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This workbook will help readers identify their strengths, interests, and priorities to take ownership of their life and career decisions.The authors provide a framework to reflect on several questions that are becoming increasingly important among the 21st-century leaders―how to create an authentic leadership style, define one's values, and align vision-values career. Readers are given an extensive number of tools for defining their purpose, creating a plan, and are being encouraged to take it into action.
We live in an increasingly global economy in which the effects of shrunken economies, broadened communication, and widespread meteorological incidents associated with climate change are leaving virtually no one untouched. As a result, a working knowledge of concepts such as the triple bottom line and sustainability, have become mandatory. Systems-thinking is foundational for grasping these concepts and is based on trans-disciplinary theories deriving in part from biology, physics, economics, philosophy, computer science, engineering, geography, and other sciences. Specifically it is the study of systems, including all life forms, climate phenomena, and even in human learning and organizational processes, that regulate themselves through feedback. The media and the public have become savvy to corporate green-washing, and government regulation, already pervasive in Europe, is imminent in the United States. Business practices are a subsystem of human activity, which is itself a subsystem of the biosphere we all depend upon for services, such as clean air and water, sufficient soils to produce food, and moderate weather. Corporate sustainability practices are in the midst of becoming a required aspect of the social license to conduct business, and the use of a systems framework provides a coherent and eminently sensible way to comprehend the structure and logic that underlies this transition. Green business efforts and stakeholder initiatives undertaken by those without the requisite understanding of sustainability and the trends related to it in the world of commerce risk adverse press, activist pressure, regulatory constraint, added expense, reduced revenue, and lowered valuation. This book offers a practical, relevant, and easily grasped overview of sustainability issues and the systems logic that informs them, supported by empirical research and applied to corporate rationales, decision-making, and business processes. Intended for business professionals seeking concise, reliable, and current knowledge and trends, it will support them in leading their organizations' corporate sustainability, social responsibility, and citizenship efforts so they can remain competitive and successful.
This book is not an academic treatise. It is a concise story that tells what America's multinationals did to the U.S. economy and how they did it. It is an applied and actionable book which includes many suggested solutions that function as steps the reader can take in their company.This book is based on a promise made by multinationals in 2018 when 181 CEOs signed a commitment letter to lead their companies not just for the benefit of their investors, but for the benefit of all stakeholders: customers, employees, suppliers, communities, and shareholders.During the last 40 years, the American dream has been dismantled by the policies and decisions of the multinational corporations (MNCs). Instead of benefitting all stake holders, they chose to favor their shareholders over all stake holders and short-term profits over society and country. To begin this process of change to achieve these new commitments, they must first understand what corporations did wrong since 1980 that didn't benefit the other stakeholders.This book will provide managers a detailed summary of the problems and obstacles they will need to address and overcome if they are going to make good on their commitment to meet the needs of all stakeholders, including employees, suppliers, communities, and an economy that serves all Americans. It also offers many solutions that will help them improve their job performance.It is in the interest of America's multinationals to find ways to protect their technologies, reduce outsourcing, and shift their focus to playing in a long-term economic game if they want to be competitive in the future.
This book is a practical guide to two of the most important emerging technologies: data science/AI and blockchain.The world of technology progresses so quickly that we often don't realize how far we've come. Over the last 20 years, technologies like data science, artificial intelligence, the Internet of Things, and blockchain have transformed the world of business, industry, and society.These emerging technologies offer a wide range of opportunities. However, they also create new challenges businesses must face, such as developing new business models, and discovering the best adoption strategies.This book is a practical guide to two of the most important emerging technologies: data science/AI and blockchain. With broad applicability across all sectors, decision-makers would greatly benefit from understanding these fields.
We have a problem in healthcare.That problem is this: in today's healthcare environment, especially in the United States, people take a back seat to the numbers in almost every aspect of healthcare service delivery. Productivity, utilization, and other business metrics rule the roost.If it's not calculatable, spreadsheet-able, or measurable, it hardly receives any attention from healthcare managers, administrators, and decision-makers.We can't simply sit back and allow the dehumanization that currently runs rampant in our clinics and hospitals continue to wreak havoc on one of the most important factors in clinical outcomes: the relationships between healthcare professionals and the people (patients) that they serve.Healthcare is a great and noble profession, but it will only remain so if we, as healthcare professionals, return its focus to its true purpose: people, the people receiving care, and the people working to deliver that care. After all, we're all more than simply numbers on spreadsheets or items on checklists.Better Outcomes: A Guide for Humanizing Healthcare outlines the 8 changes that organizations and clinicians need to commit to in order to return to the focus of healthcare to where it should be: the patient.The book covers topics related to truly patient-centered care, a biopsychosocial approach to service delivery, patient engagement, interpersonal communication, and developing long-term relationships with patients.Through an exploration of both clinical research and real-life examples and cases, the book outlines and supports a vision of a new healthcare, where skilled, competence, and caring clinicians care for engaged patients to promote better clinical outcomes, deliver unmatched satisfaction, and lasting relationships.
