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  • af UK) Williams, UK) Sutton, UK) Buswell, mfl.
    452,95 kr.

    This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

  • - Through counter-transference to case management
    af University Of Manchester, UK) Sutton & Adrian (Manchester Medical School
    571,95 - 1.832,95 kr.

  • af Plymouth, UK) Sutton, Robert (University of Plymouth Royal Naval Engineering College, mfl.
    112,95 kr.

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