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This book aims to deconstruct ethnography to alert systems designers, and other stakeholders, to the issues presented by new approaches that move beyond the studies of 'work' and 'work practice' within the social sciences (in particular anthropology and sociology).
Organized in a complementary series of self-contained chapters, this book elaborates the ethnomethodological perspective on ethnography, a distinctive approach that provides canonical 'studies of work' in and for system design.
This book looks at why ethnographic approaches are popular in the design of computing devices for the workplace, for the home and elsewhere. The focus of the book is on the practical relationship between theory and practice, a relationship that is fundamental to successful design.
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