Bøger af Mary Lacity

This open-access book is premised on the belief that understanding and protecting privacy requires a multidisciplinary approach. The editors of this contributed book believe that privacy is a 'wicked problem' because of its social complexity. In the modern world, political, social, and technological structures increasingly violate human privacy in physical and virtual spaces. Our behaviors are surveilled, captured, and monetized--often without our knowledge. Contributors are experts from diverse fields, including anthropology, architecture, data science, engineering, history, information systems, library sciences, medicine, philosophy, and supply chain management, each writing for an explicitly interdisciplinary readership. Privacy as a concept is a moving target across the globe, morphing and transforming historically from one epoch to the next. By moving beyond the limitations of a single disciplinary lens, this book aims at a richer, more comprehensive, and more lasting analysis. This collection is of great interest to students and scholars of diverse backgrounds studying human privacy.

This book is the definitive guide to leveraging the external services market for business advantage. Based on 30 years of research into over 2100 organizations and advisory engagements throughout Europe, the Americas, Asia Pacific and Africa, three world authorities detail the frameworks, lessons and practices that inexorably produce high performance. They pinpoint the who, where, and how of leadership, establish the strategic agenda and configure the outsourcing arrangement, how to manage across the outsourcing lifecycle, the vital client and supplier capabilities needed, how partnering evolves, and its real attributes, how clients innovate through outsourcing, and how they harness offshoring effectively. Up to date, with on-line follow-on materials to address market changes, this book provides the most authoritative single-source handbook for practitioners who want to be at the top of their game.

Examines real-world implementations of service automation technologies using Robotic Process Automation and Cognitive Automation tools. Using case studies, this newest, detailed research finds that RPA adoptions are accelerating, maturing, & scaling in global enterprise. It covers multiple industries, applications, and shared services.