This book examines the economic logic of the significant variation in growth over long periods.What's necessary for the U.S. and other developed nations to realize stronger growth and more equal incomes? What's necessary for families to feel vacations, college educations, and retirements are possible? Will artificial intelligence (AI) automate or augment workers' jobs? Will the 2020-2021 global pandemic be sufficiently disruptive to deliver fundamental transformation?Economic success in the decades ahead will depend on the willingness of households, businesses, and governments to innovate and change ways of living and working.To explore these questions, the 4th Industrial Revolution is a unique frame to assess global economic transformation, providing a point-in-time reference for placing current events in the context of sustained, multi-decade periods of faster and slower growth. Political, social, and economic metamorphoses have accompanied each revolution.This book examines the economic logic of the significant variation in growth over long periods.Climate change and the global warming consequences of fossil-fuel technologies will need to bring about a new energy technology and, if successful, result in renewable energy sources, reducing energy expense.The success of the 4th Industrial Revolution is not assured. While the future is uncertain, history suggests success requires that barriers are addressed, workers and businesses engage in the necessary change, and a positive policy response provides the needed leadership.The book proposes a Growth and Fairness Agenda and a New Social Contract through which stronger economic growth and more equally distributed incomes can be possible.Recognize traditional policy actions may be insufficient to achieve stronger long-term growth.Promote improved confidence and a positive outlook among small and medium enterprises.Encourage advances in AI technology while addressing risks and fairness issues.Support deeper worker engagement between business leaders and workers.Seek a new social contract among workers, businesses, and governments.
Going far beyond a purely rational-structural way of looking at change in organizations, this book contributes well researched insights into often-overlooked organizational blind spots.The authors share their own experiences in clear and accessible language, exploring recovery from cumulative crises; nostalgia and postalgia; victimization of leaders; dealing with narcissistic leaders; and a writing process for reducing anxiety through self-reflection.Anyone who works in an organization-large or small-will gain new perspectives on the most difficult challenge of all: understanding human behavior in times of change.
Not your average cookbook. This is a research-based recipe for innovation!This book is for anyone wanting to kick start innovation in their organization. It is ground-breaking in two ways:It is based on data, combining empirical research, literature reviews, business cases, and interviews.It tells a story of two friends in diametrically opposite business predicaments due to COVID. Their story is complex and layered, making for engaging reading.For too long, innovation culture has been amorphous. InnoQTM, built on years of rigorous research, breaks it into 11 dimensions that can be measured, tracked, and improved. We share real world data and examples showing the power of the 11 dimensions and provide concrete ways to improve on them. The pandemic has fundamentally changed the way organizations do business for the next many years-creating a culture of innovation is now more important than ever.This book is perfect for leaders, innovators, managers, and students.
Are you prepared for the coming AI era?AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today's use of early-stage AI for automation and augmentation, and essential elements of service science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA).Ultimately improved service for all is possible with human-level AI and digital twins - but requires investing wisely in better models: Better models of the world both complex natural and social systems (science), better mental-models in people to improve interactions (logic), better cultural and structural models of organizations to improve change (architecture), and better trusted and responsible AI models. The service innovation community studies and builds better models to improve interactions and change in business and society.The book challenges all responsible actors - individuals, businesses, universities, and governments - to invest systematically and wisely to upskill with AI (the X+AI vision). The service innovation community is a growing transdiscipline harnessing all disciplines to become better T-shaped professionals. Extensive end notes, bibliography, and index are provided.
An insightful and detailed account of the pandemic and its impact on the global travel industry. In a situation which was (and still is) constantly evolving, the book presents an historical timeline of events, and how these changed the face of consumer travel, possibly forever.
Reveals the many challenges of project control in practice and then provides practical good practices to overcome them. The book does this by presenting a robust project control framework that includes several good practices to mitigate project control inhibitors and enhance the entire project control process.
