that go beyond general intellectual intelligence and technical competency. EQ includes self-awareness, self-control, self-confidence, motivation, empathy, and competencies in the social environment. These hallmarks of a true leader can be learned. The activities in this guide will help strengthen the reader's EQ skills, resulting in a more successful career and a more satisfying life.

Learn how to protect your employees as well as your company from sexual harassment. The Manager's Pocket Guide to Preventing Sexual Harassment approaches the issue globally, from creating policy statements on sexual harassment and conducting employee audits to determine vulnerabilities (and appropriate cures), to the five A's of understanding, to handling and dealing with stereotypes and biases. The pocket guide also covers the investigation process and how to properly document incidents; it also includes exercises to instill ownership and facilitate understanding among employees to generate commitment to harassment prevention.

Learn everything you need to know as a leader about training -- and how to use it to get results. If you're not satisfied with current levels of performance and want to turn training into a major contributor to the bottom line, this pocket-size guide will be invaluable

This guide teaches all managers how to find the inspirational elements in their own work and the work their employees do. An innovative managerial prescription for combating the cynicism that reigns in today's organizations at all levels.

This Manager's Pocket Guide introduces thinking systems concepts and then takes the reader through a series of concepts and practical tools for applying system thinking to: Getting Results, Learning, Managment Processes, Change and Strategic Processes`

This complete guide to effective meetings will show you how to prepare for success and end with results. It includes structured activities that keep everyone focused on your issues, practical techniques for dealing with unproductive participants, and essential considerations for high tech meetings. If you hold meetings, this book is a must!

Use this guide to unleash the creative potential in others by understanding the key enablers and barriers to creativity. Directed creativity is possibly the most important problem solving skill.

Ideal for team leaders or managers who must form and manage teams, this guide provides helpful guidelines for turning the principles of team management into day-to-day actions. Covers steps in forming and managing natural, ad-hoc, and standing teams.

No matter how you arrived at your supervisory position, you need a specific set of skills to work successfully with your employees. Feeling positive about yourself, making effective decisions, and solving problems are still a part of your daily life, but added to this are the challenging leadership skills of communicating, delegating, coaching, motivating, hiring, and leading. Your achievement is measured by your staff's performance. Knowing how to work with your staff increases your department's effectiveness: your employees can become your best support as you become one of today's successful leaders. The Manager's Pocket Guide to Leadership Skills concisely describes the skills you need to become a strong and competent supervisor or manager. This book contains information and illustrations as well as "Tips for Success" and "Action Plans." It is written for those who want to not only survive, but thrive in their leadership role!

Provides a practical plan and roadmap for the reader to begin the knowledge management process. It gives a practical plan and roadmap of the stages of assessment, planning, deployment, and evaluation. It then puts it all together to expand the reader's core competency to win competitive advantage.

This book provides a practical plan and roadmap to start the knowledge management process. It walks the reader through all the stages - assessment, planning, deployment, and evaluation - and then puts it together to expand the reader's core competency and win competitive advantage.

This book is full of new ways to overcome the barriers created when people work in different locations: How to create a forum for idea-sharing, solve problems among people from multiple functions, keep everyone in the "virtual loop," prevent things from slipping through the cracks, keep members up-to-date on changes and decisions, and much more.

This pocket guide will expose the business opportunity that underpins the support of diversity in today's organizations. Learn how to improve workplace productivity by bridging organization goals with diversity imperatives in areas like recruitment, retention, team building, and service.

This pocket guide is an ideal primer for new supervisors or management candidates. It introduces tools and techniques for empowering, building trust, communicating effectively, coaching, motivating and using participative management techniques

This book is an indispensable reference for managers and executives who find themselves in the unfamiliar and often frightening position of having to give a public presentation. It is a compendium of tips that will help any manager learn the survival tactics of public speaking. A simple, quick read, based on the accepted theory and practice of rhetoric, it is also a confidence builder that will help any manager begin to overcome anxiety over public speaking.

This step-by-step guide will help you document and change unwanted work behaviors before they become issues leading to termination. It is presented in a format that is easy to understand and apply. The guide presents specific measures for accurate performance documentation that will protect your organization against discharge litigation.