Bøger af Steven Van Belleghem

Steven Van Belleghem uses his research into more than 300 innovative companies, to answer the question of how to be customer-oriented in a world of automation and digitalisation.

In this book you will learn in very concrete steps and clear tips on how you can develop a customer-oriented corporate culture.

How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment.

The Conversation Manager will help your business connect with the new breed of customers.

The Conversation Company will help your organization become a business in which people are the key driver of growth, sharing engaging content and building the company's culture and business objectives.

Combine the benefits of digital opportunity and service with human experience to add 'heart' to the digital experience and guarantee consumer satisfaction.