"e;In Confronting the Storm, David passionately argues for a shift from the predominant legacy thinking that struggles with our greatest challenges to a regenerative and collaborative mindset within leaders. Humanity is at a fork in the road so new, creative, and urgent leadership is essential. For us all and future generations to be able to thrive on Spaceship Earth, this book makes for compelling reading."e; -David Houle, MD, The Sarasota Institute and 5x TEDx speaker, USTraditional leadership wisdom is buckling and failing.Leaders are not only grappling with the pandemic, but a greater challenge awaits them - a storm of complex social, environmental, and economic issues that is leaving organizations extremely vulnerable.As daunting as it may feel, there are substantial opportunities to thrive.David provocatively argues that, to successfully deal with the storm, we must accept that the leadership styles that have been celebrated for centuries are now an obstacle to progress. He explores the storm-defying alternatives: key skills and traits that are now crucial for regenerating lives, livelihoods, and the planet, pointing the way to a more collaborative, innovative, successful future for leaders and organizations.This argument is amplified by some of the most inspiring global leaders who are successfully confronting the storm - including a former Prime Minister, former Foreign Minister, one of Fortune magazines '50 Greatest Leaders', and more.What will your legacy be?
We see teamwork in every sphere of business, so why should sales be any different?Sales is a critical part of any business, whether it's for survival or to grow and scale. Often salespeople are seen as independent hunters and farmers working to serve their company, but that would be wrong. Salespeople may be the tip of the spear when it comes to winning business, but great sales success is built on teamwork.This book sets out to identify the key components and helps the reader understand what it takes to build the best team from people, skills, processes, technology, and systems. Broken down into chapters that cover everything from the sales process and managing opportunities, to the important role played by marketing, and why CRM is not just a piece of software.Sales is a team sport. Like all team sports there are those that play on the field and those that work to help the team perform. In any organization everyone plays a part. In the field of sales, understanding how this all comes together will not only help any company, but also anyone that reads the book and wants to get more out of their role, or move their business forward and achieve greater sales success as a team.The book is filled with personal anecdotes and real-life examples from the author's career in sales.
The demand for cybersecurity expertise is growing phenomenally; enhancing cybersecurity project skills will boost technology professionals' careers and improve organizational cybersecurity readiness.Shields Up: Cybersecurity Project Management provides an end-to-end framework tuned for cybersecurity projects. More experienced cybersecurity professionals will appreciate the innovative and lean elements of this approach. The reader is guided through the delivery, management, and optimization approach that increases the probability of cybersecurity project success.Cybersecurity project management in Shields Up brings together international frameworks such as the Guide to the Project Management Body of Knowledge, the National Institute of Standards and Technology Cybersecurity Framework, ITIL 4 Service Management, the ISO 27001 Information Security Management, ISO 31000 Risk Management, and ISO 9000 Quality Management. A key benefit of this book is the reader can quickly apply the hybrid project management approach since it combines global frameworks already followed by cybersecurity professionals leading to successful projects. Never before has cybersecurity project management been so important.
Supports the implementation of strategies and to foster SMEs and entrepreneurship development. This includes a guide to illustrate the scientific way for the identification of stakeholders and dialogue platforms as well as the institutionalization of the processes and systems required to improve the regulatory framework for SME development.
Sustainability is a global megatrend with ramificationsacross all functional areas of business. This book addressesan underdeveloped topic in the field of sustainablebusiness-the use of corporate resourcesdedicated to legal compliance.In order to comply with the law, supply chain, operations,and marketing professionals must know what the applicablelegal frameworks are. In order to promote sustainablebusiness, these same professionals must go beyond merecompliance with these laws. This book will assist you inboth respects by (1) offering concise discussions of the primarylegal frameworks governing the social, economic, andenvironmental dimensions of supply chain management,operations management, and marketing; and (2) making the business case for going beyond mere compliance with legalrequirements.Written by an expert in environmental law and publicpolicy, this book argues that companies that go beyondmere compliance with social, economic, and environmentalsafeguards inherent in legal regimes will capture greaterbenefits and incur fewer risks from their supply chain, operations,and marketing activities.
Today, everything and everyone is a brand. If you want to develop your personal brand, but can't afford the fees of a branding firm, this book provides access and insights into a thought-leading mind.For entrepreneurs and professionals looking to manage their business career, it's more than just theory. It's part step-by-step guide, part story-sharing written to inspire and help bring your own brand to life. Here, branding expert Henry Wong shares his process to help you compete in the market and workplace.
In this book we discuss the specific pressures and decisions that influences the changes in corporate reporting The importance of corporate financial reporting has increased over the years. Accountants have developed standards that ensure the financial information issued by companies is rigorous and assists the users of the information in making decisions. Initially counties developed their own standards but the increase in world-wide trade demonstrated the need for an international approach to standard setting. This led to the establishment of International Accounting Standards Board (IASB) and the issue of international accounting standards.Although accounting standards originally focused on financial information that would be of interest to investors in a company, there is an increasing interest in all corporate activities that shape the way we live.In this book we discuss the specific pressures and decisions that influences the changes in corporate reporting with emphasis given to the U.K., the United Sates and Islamic countries. We also discuss the impact of advances in technology on corporate reporting and we review the nature of information provided by companies to a wider audience than shareholders.
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