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Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great customer service experiences as the world's service leaders.
Volume 2 features more real and extraordinary stories of spirit communication from ordinary people like you and me. The individuals who experienced these visits were always surprised and blessed when their departed loved ones crossed back over to deliver loving words, beautiful visions, and even a caress from the "other side." Yes, there really is a wonderful life waiting for us after death! Our loved ones really are waiting on the "other side" for us, and they really do want to communicate with us, if only we knew how to listen!
The Perfect Company is a simple but powerful business fable that looks at high performance through the eyes of a children's software company.Based on best practices of leading organizations, it shows how values succeed far beyond rules and metrics.
North Star is the author's idea of what the future will be like; no clone wars, etc. It is about a group of people preparing to take a trip to the North Star and the unusual events leading up to it.
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