Bøger af Patrick Caldwell

Learn how to deal with difficult employee demands, what candidates actually think about recruitment processes, how to navigate layoffs, address the gender pay gap, and protect your time and wellbeing. People Ops is a collection of candid lessons, stories, and principles in leadership, people, and culture from startup environments. It reveals the hard truths and sometimes uncomfortable realities that we all know exist but struggle to articulate.For decades, business and HR leaders have struggled to navigate the complexities of managing people and teams within startups and scaling companies, instead relying on the broad rhetoric of management theory to tackle these challenges or leaning on their networks of leaders who have encountered these challenges before. In parallel, the HR industry has been undergoing a transformation with the growth of People Operations. It¿s a distinct field in HR that relentlessly focuses on engagement, culture, automation and putting people at the heart of all business operations. At the intersection of startups and people operations is an increasingly ambiguous business challenge for how startups can apply leading people practices to drive their growth, rather than in spite of their growth.People Ops is a tactical companion for business and People Operations leaders designed to support them in their roles, spark inspiration and challenge conventional thinking. It supplements author Patrick Caldwell's own experience across multiple startups with stories and examples from his network of investors, CEOs, Founders and C-Level HR executives.What You'll LearnLessons from a path walked building People Operations in a startup environmentUncomfortable truths around the complexities of managing people The key components of a People Operations strategy within a small businessWho This Book is ForThose in small-mediumsized businesses, especially startups, where the reader is in a position of responsibility for people and culture. They¿ll likely hold business leadership positions such as Founder, CEO, COO, VP and Director, or they¿ll be directly within the HR and People Operations space with titles such as CHRO/CPO, Head, Director, Business Partner or Advisor

Have you noticed that ordinary human beings often turn into extremely impolite and rude characters once they step inside a restaurant? They can become extraordinarily messy, demanding, cheap - don't want to tip, and yes, they can even become very creative, wanting to substitute everything on the menu! Does this sound familiar? We feel your pain! With thousands of hours and decades of experience in the food service industry we know how it goes, so we created this guide to share the secrets for making your customers' experience positive while helping you earn big tips and keeping your sanity. Discover: - How to handle difficult customer more easily - The importance of teamwork with staff members and how to encourage this - How to make customers feel at ease and special - Ways to stay upbeat, optimistic, and motivated - Seven of the most challenging customer types and how to successfully and gracefully deal with them You'll also get insider advice as well as insightful and entertaining anecdotes to help you excel in any restaurant environment. This book is a must for restaurant management wanting to up their game, waiters wanting to take their profession to the next level, and anyone involved in the food service management business who would like more success in the restaurant business. Note: ten percent of each book's profit is given to charity. Order your copy today!