Bøger udgivet af HRD Press Inc.,U.S.

If you tend to follow others and don't direct your energies to generating your own ideas, then you are missing opportunities to use your freedom. To actualise your freedom, you need to think creatively and innovatively, and this book shows you how. You'll learn how relating skills empower communication and how representing skills enable you to organise complex information.

This guide teaches all managers how to find the inspirational elements in their own work and the work their employees do. An innovative managerial prescription for combating the cynicism that reigns in today's organizations at all levels.

Over many years, Bernard Berenson and renowned social scientist Robert Carkhuff sought solutions to human predicaments by changing the dimensions of the predicaments. They generated new and more effective paradigms for elevating the growth and development of people and their endeavours. In the process, they conceptualised "The New Science of Possibilities".

Explores the accelerated movement of science from the slow, evolutionary changes of Probabilities Science through the freeing of Possibilities Science to Generativity Science. This is a powerful resource for business professionals and educators who week to improve themselves and their organisations.

Each fully reproducible activity offers practice in a key skill related to handling difficult conversations including how to broach a touchy subject, stay on topic, handle one-sided and circular discussions, and much more.

This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan. The book delivers a wealth of advice from the "real world"; how to define solutions based on the client's history, design a plan that secures ownership from stakeholders, promote strong communication, and orchestrate project closeout to acknowledge individual and team performance.

Are you one of those leaders everyone runs to for the answers? Are you exhausted at the end of the day from dispensing so much advice? Do you wish your employees would think about and solve their own problems? This book by leadership development expert Steve Gladis is for you.

The Telephone Doctor, Nancy Friedman, has been writing about effective customer service for years and has been read by tens of thousands of business professionals. This compilation of over 50 of her most popular and most frequently requested articles is a no-nonsense guide to curing any and all customer service ills in your organisation.

What does it mean to lead? Are there natural born leaders? Can leadership be taught? This challenges the way we determine who our leaders should be and uncovers the factors that really influence the ability to lead. According to the author, formal authority is not the key to leading. There are six informal power attributes that draw people to others who may not have formal authority. All six of these attributes are necessary to be a complete leader.

This 330-page how-to toolkit allow leaders to self-assess and improve core non-technical competencies. Action planning guides facilitate transfer of new knowledge to the workplace. This is the perfect resource for any leader and can be referred to time and again. It is easy to use, focused, and provides the key information every leader should have.

As a new leader, you, no doubt, want to leave your mark. The problem is, there is no single guidebook or game plan for leaders-new or experienced- to follow, especially in uncertain economic times like these. This fills in that gap with a modern leadership fable about a leader who tries to drive his team to achieve corporate sales goals and make a difference.

As a leader you must be an expert at managing and motivating employees - and a whole lot more. Motivating a Multicultural Workforce is your guide to understanding and addressing the needs and concerns of those who work for you - wherever they are from - and maximizing their diverse talents.

This book, from The Parker Team Series, will explore the complexities of "managing the outside" and how to create effective relationships with the invisible team members that hold the key to your success.

You may know how to form, train, develop and facilitate teams. But do you know how to reward them? Experts in developing rewards and recognition programs agree: one size does not fit all. The key is knowing which type of plan or combination of plans will work in your situation. And this book, from The Parker Team Series, will help you make that determination.