Bøger af John Smart

"The Past exudes legend: one can't make pure clay of time's mud. There is no life that can be recaptured wholly; as it was. Which is to say that all biography is ultimate fiction" Bernard Malamud.

'PROUD is to customer service, as SMART is to goal setting, and GROW is to coaching.' Proud is one of the most powerful and emotive words in the English language. What if this powerful word could provide a simple, comprehensive framework to achieve excellent customer service, as well as embody the full essence of the word? The PROUD model provides this and more. It builds into a set of key principles in achieving excellent customer service. Through its simplicity and ease of use it can create a unified customer-focused culture within an organisation. It can be applied to any customer situation in any sector, discipline, or profession; it also crosses over easily from business to personal use, making it a fully flexible and adaptive model. Once you understand the PROUD model and its principles you will appreciate its power to achieve a consistent, excellent customer service experience from start to finish. 'Probably the only customer service acronym you will ever need.'

A novel by John SmartSalway a journalist on a local paper, is ecstatic when hearing on his amateur radio receiver, a description of a UFO in graphic detail. It is the culmination of decades of collecting information and pictures on extra terrestrial visitations. He agrees to organise a public meeting, with the blessing of his editor, and puts in motion a life changing scenario.

This scarce antiquarian book is a facsimile reprint of the original. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment for protecting, preserving, and promoting the world's literature in affordable, high quality, modern editions that are true to the original work.

J.C. Squire (1884-1958) bestrode the literary world of the inter-war era like a colossus. A poet, journalist, editor of the New Statesman and presiding genius of the London Mercury, he was much adored and - as a combative traditionalist - much reviled. Evelyn Waugh satirised him in Decline and Fall.

Critical introductions to a range of literary topics and genres.

The gothic influence on modern writers such as Angela Carter, Iain Banks and Stephen King is vivid and great as is the effect on the world of film and rock music. Part of the function of this book is to offer some guidance: not in terms of a fixed or definitive set of Gothic characteristics, but rather in giving a framework for questions and explorations.

Looking back on 20th century British drama from its' historical, social and political perspective enables the reader to set each play in a broader context. Contents include a selection of play extracts from well-known authors including Harold Brighouse, John Osborne, Harold Pinter, Tom Stoppard and Timberlake Wertenbaker.