Bøger af Mike Toy

Develop a Culture that's the Envy of OthersWhat would it take to create the best situation possible for you and your team?Have you wondered how to raise up a powerful team, but you feared you lacked The Magic of Culture?The truth about developing world class culture may astonish you. Inside, You'll Discover How To...Identify the qualities that make or break teams.Create a safe environment that allows transparency. Quickly develop team bonds that transcend.Grow the key element that makes groups strong.Avoid the mistakes that destroy the team first mentality. Fix problematic areas of toxic culture. ...And much, much, more! Praise for The Magic of Culture"Culture is not part of the game, it is the game. Mike will guide you to evaluate and improve your own culture at home and in your organization."Lee Cockerell, Executive Vice President (Retired and Inspired) Walt Disney World(R) ."Mike Toy helps leaders understand the connection between culture and brand and employee experience and customer experience. In every instance, it's about people and Mike gives practical and easily implemented suggestions to win the hearts of employees and customers!"Dee Ann Turner, former Chick-fil-A Vice President and author of Bet on Talent "Mike Toy's real world observations and fascinating perspective will help you and your people grow!"Shep Hyken, New York Times bestselling author of The Cult of the Customer"With delightful writing and practical tools, Mike Toy keeps customers and culture at the top of your mind. Apply what you learn for an exceptional ride to the top!"Ron Kaufman, New York Times bestselling author of Uplifting Service"Mike Toy's sharp observations about root problems along with actionable solutions make this a one-two knockout!"Jonah Berger, New York Times bestselling author of Contagious"Mike Toy gives you the motivational tools you need to boost and strengthen all those around you."Brian Tracy, Author / Speaker / Consultant"Want amazing? Count on Mike Toy to help your people develop the attitude and mindset of winners!"Marshall Goldsmith is the New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won't Get You There"Refreshing and inspiring. Mike Toy has done it again!"Joe Hart, President/CEO of Dale Carnegie"If you are looking for the definitive roadmap to create and grow your organization (the kind that will differentiate you from the competition) - look no further. What are you waiting for?"Joseph Michelli New York Times #1 bestselling of author of books like The Airbnb Way, Driven to Delight, The New Gold Standard, and The Starbucks Experience"Mike takes a comprehensive look at the proven records of great business and institutional leaders, and breaks down crucial components to their success. In the case of Chick-fil-A, he effectively identifies the link between leadership's focus on purpose and how it ultimately impacts the guests' experience."Steve Robinson, former Executive Vice President and Chief Marketing Officer of Chick-fil-A and author of Covert Cows and Chick-fil-A

Simple Ways to Attract and Keep CustomersWhat would your business or company be like if people were loyal to you and your brand?Have you dreamed of winning the hearts of customers, but you feared you lacked The Magic of Customer Service?The truth about exceptional customer service is not as elusive as you think.Inside, You'll Discover How To...Win over new customers through going the extra mile.Make yourself the no-brainer option.Engage with customers to create loyalty.Be perceived as the expert so customers will come to you first.Deal with customer complaints in a win-win fashion.Inspire your people to raise the bar on customer experience....And much, much, more!Praise for The Magic of Customer Service"Mike Toy helps leaders understand the connection between culture and brand and employee experience and customer experience. In every instance, it's about people and Mike gives practical and easily implemented suggestions to win the hearts of employees and customers!"Dee Ann Turner, former Chick-fil-A Vice President and author of Bet on Talent "Doing something and doing it right are two different things. In Mike Toy's book The Magic of Customer Service, you will learn this important lesson. Doing things right is a choice. You can decide to be average, good or great. The path to greatness is to understand, everything matters. You have to know more if you want to be more and do more. Learn from Mike and create a mindset of excellence in all areas of your life. You will be glad you did."Lee Cockerell, Executive Vice President (Retired and Inspired) Walt Disney World(R) Resort and Best Selling Author"Mike Toy's real world observations and fascinating perspective will help you and your people grow!"Shep Hyken, New York Times bestselling author of The Cult of the Customer"Mike Toy keeps customers and culture at the top of your mind. Apply what you learn for an exceptional ride to the top!"Ron Kaufman, New York Times Bestseller Author of Uplifting Service"Mike Toy's sharp observations about root problems along with actionable solutions make this a one-two knockout!"Jonah Berger, New York Times bestselling author of Contagious"Mike Toy gives you the motivational tools you need to boost and strengthen all those around you."Brian Tracy, Author / Speaker / Consultant"Want amazing? Count on Mike Toy to help your people develop the attitude and mindset of winners!"Marshall Goldsmith, the New York Times #1 bestselling author of Trigger, Mojo, and What Got You Here Won't Get You There"Refreshing and inspiring. Mike Toy has done it again!"Joe Hart, President/CEO of Dale Carnegie"If you are looking for the definitive roadmap to create and grow your organization (the kind that will differentiate you from the competition) - look no further. What are you waiting for?"Joseph Michelli New York Times #1 bestselling of author of books like The Airbnb Way, Driven to Delight, The New Gold Standard, and The Starbucks Experience"Mike takes a comprehensive look at the proven records of great business and institutional leaders, and breaks down crucial components to their success. In the case of Chick-fil-A, he effectively identifies the link between leadership's focus on purpose and how it ultimately impacts the guests' experience."Steve Robinson, former Executive Vice President and Chief Marketing Officer of Chick-fil-A and author of Covert Cows and Chick-fil-A

