Bøger af Michelle Dunn

Social Media has taken over the internet - 95% of people who use the internet also belong to at least one social network, most belong to more than one. Many of those people spend a good amount of time sharing on those social networks. They share photos, relationship information, daily grind information, work and employment information, stories about their pets, kids and families, they share videos, brag about new jobs, pay raises and new cars, boats, vacations and clothes. This book is to help business owners use that information to their advantage to learn more about their customers and improve their collections and recovery of bad debts for their business. This book is also for debt collectors who are trying to gather information on customers who are avoiding them, and to get their clients invoices paid. Social media is a great, public, free tool for anyone who wants to know anything about anyone who participates. There are many ways to utilize these networks to benefit your business and to help you get paid, all within the boundaries of the law. Congratulations on picking up this book and start reading about what you can find out and how you can use that information to increase your bottom line.

You can use these letters as they are, modify them to suit your needs or your business or just use one sentence from a letter. Each letter should be on your company letterhead and include your company name, address, phone and fax, web address, email and any other contact information. The letters that get the best results are not "form" letters. If a letter looks like a form letter it loses some of its punch. The most effective letters are short, to the point and easy to read. Try to avoid long or confusing words and sentences. The more direct, the fewer misunderstandings. Have someone read your letter and see if they totally understand it. If they do, then chances are your debtor will, too. Your letter is a reflection of your business; keep it professional. Remember that your letter is to persuade someone to send you money. Your wording and tone are critical, especially if this is a customer you want to continue to do business with. Always assume the debtor will pay. Enclosing an envelope for payment is always a good idea. You can also include an envelope with postage. The easier you make it for the debtor to make payment, the better your chances are of receiving that payment. Collection letters should do two things: retain customer good will and help you get paid. You know a letter works well when you do a mailing and your phone rings off the hook when everyone receives their letters. If you send out a letter and there is no response, you need to re-work your letter.

Learn how to get control of your debt with tips from an industry insider who has worked as a debt collector for over 24 years and who has been in debt herself and had to deal with aggressive debt collectors.

While the economy takes a nose dive, business owners everywhere suddenly have to deal with setting up payment arrangements to help them get paid. When a customer cannot pay in full, payment arrangements must be made if you want to salvage any type of payment. The payment amount must be reasonable in comparison to the debt. Just some of the things you will learn with this valuable book: How payment arrangements affect your business When to set up payment arrangements How to set up effective payment arrangements Why you should offer payment plans Skills & resources you will need to set up payment plans How to deal with missed payments

With all the bad press about collection agencies how do you decide which one to use or if you should use one at all? This short book will help business owners make an educated decision about which collection agency they want representing their business and the most efficient ways to work with an agency to get the best return. I will also talk about the red flags that can tell you that you need a collection agency, signs to look for, what to expect and how using a collection agency can affect your business. Failing to have a collection agency hired and ready to collect on your past due accounts before it is needed is the biggest mistake business owners make in collections. This short book is critical for anyone who needs to hire a collection agency but does not know how to do it or what to look for.

When I wrote my first edition of Starting a Collection Agency, how to make money collecting money in 2002. I wrote this book because I was getting so many emails, letters and phone calls from people asking me how I had started my own collection agency. This book is now in its third edition and continues to be my bestselling book. During the years as I have worked in this industry, I have received thousands of letters and emails from people with questions about starting their own agencies, which may not have been covered in that book. This compilation is to help you get your questions answered, understand the FDCPA and learn how to effectively market your collection agency in order to gain more clients and grow your agency.

As someone who has made thousands upon thousands of debt collection calls as a credit manager and first party collector and as an agency owner and third party collector, I wanted to share what I know about making these calls so that you can improve on your calls. To take the fear out of it, just remember that making a collection call is like making a customer service call. You are calling about a problem with the account and you just want to resolve it. You will learn what common excuses people give and what you can say to them in order to keep the call moving in the right direction and not going off track. You will learn how to notice a red flag with an account that you are calling and be able to avoid disaster by taking specific steps based on your knowledge of what is happening with that particular account. This book will help anyone who owns a business and needs to call customers that are past due. It will help accounts receivable clerks who make calls to delinquent accounts; it will help credit managers who make collection calls or "your account is on credit hold" calls. This book will also help collectors who work for a third party collection agency. This book is meant to be a guide for bill collectors. I have shared with you actual and specific steps I have taken in my years of doing collection work that have worked well for me. I have found that when making collection calls and dealing with excuses, you must be firm, tread lightly, have compassion and treat the account carefully. Treat the account (not the customer) like a child who needs your guidance and help to get this paid. This has worked very well for me and I have successfully collected more money than other collectors based on following these steps.

