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This document is the Enterprise Agility and Digital Transformation TOGAF Series Guide Set. It contains two TOGAF Series Guides that have been developed and approved by The Open Group, and is part of the TOGAF Standard, 10th Edition.TOGAF Series Guide Enabling Enterprise AgilityThis document is designed to help Enterprise Architects requiring information on how to adapt and use the TOGAF framework to support an Agile enterprise.It covers the following topics An introduction to the topic, including what is meant by agility, the role of Enterprise Architecture, and how it relates to agility The terms and definitions used in the

'Dieses Buch ist ein einfacher Leitfaden für alle, die etwas über das Agile Konzept und das Scrum Framework erfahren wollen und-sich nicht mit den DOs und DON'Ts bzw. den Klischees zufriedengeben, sondern wirklich verstehen möchten, welche Gründe für die verschiedenen Vorgehensweisen sprechen;-nicht nur an den neuesten Trends interessiert sind, sondern die Diversität und Bandbreite an Ideen und Philosophien in diesem Bereich kennen und verstehen möchten.Das Buch deckt folgende Inhalte ab: 1.Grundlegende Konzepte: Das erste und das letzte Kapitel des Buchs beschäftigen sich mit der Bedeutung und Dynamik von Agilen Projekten. Sie schaffen das Fundament, das Sie benötigen, um Details zu verstehen und sich in Agilen Projekten zurechtfinden zu können.2.Frameworks: Das Kapitel zu Scrum geht auf alle Einzelheiten dieses äußerst beliebten Frameworks ein. Wer mit Agilen Projekten zu tun hat, sollte Scrum kennen und verstehen. Das Gleiche gilt für Kanban, das ebenfalls in einem eigenen Kapitel näher untersucht wird.3.Praktiken: Die Kapitel zu Crystal, eXtreme Programming und DSDM(R) erkunden die gängigsten Agilen Praktiken und Techniken mit Hilfe dieser Methoden.

'This book has been written for all passionate project practitioners. People who are driven by the need to create real impact and are willing to take untraditional measures to lead projects. Whether you are a PMO, project owner, project leader, team member or someone who invests time in temporary endeavours undertaken to create an impact - this book is for you

As a supplement to the Agile Scrum Foundation Courseware (ISBN: 978 94 018 0765 4) publication, you are advised to obtain the publication Agile Scrum Handbook (ISBN: 978 94 018 0759 3).The Courseware is accredited and can be used for the Agile Scrum Foundation certii¬cation from EXIN. There are also sample exams added to the material, complete with assignments and strong visuals to support the delegates' didactic learning. This course was created by the author of the oi¬Æ?cial manual for the certii¬cation program. This course will help educate you on Agile & Scrum as well as common practices and techniques such as:a¶ The course focuses on understanding the real meaning and use of Agile and Scrum in a straightforward and consistent manner. It also runs through the different types of projects where Agile or Scrum works best. Knowledge gained here is designed to help you figure things out quicker in the real world.a* The course is a complete guide to the core Scrum framework based on the 2020 edition of the Scrum Guide. It covers the roles and responsibilities, events, scrum artifacts and comes complete with a short section about scaling Scrum.a¸ There's a chapter on eXtreme Programming, which is an opportunity to explore some of the more essential Agile practices and techniques, such as Test-Driven Development and Pair-Programming in an more integrated manner.a' An overview of the DSDM(R) methodology that focuses primarily on an approach to managing scope and fixed-price contracts in a more structured manner.aº There's also a general overview of Kanban.