Proven Principles to Accelerate Your Influence What would you change, implement, or accomplish if you could lead and inspire others today?Have you dreamed of making a difference as a trusted authority, but you feared you lacked The Magic of Influence?The truth about influence may surprise you.Inside, You'll Discover How To...Move people out of complacency and into massive action.Initiate ongoing business success with one simple strategy.Increase your influence through unconventional competition.Build instant credibility through the value of association.Become the authority that compels others to listen.Use self-awareness to achieve extraordinary goals....And much, much, more!Praise for The Magic of Influence"In these times we are living in the best super power you can have as a leader is INFLUENCE. The days are long gone of doing it because "I am the boss." Mike Toy's book The Magic of Influence will teach you many important lessons on how you can become more influential in all parts of your life, including the two big ones, building trust and developing personal expertise. If you want to have more INFLUENCE, then study this book and make a list of what you need to do to become that expert. If I trust you and you are an expert, you will be my go to person every time. Don't chase the sales, chase the relationships."Lee Cockerell, Executive Vice President (Retired and Inspired) Walt Disney World(R) Resort and Best Selling Author, Creating Magic...Ten Common Sense Leadership Strategies from a Life at Disney, The Customer Rules, Time Management Magic, Career Magic and award winning podcast, Creating Disney Magic."Mike Toy's sharp observations about root problems along with actionable solutions makes this a one-two knockout!"Jonah Berger, New York Times bestselling author of Contagious"Mike Toy gives you the motivational tools you need to boost and strengthen all those around you."Brian Tracy, Author / Speaker / Consultant"Want amazing? Count on Mike Toy to help your people develop the attitude and mindset of winners!"Marshall Goldsmith is the New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won't Get You There"Refreshing and inspiring. Mike Toy has done it again!"Joe Hart, President/CEO of Dale Carnegie"If you are looking for the definitive roadmap to create and grow your organization (the kind that will differentiate you from the competition) - look no further. What are you waiting for?"Joseph Michelli New York Times #1 bestselling of author of books like The Airbnb Way, Driven to Delight, The New Gold Standard, and The Starbucks Experience"Mike takes a comprehensive look at the proven records of great business and institutional leaders, and breaks down crucial components to their success. In the case of Chick-fil-A, he effectively identifies the link between leadership's focus on purpose and how it ultimately impacts the guests' experience."Steve Robinson, former Executive Vice President and Chief Marketing Officer of Chick-fil-A and author of Covert Cows and Chick-fil-A"Mike Toy's profound wisdom gleaned from some of the greatest leaders and lessons from history is well worth your time. I highly recommend him!"Tom Ziglar, CEO of Ziglar, Author, Speaker

