Bøger udgivet af Perfect Customer Service Inc.

The first step in Lean leadership is a commitment to self-development. Topics such as continuous improvement and respect for people are the pillars for this kind of improvement. Not until now has there been a book flexible enough to be a coaching guide that helps you develop your people to their fullest, and an implementation manual for everyone interested in achieving amazing goals. This book helps leaders become effective coaches and guides employees toward their true purpose as they achieve success.What makes The Harada Method unique is its five forms. These five forms create a system for self-reliance, they are 1) the self-evaluation form 2) the long-term goal form 3) the open-window 64 chart 4) the routine check sheet, and 5) the daily diary. This is a complete system for day-to-day management for coaches and those who do not have a coach. This method is so powerful it has been called the People side of Lean and given the distinction of being the world's best system for day-to-day management. Whether you are a business executive, or a professional baseball player, like Shohei Ohtani, this system will help you become self-reliant as you reach your goals. Committing to self-development is not enough. This is the system - when followed - that will help you become the best you can be.

Feedforward Thinking introduces a profoundly simple method of Feedforward, which boils down to an important, future-oriented question, "What do you want to do next?" It is a simple, yet powerful, method to guide you to creating the future you want. It contains coaching concepts, such as goal setting, efficacy, self-talk, and affirmations. The effectiveness of this method is explained through many examples and the perspective of cognitive science. The book is divided into Part I, Basics-Quick Start, and Part II, The Path to Becoming an Advanced Feedforwarder. Part 1 is designed to guide readers to start practicing the Feedforward method for themselves and the people around them. Part II gives a more detailed explanation about how and why Feedforward should be applied.