Dies ist das universelle Modul, welches eine Schluesselkomponente der beiden Streams ITIL 4 Managing Professional und ITIL 4 Strategic Leader ist.Es richtet sich an Manager aller Ebenen, die an der Gestaltung von Zielen und Strategie oder der Entwicklung eines sich kontinuierlich verbessernden Teams beteiligt sind. Es vermittelt den Teilnehmenden die praktischen Faehigkeiten, die notwendig sind, um eine "lernende und sich verbessernde" IT-Organisation mit einer starken und effektiven strategischen Ausrichtung zu schaffen.Das Modul deckt den Einfluss und die Auswirkungen von agilen und schlanken Arbeitsweisen ab und zeigt, wie diese zum Vorteil einer Organisation genutzt werden koennen.Es bietet Praktikern eine praktische und strategische Methode fuer die Planung und Bereitstellung von kontinuierlichen Verbesserungen mit der notwendigen Agilitaet.Eine akkreditierte Ausbildung fuer die ITIL Managing Professional-Module ist obligatorisch, um das volle Verstaendnis der Kernelemente zu ermoeglichen. Fuer alle Module ist die ITIL 4 Foundation Zertifizierung Voraussetzung.

This book is a simple guide for anyone who wants to learn about the Agile concept and the Scrum framework by:¢ understanding the reasons behind various approaches instead of just going through do's and don'ts and cliches, and¢ understanding the diversity and range of ideas in this domain rather than just the latest fashion.There are three types of content in this book:1. Fundamental concepts: The first and the last chapters are about the meaning and dynamics of Agile projects. They build a solid foundation that helps you learn the details on the one hand, and on the other hand, find your own way in projects.2. Frameworks: The Scrum chapter goes through all the details of this most popular framework because anyone involved in Agile projects these days needs to be familiar with it. Another necessity is Kanban, which is explored in its own chapter.3. Practices: There are chapters about Crystal, eXtreme Programming, and DSDM(R), which all use these methods to explore the most common Agile practices and techniques.

This book covers everything you need to master the iSAQBA(c) Certified Professional for Software Architecture - Foundation Level (CPSA-F) certification.This internationally renowned education and certification schema defines various learning path for practical software architects. This book concentrates on the foundation level examination.It explains and clarifies all 40+ learning goals of the CPSA-FA(c) curriculum. In addition, you find step-by-step preparation guide for the examination.Please beware: This book is not meant as a replacement for existing software architecture books and courses, but strongly focusses on explaining and clarifying the iSAQB CPSA-F foundation.

Digital Information Design (DID) is primarily a business information management (BIM) model. As with any model it is used to help you to describe problems and test potential solutions. DID is not like any other method or framework model; it is independent of any other existing model or framework and does not claim to manage the entirety of the design of business information services. DID identifies useful and widely used best practices that are designed specifically for use in any phase of business information service development from idea, conception, specification, design, test, handover, service management and operation, or managing architectural issues or hardware and software installation. Primarily, DID was developed to manage the quality of information, and how to put it to good use. The DID model has been designed for you to identify what you need and when you need it when designing business information services and as a broad guide, identifies key points in existing frameworks that are particularly useful. The model is wholly independent of all other frameworks (including BiSL and BiSL Next in which the basic design is rooted). You can choose and use whatever you wish, the model will help you to assess the validity of your choice(s) and identify strengths and weaknesses in your approach.The DID model focuses on the common languages to describe key elements of design (need and value, mission and capability), key business information perspectives (business, information/data, services and technology) and the high-level domains (governance, strategy, improvement and operation) that must be managed in order to effectively run any business.DID helps you to identify only what you need to ensure that business information design reflects what is needed by your enterprise. The model can be used entirely separately from the framework level guidance discussed and it can be used at any level in the organization. The essentials of DID are explained in two books: this book, Foundation and the Practitioner book that will be published later.

