Bøger af Leonardo Torres Marques

As information technology advances, as well as communication, the emergence of an interactive behavior model is driven. In view of this, this paper aimed to investigate the use of fanpages (specifically Facebook) as a digital marketing tool by financial operations companies, and the companies Visa and Nubank Brazil were selected. Posts from the aforementioned social network were analyzed in a qualitative way using post categorization and content classification. The results obtained show that both companies use Facebook fanpage as a digital marketing tool, however, they differ in the strategy of user posts on the fanpage: Nubank leaves the fanpage completely open for user posts, a reason that seems to provide more interactions, while Visa leaves its fanpage closed. In relation to the content direction of the posts, Visa and Nubank focus more on advertising, while Nubank focuses more on information content.

In the era of the internet and communication, e-commerce is a major trend in world trade, and is quickly ceasing to be a novelty and becoming a strategic tool for companies to distinguish themselves in the market in which they operate. In the perspective of great expansion and growth of e-commerce and in a market of fierce competition from increasingly demanding consumers, profiling the consumer to adopt better negotiation strategies can make all the difference as it increases customer satisfaction. In this context, the objective of this study is to trace the profile of the E-commerce consumer, using the city of Quixadá/CE as the object of study. The intention is that, based on this study, companies and entrepreneurs may become interested in opening electronic businesses. To this end, a market research was carried out through a questionnaire with the population of Quixadá/CE, obtaining two hundred and sixty-one (261) answers. Data analysis employed Data Mining (DM) techniques to trace the profiles of the city's consumers.