Bøger af Robert Fitzgerald

Originally published in 1988, this book examines company provision of welfare in the century preceding the Second World War, a period of enormous change in the structure and organisation of British industry and management. The creation of large-scale, corporate companies increased the need for settled, experienced company workforces and for adequate levels of industrial welfare. The paternalistic, frequently ad hoc methods associated with smaller firms were replaced with systematic schemes. This process is illustrated and discussed in 5 detailed case studies with supportive evidence from many other industries. Moreover, the political aspects of industrial welfare are not ignored. The role of employers in influencing the final form of social legislation for the benefit of their own company schemes is crucial to understanding the development of industrial welfare.

This collection of literature attempts to compile many of the classic, timeless works that have stood the test of time and offer them at a reduced, affordable price, in an attractive volume so that everyone can enjoy them.

Being a manager for Microsoft is different than being a manager for McDonalds. Being a manager for HP is different than being a manager for Hertz. The U.S. Department of Labor states there are 6.7 million customer service managers in our retailers, grocers, restaurants, hospitality and travel related industries. These managers need practical, real advice on how to improve their daily lives and move their career forward. THE CUSTOMER F1RST MANAGER contains seven vital lessons for these managers. Lessons which have been proven succesful by practical application, not theory.