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

¢ Are you member of either the management team or the board and do you see the need to adapt your organization to Agile? Do you intend to make the organization more agile? ¢ Are you a coach helping organizations in the transformation to becoming more agile? And are you planning to support this transition using a bottom-up or top-down approach?In this pocket guide you will find a practical approach on how to handle this. Governing an organization in a fast-changing world. And all this although the issues of the day require a lot of your attention and can distract you from the results you want to achieve. The authors consider how to operationalize the organization's strategic goals and consequently the governance of the entire organization.The authors start from the position of: ¢ Clarifying what has to be achieved in the next quarter in order to achieve the strategic goals. ¢ Introducing a system of short cyclical adjustments, with which you can respond to changing demand from customers or emerging laws and regulations. ¢ Working closely together as management team or board towards the long-term strategic goals and preventing everyone within the organization from following their own goals. ¢ Bringing more focus on the operationalization of the strategy, less 'fire-fighting' and greater emphasis on fire prevention. ¢ Getting a clear picture of what prevents your employees from doing their jobs effectively. Will you succeed in removing the barriers holding back your organization? The core message of this pocket guide is application of the FOCUS board. This is a visual approach to management and a strong tool for governing the organization. When this is applied, it will result in collaboration between all layers of the organization, enable short cyclical adjustment and provide a clear focus on achieving the strategic goals.

This is the Digital Practitioner Foundation Study Guide for the DPBoK Part 1Examination. It gives an overview of every learning objective included in the DigitalPractitioner Foundation syllabus, and provides in-depth coverage on preparing andtaking the DPBoK Part 1 Examination. It is specifically designed to help individualsprepare for certification.This Study Guide is excellent material for:¢ Senior digital business professionals who need an increased awareness of digitalpractices¢ Mid-career IT professionals who need to stay relevant and validate their digitalSubject Matter Expert (SME) status in specific domain areas¢ Entry-level computing and digital business professionals¢ College-level students and computing and digital business majorsIt covers the following topics:¢ An introduction to DPBoK Foundation certification, including the DPBoK Part 1Examination¢ Key terminology, key concepts, and the structure of the Body of Knowledge¢ Basic concepts employed by the Digital Practitioner¢ The capabilities of digital infrastructure and initial concerns for its effective, efficient,and secure operation¢ The objectives and activities of application development¢ Why product management is formalized as a company or team grows, and thedifferences between product and project management¢ The key concerns and practices of work management as a team increases in size¢ The basic concepts and practices of operations management in a digital/IT context¢ How to coordinate as the organization grows into multiple teams and multipleproducts¢ IT investment and portfolio management¢ Organizational structure, human resources, and cultural factors¢ Governance, risk, security, and compliance¢ Information and data management on a large scale¢ Practices and methods for managing complexity using Enterprise Architecture

IT Asset Management Foundation (ITAMF) is a certification that validates a professional's knowledge on managing the IT assets as part of an organization's strategy, compliance and risk management. The content covered by the certification is based upon the philosophy of ITAMOrg, a membership organization and thought leader in IT Asset Management.The certificate IT Asset Management Foundation is part of the ITAMOrg qualification program and has been developed in cooperation with international experts in the field.This workbook will help you prepare for the IT Asset Management Foundation (ITAMF) exam and provides you with an overview of the four key areas of IT Asset Management: ¢ Hardware Asset Management, including 'mobile devices'; ¢ Software Asset Management; ¢ Services & Cloud Asset Management; ¢ People & Information Asset Management, including 'Bring Your Own Device' (BYOD).

