Bøger i Artech House Telecommunication serien

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.

Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.

This revised and updated book describes how to reduce costs, and covers the basic techniques, products and applications of the technology. It also gives information and access to over 400 organizations that provide services in the voice processing area.

Provides answers to key questions affecting the future of electronic data interchange (EDI) and its impact on the business community as a whole. This evolving technology is cheaper than fax, easier to use than electronic bulletin boards and faster than the postal services. It contains practical information and alerts the reader to the level and types of controls necessary to protect data handled through the EDI system interface.

Details an overall process that provides a logical and structured framework for the subject of transmission performance. This work bridges the gap between industry-oriented books and academic books. It delivers in-depth coverage on transmission performance with a broad industry perspective.

This is a comprehensive survey of the state-of-the-art in e design, planning, and management of digital transport networks. Principles, architectures, standards, and interfaces are described and explained with clarity and authority by authors who are internationally-renowned experts. It is an invaluable guide for professionals involved in transport network design, planning, implementation, and management.

Presents the latest techniques with a view towards practical applications. The book delivers an analytical study of communication theory and other disciplines that have special relevance to secure communication systems and concentrates on principles, concepts and systems-level analyses.

This reference is a guide to the concepts, technology, uses, costs and vocabulary of fractional T-1 services. The book illustrates fractional T-1 capabilities and limitations by explaining basic T-1 networking, common fractional T-1 access methods, equipment interfacing and troubleshooting. The text describes the advantages to be gained with these services, the various service alternatives and the cost/benefit considerations.

An in-depth analysis of how the Fortune 1000 companies have dealt with the strategic use of computers and communications, what applications have been successful and which have faltered, and how upcoming technologies will provide the foundation for a new generation of strategic applications.

This reference provides an in-depth discussion of the theory and application of lapped transforms (LTs). It explains how LTs can lead to a better complexity/performance trade-off than other transforms or filter bands used in signal processing. The text addresses the increased use LTs, especially with HDTV and how they may become the standard for high-quality audio coding.

A book offering advice on how to safeguard a company's telecommunication and computer networks against natural disaster, sabotage and human error. It aims to help identify the vulnerabilities of a system and describes specific risk avoidance measures.

This book covers everything from MTS (basic service) to WATS, 800, 900, virtual networks, facsimile networks, travel cards, private lines and intrastate and international services. It examines the impact of changing technology on the corporate network - ISDN, SS7 and intelligent network expansions. The book shows you how to deploy these long distance options for effectively meeting your organization's business objectives.

Delivers the hard information the reader needs to assess network options for the 1990s. It describes how networks are configured, what your options are in the multivendor environment, and how you can get the most efficient and effective network solutions with limited communications budgets.

Combines four approaches to the subject: the reporting of newsworthy developments, the analysis of these developments, the synthesis of decisions and events occurring over widely dispersed areas, and the author's judgment and opinion about the significance of these events. Chapters discuss the indus

While many books focus on the broader, socially ethical topics of widening participation and promoting equal opportunities, this text focuses specifically on the lecturer's professional responsibilities. It covers everyday, real-life moral dilemmas which confront university teachers when dealing with students and colleagues - whether arising from facilitated discussion in the classroom, deciding whether it is fair to extend a deadline, investigating suspected plagiarism or dealing with complaints.

The first of a two-volume set on optical fiber sensors covers the underlying principles and base-line technology, providing detailed tutorials on basic concepts, essential optics, detectors, optical sources, materials, components, fibers and integrated optics. The second volume will cover systems an