Keep on track with your collections efforts, and avoid Fair Debt Collection Practices Act violations. This easy to understand book by Michelle Dunn, Understanding the Fair Debt Collection Practices Act, can help you understand and follow the FDCPA as well as explain how the CFPB is affecting regulations. As the economy falters and the credit crisis continues to affect consumers help keep your business out of a lawsuit by better understanding and learning more about the Fair Debt Collection Practices Act, who is affected, what debts are covered, who enforces it and how you can collect more money while following the law. Failing to properly train collectors is a top reason companies get sued. Don't let this happen to you! Learn as much as you can about what constitutes a violation of the FDCPA and how you can avoid making those mistakes.

Finally, a book of letters and forms specific to Collection Agencies! When you buy The First Book of Effective Collection Agency LETTERS & FORMS, you will have the tools you need to create and use debt collection letters effectively for your agency. Included in this book are collection agency letters and forms that you can use as is or modify to suit your needs, information on letter compliance for collection agencies, samples of forms, information on FDCPA and more. Some of the information included in this book: How to use Debt Collection Letters Effectively Letter Compliance for Collection Agencies Collection Agency Letters Investigation Letters Easy Credit Forms FDCPA Mini-Miranda and more! This book was created as a companion to How to Make Money Collecting Money, Starting a Collection Agency. I have had so many people ask me where they can find such letters and forms that I had to provide you with this information. There are many books written with letters, forms and contracts but they are for creditors and do not focus on Collection Agencies. I created this book so you could have some examples of letters agencies successfully use. This books is a guide for you to create or modify your debt collection letters to be more effective and help you collect more money. This book was not written or designed to provide legal advice, but as a guide to help you collect more money using letters and forms. My advice to you is to create your debt collection letters using this book as a guide and then have them reviewed by a collection attorney. Only then would I incorporate them into your debt collection efforts.

This is a valuable Manual you will want to keep on your desk and refer back to time after time. --Michelle Dunn, Author. Over 100,000 businesses have slow or non-paying customers. How can you collect that money quickly and without much effort? How can you keep the money coming in? The secrets are found in Michelle Dunn's books, How to make money collecting money: Starting a Collection Agency, Become the Squeaky Wheel: a Credit & Collection Guide for Everyone, How to get your Customers to Pay: Fast, Easy, Effective Letters, and The first book of Effective Letters & Forms for your Collection Agency. Michelle Dunn, a leader in the debt collection industry, shares her experience and knowledge with you so you can collect more money. Once you have a credit policy in place you will quickly and easily get the results you deserve, no matter what your business, Dunn's books will give you the tools you need to collect more money and you are going to love the results!

This book is for businesses that have past due customers and need help collecting from them. Learn specific steps and actions every business can take to make effective collection calls that work and get results. This book will show you how to check a customer's credit and determine their credit worthiness before you extend credit to someone who may not be able to pay you. With this book you can protect your business and your bottom line.

A Business guide to getting paid kit is three of my most popular books combined together to give you a handy reference as you make collection calls and try to deal with excuses, how to choose a reputable collection agency when you need one and how to get paid from your customers on time. The economy has changed how we do business and how we get paid. This affects our biggest asset - our cash flow. So what can we do to keep the cash flowing and keep up with these changing market conditions? We have to change, change how we limit our credit risk, how we extend credit, our payment terms and how we deal with customers who may suddenly have a hard time making payment. Now is the time to take a look at your credit screening processes, are they still relevant or working the same as they did 3 or 4 years ago or does something need to be changed?

Starting a collection agency? Do you have questions about Starting your Collection Agency? You are not alone! I receive questions every day from people like you who are starting their own collection agencies and who need some guidance, answers and support. Finally! I have compiled those questions and my answers all together for you in an easy to read e-book designed to help you find the answers to the most commonly asked questions about starting a collection agency.

How can you collect that money efficiently and quickly and keep that money coming in? The credit crisis, high fuel costs, job losses, bankruptcies, foreclosures and the failing economy are all contributing to factories closing, job loss and business owners going out of business because they can't get paid. Learn what you can do today and how to do it so that you can manage your cash flow and have more of it. Learn how to take specific steps and use positive action to streamline and maximize your credit management policies.

When making the transition from education to the workplace, young people with ASD can find their opportunities limited by their impaired prosody. With more resourcing now focused on transition programming for young people with ASD, this book offers an alternative therapy-by identifying the physical sensations of communication-to professionals.

Give your business a successful credit and collections plan with this easy and clear guide Over 100,000 businesses have slow or non-paying customers. Yet very few actually have a workable plan for claiming the missing revenue that results.