Dieses Buch handelt von dem Wie des Projektmanagements. Wie Sie die vielen verfuegbaren Methoden integrieren und kombinieren. Wie Sie eine proaktive Einstellung nutzen koennen, um auch in schwierigen Situationen die Kontrolle zu behalten. Wie Sie sich selbst von einem Kontrolleur in einen Beeinflusser verwandeln. Wie Sie agil handeln, auch in traditionellen Organisationen. Wie Sie Projektmanagement in Ihren persoenlichen Stil und taeglichen Arbeitsablauf integrieren. Wie Sie sicherstellen, dass Sie auch wirklich damit anfangen es zu nutzen! Wie Sie bei all dem sich selbst treu bleiben koennen.Heutige Projektmanager muessen hohe Erwartungen erfuellen. Herausfordernde Ziele, ein starker Fokus auf Kostenmanagement und Lieferzeiten, die Erfuellung der Erwartungen vieler Stakeholder und viele Abhaengigkeiten zwischen Unterprojekten machen das Projektmanagement zu einer zunehmend komplexen Aufgabe - besonders in einer Umgebung, in der Aenderungen und Unsicherheiten zur Norm geworden sind. Zusaetzlich muessen die kreativen Faehigkeiten der Wissensarbeiter bestmoeglich genutzt werden, was wiederum weniger hierarchische Organisationsstrukturen und mehr multidisziplinaere Zusammenarbeit erfordert. Die richtigen Projektmanagement-Fertigkeiten zu besitzen, ist daher essenziell auf praktisch jeder Ebener einer Organisation.Diese Herausforderungen resultieren in einem wachsenden Bedarf an umfassenden Methoden und der Zunahme der Popularitaet von Agile. Andererseits fuehrt die wachsende Komplexitaet gerade zu einem Beduerfnis an Einfachheit. Genau hierum geht es in diesem Buch: Sich auf die Grundlagen besinnen, in der Lage zu sein nuetzliche Elemente von verschiedenen Methoden zu kombinieren und sich auf die wichtigsten Aspekte zu fokussieren: Die Person hinter dem Projektmanager!Dieses Buch enthaelt eine Vielfalt an praktischen Beschreibungen mit nuetzlichen Beispielen und Anekdoten. Der Leser wird stets angeregt die Essenz zu verinnerlichen und diese seines eigenen Stils und seiner Personalitaet entsprechend in der Praxis umzusetzen. Dies ist der einzige Weg kontinuierlich dabei zu bleiben, erfolgreich zu sein und andere an sich glauben zu lassen!Welche Fragen dieses Buch Ihnen beantworten wird:¢ Was sind die grundlegenden Techniken eines Projektmanagers, die sowohl in agilen als auch traditionellen Umgebungen angewendet werden koennen?¢ Wie koennen Sie die vielen verfuegbaren Projektmanagement-Methoden in Ihren eigenen Arbeitsprozess einbeziehen?¢ Wie koennen Sie kluge Fuehrung und bestimmte Verhaltensformen dazu nutzen, um Ihre Effektivitaet und Effizienz durch stetes Ergreifen der Initiative erheblich zu erhoehen (der Faktor 10)?¢ Wie koennen Sie traditionelle (Wasserfall-orientierte) Produktentwicklung mit agiler (Software) Entwicklung kombinieren?¢ Wie koennen Sie Unsicherheiten und Aenderungen fuer sich arbeiten lassen, anstatt gegen Sie?¢ Wie koennen Sie ein komplexes Projekt auf eine Art und Weise strukturieren, so dass es zu einer aufschlussreichen und deligierbaren Serie von Zwischenergebnissen wird?¢ Wie koennen Sie durch Nutzung der kritischen Parameter den wahren Projektstatus von Projektbeginn an messen?¢ Wie koennen Sie den richtigen Rahmen schaffen, in dem Teams von Wissensarbeitern selbst-organisiert arbeiten koennen?¢ Wie koennen Sie mit Hilfe des Heartbeats in jeder Situation Fortschritt, Lernbereitschafft, Kommunikation und Zielorientierung sicherstellen?¢ Wie koennen Sie die Kooperation mit Ihren Stakeholdern in eine echte Zusammenarbeit ueberfuehren - unabhaengig von den aeusseren Umstaenden?¢ Vor allem, wie koennen Sie sich bei all dem selbst treu bleiben?

Information about people is becoming increasingly valuable. Enabled by new technologies, organizations collect and process personal data on a large scale. Free flow of data across Europe is vital for the common market, but it also presents a clear risk to the fundamental rights of individuals. This issue was addressed by the Council of the European Union and the European Parliament with the introduction of the General Data Protection Regulation (GDPR). For many organizations processing personal data, the GDPR came as a shock. Not so much its publication in the spring of 2016, but rather the articles that appeared about it in professional journals and newspapers leading to protests and unrest. "The heavy requirements of the law would cause very expensive measures in companies and organizations", was a concern. In addition, companies which failed to comply "would face draconian fines".This book is intended to explain where these requirements came from and to prove that the GDPR is not incomprehensible, that the principles are indeed remarkably easy to understand. It will help anyone in charge of, or involved in, the processing of personal data to take advantage of the innovative technologies in processing without being unduly hindered by the limitations of the GDPR. The many examples and references to EDPB (European Data Protection Board) publications, recent news articles and case law clarify the requirements of the law and make them accessible and understandable."Leo's book can provide very effective support to you and your colleagues in reaching this understanding and applying it in practice." Fintan Swanton, Managing Director of Cygnus Consulting Ltd., Ireland.