Proven Practices to Propel Your LeadershipWhat would happen if you had time-tested insights to influence those around you?Have you ever wondered why some leaders flourish, but others lack The Magic of Leadership?The truth about leadership may not be what you expect. Inside, You'll Discover How To...Trail blaze new ideas to keep you cutting edge.Avoid the pitfalls that many leaders make. Develop a vision that people take ownership of.Become someone others would go to bat for. Deal with the challenges of difficult decision-making. Mentor the next generation of leaders. ...And much, much, more! Praise for The Magic of Leadership"I recommend Mike Toy's new book on leadership. I have read many books on this subject and written a few myself. Mike knows and teaches what I finally learned about leadership and that for me is to not underestimate what you can achieve and don't underestimate you influence on others day in and day out. I personally don't believe leaders are born; I believe they 'become, ' as Mike so clearly teaches us in his book. There are 90 year old leaders and 12 year old leaders. Doing the hard stuff and doing the right stuff is the main job of a leader. If you can't make hard decision and have hard conversations, don't have children and don't take on a leadership position. Management is about 'doing' and leadership is about 'being.' If you want to 'be' then study this book to learn what you need to start 'doing' to 'be' the best leader you can 'be.' And figure out what you need to stop doing."Lee Cockerell, former Executive Vice President (Retired and Inspired), Walt Disney World(R)Resort"In world where leadership is often "done wrong," Mike - through the pages of history - identifies the traits, attributes, and behaviors of leadership "done right." Filled with practical applications, Mike's work will help leaders recalibrate their business compass."Leonardo Inghilleri, Former Chief HR Officer The Ritz-Carlton, Author, and Business Advisor"Mike Toy gives you the motivational tools you need to boost and strengthen all those around you."Brian Tracy, Author / Speaker / Consultant"Want amazing? Count on Mike Toy to help your people develop the attitude and mindset of winners!"Marshall Goldsmith is the New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won't Get You There"If you are looking for the definitive roadmap to create and grow your organization (the kind that will differentiate you from the competition) - look no further. What are you waiting for?"Joseph Michelli New York Times #1 bestselling of author of books like The Airbnb Way, Driven to Delight, The New Gold Standard, and The Starbucks Experience"Mike takes a comprehensive look at the proven records of great business and institutional leaders, and breaks down crucial components to their success. In the case of Chick-fil-A, he effectively identifies the link between leadership's focus on purpose and how it ultimately impacts the guests' experience."Steve Robinson, former Executive Vice President and Chief Marketing Officer of Chick-fil-A and author of Covert Cows and Chick-fil-A

Seldom Revealed Insights to Bring Out the Best in OthersIf your people were bigger, better, and stronger how would that impact you today?Ever ponder what it takes to maximize the potential of those around you, but you feared you lacked The Magic of Management?The way amazing management works is not what you think. Inside, You'll Discover How To...Get people to gladly give you their all.Put your team members in the best scenarios possible. Laser focus to maximize group productivity.Gather insightful ideas from the unlikeliest of sources. Individualize your management style to specific situations. Save yourself the headache of hiring the wrong people. ...And much, much, more! Praise for The Magic of Management"Mike Toy's sharp observations about root problems along with actionable solutions makes this a one-two knockout!"Jonah Berger, New York Times bestselling author of Contagious"Mike Toy gives you the motivational tools you need to boost and strengthen all those around you."Brian Tracy, Author / Speaker / Consultant"Want amazing? Count on Mike Toy to help your people develop the attitude and mindset of winners!"Marshall Goldsmith is the New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won't Get You There"Refreshing and inspiring. Mike Toy has done it again!"Joe Hart, President/CEO of Dale Carnegie"If you are looking for the definitive roadmap to create and grow your organization (the kind that will differentiate you from the competition) - look no further. What are you waiting for?"Joseph Michelli New York Times #1 bestselling of author of books like The Airbnb Way, Driven to Delight, The New Gold Standard, and The Starbucks Experience"Mike takes a comprehensive look at the proven records of great business and institutional leaders, and breaks down crucial components to their success. In the case of Chick-fil-A, he effectively identifies the link between leadership's focus on purpose and how it ultimately impacts the guests' experience."Steve Robinson, former Executive Vice President and Chief Marketing Officer of Chick-fil-A and author of Covert Cows and Chick-fil-A"Mike Toy's profound wisdom gleaned from some of the greatest leaders and lessons from history is well worth your time. I highly recommend him!"Tom Ziglar, CEO of Zig Ziglar, Author, Speaker"In a world where the topic of leadership is already oversaturated with good information, Mike Toy has done a remarkable job of giving us a fresh, new approach with good ideas regarding his view of leadership. That is remarkable! His contributions come from his personal experience so his insights are worthy of the reader's attention. I highly recommend this new work to your library. Personal growth and development are well worth the effort. This book will help further that journey for the reader!"Dr. Robert A. Rohm, President, Personality Insights, Inc., and the co-founder of DiscoveryReport.com - the leading provider of cutting-edge online DISC personality profile assessments."From the front line of organizations to the very top, Mike's done his homework. His solutions are a slam dunk!"Walter Bond, former NBA basketball player

IN THESE PAGES LEARN HOW TO . . . Leave a great first impression Never let an opportunity pass you by Deal with toxic people Overcome self-limiting beliefs Get people to be interested in you Fail and not be a failure Take appropriate risks Be confident in social settings Minimize life's disappointments Not let past wounds hold up your future Influence others for good Disagree without being off-putting Connect with others like magic Say goodbye to resentment and bitterness Become a person everyone wants to be around And more!