Baseline Informatiebeveiliging Overheid

ITIL(R) 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.

This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

Business-informatiemanagement (BIM) speelt een grote rol in de aansluiting tussen business en IT. In 2001 is voor het eerst een model beschreven voor business-informatiemanagement: BiSL(R) (Business information Services Library). In die tijd was er veelal sprake van watervalsgewijze systeemontwikkeling. Bovendien was de wereld nog lang niet zo gedigitaliseerd als nu en was het samenwerken als partners tussen business en IT nog maar weinig aan de orde.Vanwege de toenemende digitalisering in de wereld om ons heen is een nieuwe versie van BiSL ontwikkeld: BiSL Next. Bestuurders en managers van organisaties willen graag weten waarom een goede governance en een goed management van de informatievoorziening cruciaal zijn voor het effectief kunnen verbeteren en veranderen van de diensten van een organisatie aan haar klanten. BiSL Next, zoals beschreven in het boek 'BiSL(R) Next - A Framework for Business Information Management: Improving business performance through better use of information and technology', geeft veel aandacht aan het vergroten van het inzicht en begrip hierin. Het gaat in op het 'waarom' en geeft vervolgens een breed overzicht van het 'wat' van business-informatiemanagement. Niet alleen het management van een organisatie moet op de hoogte zijn van het belang van business-informatiemanagement en de ondersteunende rol van BiSL daarin. Het is ook prettig als de medewerkers dit kunnen vertalen naar de daadwerkelijke uitvoering: dat ze weten hoe de principes aansluiten op de dagelijkse praktijk. Dit boek biedt een overzicht van BiSL Next als geheel, gevolgd door een verdieping van de activiteiten en producten op het uitvoerende niveau om een bijdrage te leveren aan de vertaling naar de praktijk.

Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM allows an organization to understand how to make the best use of all of its approaches.The courseware is designed to support your learning about the VeriSM concepts, and to be a guide to your understanding of service management and its use across the whole organization.

Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security management is the discipline that focuses on protecting and securing these assets against the threats of natural disasters, fraud and other criminal activity, user error and system failure. Effective information security can be defined as the ‘preservation of confidentiality, integrity and availability of information.’ This book describes the approach taken by many organisations to realise these objectives. It discusses how information security cannot be achieved through technological means alone, but should include factors such as the organisation’s approach to risk and pragmatic day-to-day business operations. This Management Guide provides an overview of the implementation of an Information Security Management System that conforms to the requirements of ISO/IEC 27001:2005 and which uses controls derived from ISO/IEC 17799:2005. It covers the following: CertificationRiskDocumentation and Project Management issuesProcess approach and the PDCA cyclePreparation for an Audit

Besides the DevOps Master Courseware (ISBN: 978 94 018 313 7) publication you are advised to obtain the publication The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations (ISBN: 978 19 427 8800 3).The word DevOps is a contraction of 'Development' and 'Operations'. DevOps is a set of best practices that emphasize the collaboration and communication of IT-professionals (developers, operators, and support staff) in the lifecycle of applications and services, leading to:¢ Continuous Integration: merging all developed working copies to a shared mainline several times a day¢ Continuous Deployment: release continuously or as often as possible¢ Continuous Feedback: seek feedback from stakeholders during all lifecycle stagesThe DevOps practices covered in this certification are derived from the Three Ways:- The First Way is to enable the work to move fast from left to right, from Development to Operations to the customer.- The Second Way is to enable feedback to go fast from right to left, from all stakeholders back into the value stream.- The Third Way is to enable learning by creating a high-trust culture of experimentation and risk-taking.Moreover, the crucial subjects of security in all stages, and maintaining compliance during change are covered.The certification has been developed in cooperation with experts in the DevOps work field.Recommended per knowledge: Pre-knowledge of Agile, Lean and/or IT Service Management, for instance through the EXIN Agile Scrum Foundation exam, LITA Lean IT Foundation exam or EXIN IT Service Management Foundation based on ISO/IEC 20000 exam, is recommended.

Blockchain technology has come a long way since the initial vision published by Satoshi Nakamoto in 2008. Big buzz words like "bitcoin," "blockchain," and "cryptocurrency" are everywhere. Companies and governments have started to use blockchain technology in earnest and will increasingly do so for the foreseeable future. This book takes an in-depth look at blockchain technology and how users can take advantage of its potential. Since its initial conception, blockchain has encompassed both a social promise and new technology. Originally proposed as a solution for Bitcoin's cryptocurrency record-keeping system, blockchains are now used to store the records of all types of applications. Core services we all depend on like the transfer of money, voting, land records, IP rights, and identity all rely on intermediaries. Blockchain software has begun taking the place of these antiquated systems. The software becomes the trusted record-keeping system, and the rules programed into the software become the intermediaries. This book explains the fundamentals of blockchain technology and assumes that the reader has little to no knowledge of the subject. Topics are explained as simply as possible, while not obscuring details that may affect the reader. It also gives the reader insight into the critical differences in blockchain software and will provide them with a basic understanding of how and why these systems work. After reading this book, the reader will be able to speak with confidence on the topic, know key differences in technology. The reader will also have critical insight into blockchain software's inherent limitations and shortcomings. This book is also the definitive guide to the Blockchain Technology Foundation (BTF) exam from EXIN. It will prepare the reader for the test, and each chapter ends with review questions for extra guidance in preparing for the exam.

Neben der Publikation ITIL(R) 4 Foundation Courseware - Englisch (ISBN: 978 94 018 0394 6) wird empfohlen, die Publikation ITIL(R) 4 - A Pocket Guide (ISBN: 978 94 018 0439 4) zu erwerben.Der Kurs ist als Einfuehrung in ITIL 4 konzipiert und vermittelt Ihnen eine neue Sichtweise auf das IT-Servicemanagement durch ein Service-Value-System (SVS).ITIL 4 bietet einen umfassenden Ueberblick ueber Methoden die zum Unternehmenswert (business value) beitragen und integriert auch Konzepte von Modellen wie Lean IT, Agile und DevOps.Dieser Kurs richtet sich an Personen, die an der Bereitstellung von IT-Diensten beteiligt sind und ein Verstaendnis fuer bewaehrte Verfahren im IT-Servicemanagement benoetigen.Um diese Zertifizierung zu erhalten, muss der Kursteilnehmer eine 60-minuetige Pruefung von 40 Multiple-Choice-Fragen bei geschlossenem Buch mit einer Mindestpunktzahl von 65% bestehen. Nach Absolvierung des Kurses koennen Sie die Pruefung jederzeit und an jedem Ort ablegen. Der Test wird ueber Ihren eigenen Computer durchgefuehrt und mittels einer Webcam beaufsichtigt.Kandidaten, die fuer diese Qualifikation ausgebildet werden und die Pruefung bestehen moechten, sollten ein allgemeines Bewusstsein fuer die IT und Wertschaetzung fuer ihr eigenes Geschaeftsumfelds haben.Sie werden folgende Lerninhalte verstehen lernen:¢ die Schluesselkonzepte des Servicemanagements¢ wie die ITIL-Richtlinien einer Organisation dabei helfen koennen, das Servicemanagement zu uebernehmen und anzupassen,¢ die vier Dimensionen des Servicemanagements¢ den Zweck und die Komponenten des ITIL-Service-Value-Systems¢ die Aktivitaeten der Service-Wertschoepfungskette und deren Verknuepfung¢ den Zweck und die Schluesselbegriffe von 18 ITIL-Praktiken¢ 7 ITIL-Praktiken

Basierend auf dem Erfolg von zEine Zusammenfassung des PMBOK(R) Guide - kurz und buendig" in der fuenften Ausgabe, ist eine neue Ausgabe verfasst, die nun vollstaendig auf die sechste Ausgabe des PMBOK(R) Guide (2017) abgestimmt ist. Wenn Sie mit dem PMBOK(R) Guide bereits vertraut sind, wird bereits der Titel dieses Buches Ihre Erwartungen erfuellen. Wenn der PMBOK(R) Guide Ihnen jedoch noch nicht begegnet ist: Der PMBOK(R) Guide (A Guide to the Project Management Body of Knowledge) ist als weltweiter Standard im Projektmanagement anerkannt. Bestaetigt wird dies durch die Tatsache, dass mehr als sechs Millionen Exemplare im Umlauf sind, beginnend mit der ersten Ausgabe aus dem Jahr 1987 bis zur Version 6, die 2017 veroeffentlicht wurde. In dieser Version 6 sind auch agile Konzepte integriert, da diese heutzutage ein wichtiger Bestandteil unserer Projektumgebungen sind. Der zGuide" ist im Original jedoch recht umfangreich, und deshalb bieten wir mit dieser Taschenbuchausgabe eine leichter zugaengliche und verkuerzte Version an, um einem breiteren Publikum einen einfacheren Zugang zu ermoeglichen. Das wirklich Neue an dieser sechsten Ausgabe im Vergleich zu frueheren Ausgaben ist, dass neben einigen kleineren Updates jeder PM-Aspekt - genannt Wissensbereich - nun einen Abschnitt mit dem Titel Ansaetze fuer agile und adaptive Umgebungen enthaelt, in dem beschrieben wird, wie diese Praktiken in Ihre Projekte integriert werden koennen. Ausserdem wird mehr Wert auf das strategische und betriebswirtschaftliche Wissen eines Projektleiters gelegt - einschliesslich der Diskussion der eher strategischen Dokumente zBusiness Case" und zBenefit Management Plan" - die unsere Projekte vorantreiben.Auf organisationsweiter Ebene unterstuetzt der PMBOK Guide (R) einen strukturierten und gut abgestimmten Ansatz fuer einen Projektlebenszyklus und stellt sicher, dass alle Beteiligten (=zStakeholder") die gleiche Sprache sprechen. Es wird die praktische Anwendung von Projektmanagementprozessen verbessern, wenn diese nun von allen verstanden und konsequent angewendet werden. Dieses Taschenbuch ist fuer Projektauftraggeber (Sponsoren), Projektmanager/-leiter und Projektteammitglieder besonders nuetzlich, da dies die drei Schluesselrollen sind, die hier unterschieden werden. Ebenso nuetzlich ist das Buch fuer Projektnebenrollen (zum Beispiel fuer Mitglieder eines Projektmanagementbueros (PMO)). Es unterstuetzt alle Projektbeteiligten inzweierlei Hinsicht:¢ Besseres Verstaendnis ihrer Rolle in Projekten, die auf bewaehrte Praktikenim Projektmanagement beruhen;¢ Verbesserung eines organisationsweiten Projektmanagementansatzes. Kurz gesagt: eine kompakte jedoch komplette Zusammenfassung des PMBOK Guide(R), fuer jedem der mit Projekmanagement beschaeftigt ist, fuer nur aâ??¬17,95!

This book is about the how of project management and about how you as a project manager can use a proactive attitude to stay in control, even during difficult situations. It shows you how to become an influencer of the path to the end result, of your environment, of your team and of your effectiveness.Today's project managers have to meet high expectations. Challenging goals, a strong focus on cost management and lead times, serving the interests of different stakeholders and many dependencies between subprojects make project management an increasingly complex affair - especially in an environment where change and uncertainty have become the new norm. In addition, the creative abilities of knowledge workers have to be optimally utilised, which requires less hierarchical organisational structures and more multidisciplinary collaboration. Having the right project management skills is therefore essential at virtually every level of an organisation.As a result of these challenges, there is a growing demand for comprehensive methods and the popularity of Agile is on the rise. On the other hand, the increased complexity also results in a need for simplicity. That is what this book is about: going back to the basics, being able to combine useful elements from different methods and focusing on the most important aspect of all: the person behind the project manager!This book contains a wealth of practical descriptions with useful examples and anecdotes. Readers are constantly stimulated to internalise the essence and put it into practice in a manner that suits their own style and personality. That is the only way to keep at it, be successful and make others believe in you!The book consists of three parts. Part 1 (chapters 1 to 4) describes how to set up and manage a project. The focus is on the basic principles, the essence of taking control, creating structure and using Agile behavior. Part 2 (chapters 5 and 6) explains how to draw up a plan and schedule in small steps, which results in improved completeness, coordination and support. Finally, part 3 (chapters 7 to 10) covers how to manage the project execution: how to realize the path to the final goal with a strict PDCA rhythm, how to evaluate the quality of interim results and how to keep your team and environment motivated.

This title is the Study Guide for the TOGAF(R) Business Architecture Part 1 Examination. It gives an overview of every learning objective for the TOGAF Business Architecture Syllabus and in-depth coverage on preparing and taking the TOGAF Business Architecture Part 1 Examination. It is specifically designed to help individuals prepare for certification.This Study Guide is excellent material for:¢ Individuals who require knowledge and understanding of TOGAF Business Architecture techniques;¢ Professionals who are working in roles associated with an architecture project such as those responsible for planning, execution, development, delivery, and operation; ¢ Architects who are looking to achieve the TOGAF Business Architecture Level 1 credential;¢ Architects who want to specialize in development of a Business Architecture based on the TOGAF Standard, Version 9.2;It covers the following topics:¢ Business Modeling¢ Business Capabilities¢ Value Streams¢ Information Mapping¢ TOGAF Business Scenariosand how to apply them in development of a Business Architecture based on the TOGAF Standard, Version 9.2.A prior knowledge of Enterprise Architecture is advantageous but not required. While reading this Study Guide, the reader should also refer to the TOGAF Standard, Version 9.2 documentation (manual), available as hard copy and eBook, from www.vanharen.net and online booksellers, and also available online at www.opengroup.org.

Dit boek legt de managementaspecten van DevOps uit voor degenen die zich professioneel bezighouden met informatie- en technologiemanagement. Het is geschreven voor IT-specialisten, IT-managers en IT-executives. Het toont DevOps niet als een fenomeen dat geassocieerd wordt met nieuwe automatiseringstools, programmeertechnieken of -technologieen en het verschilt van andere boeken door het gestructureerde verhaal (misschien is het overmatig gestructureerd) en door de poging om het fenomeen DevOps volledig te dekken op zowel een basis- als een fundamenteel niveau. Door die benadering wordt de lezer zich bewust van het nieuwe onderwerp en helpt het boek de fundering de bouwen, de basis. De lezer leert over de oorsprong van DevOps, de onvermijdelijkheid van zijn opkomst, de belangrijkste voorwaarden ervan en hoe die in de praktijk tot uiting komen, over de praktijk zelf en de principes waarop die is gebaseerd.In dit boek staat de stof voor de EXIN DevOps Foundation certificering. Dit examen test het begrip van (1) de basisconcepten van DevOps, (2) hoe deze aan elkaar gerelateerd zijn, en (3) de waarde van DevOps voor de business. EXIN DevOps Foundation is het eerste niveau van het EXIN DevOps certificeringsprogramma. De EXIN DevOps Professional certificering test de kennis van de DevOps praktijk en van hoe teams te integreren. De EXIN DevOps Master certificering gaat over het bevorderen van organisatieverandering en over het toeleiden naar continu leveren en verbeteren.