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CRM 5.0 – De ustyrlige kunder i en digital tidsalder er en håndbog i kundeorientering med fokus på mindset, strategi, ledelse & performance i fremtidens (bæredygtige) forretningsmodeller. Ikke alene har vi et bud på løsningen til at forhindre et fejlslået CRM-projekt. Værktøjskassen kan også anvendes på de mange digitaliseringsprojekter som kommer de kommende år.Vi har udviklet på den populære Business Model Canvas og gjort den tidssvarende. Vi udfordrer de forskellige kundetilfredshedsmålinger og NPS vanetænkningen.Vi lukker definitivt ned for AIDA modellen og præsentere en ny model for kunderejsen baseret på kundens ECO-system og med kundeværdi med udgangspunkt i kortlægningen af forbrugeradfærden.Vi ser på den nye loyalitetsmodel, og på segmenteringsmodeller.Vi advarer mod at anvende personas og kommer naturligvis med opskriften på hvordan man gør det rigtige rigtigt.Det starter med dig som leder/beslutningstager/influencer og medarbejder. Er du klar til at udvikle, forandre og forankre? Professor Torsten Ringberg, CBS, Lektor Pernille Rydèn, DTU og Christian Daugaard, Nordisk SoMe Lead, BCG, er gæsteskribenter.
Leverage SharePoint Online Modern Experience to create beautiful, dynamic and mobile-ready sites and pages DescriptionLots of small, medium and large organizations or enterprises are using Office 365 for their business. And Microsoft is also investing heavily on Office 365 and providing lots of new features in Office 365 and other services in Office 365 like Office application or SharePoint Online, Yammer, Teams, Flow or PowerApps, etc. SharePoint is one of the popular portal technologies and web-based business collaboration and document management system. With Office 365 subscription, organizations can use SharePoint Online. Microsoft has announced the Modern features in SharePoint for a long time. Modern Experience is the future of SharePoint Online and on-premises also. This book is a comprehensive guide that lets you explore the Modern features in SharePoint Online or SharePoint Server 2019. In the book, I have covered details on Modern Team sites, communication sites, how you can customize the team sites according to your business requirement. You will also get hands-on Experience on how you can customize Modern site pages. I have also explained in detail various new features of Modern list and document libraries in SharePoint. This book also contains a few SharePoint portal examples, you will get in-depth knowledge on how to design team sites with various useful web parts. Few Organizations are still using SharePoint On-premises versions like SharePoint server 2019. I have also explained the Modern Experience in SharePoint 2019. AudienceThis book is for the site owners, power users or administrators who want to design attractive pages for SharePoint Modern team sites or publishing sites. Though the book is intended for SharePoint developer knowledge, but a little understanding of SharePoint is required. We have provided detailed steps with proper screenshots for references. This book is also for the developers who are trying to build pages for Modern SharePoint team sites or publishing site in SharePoint Online or SharePoint server 2019.What will you Learn In this book, you will learn what are Modern Experiences in SharePoint. How we can handle at the organizational level. What are the things which are not possible in SharePoint Online Modern Experience. Various new features of SharePoint Online Modern list and document libraries.You will also learn various web parts and how we can use those web parts while designing pages for your sites. Various examples of SharePoint Modern portal designs. How we can create and customize Modern site pages. How we can also start with SharePoint Server 2019 and use various Modern web parts in SharePoint 2019 sites.Key Features Learn how to use SharePoint Online Modern Experience (Modern UI) Create a Modern team site and communication site for your organization in SharePoint Online or SharePoint Server 2019 Effectively use Modern list and Libraries in SharePoint Online or SharePoint 2019 Learn about various Modern SharePoint web parts Create attractive and responsive portals in SharePoint Online or SharePoint 2019Table of ContentsIntroducing Office 365 and SharePoint Online SharePoint Classic and Modern Experience Explore Modern SharePoint Online Site - Team Site SharePoint Online Modern Lists Explore SharePoint Online Modern Document Libraries SharePoint Online Modern Site Pages Explorer SharePoint Online Modern Experience Web Parts SharePoint Online Modern Site Design Examples SharePoint 2019 Modern Experience SharePoint 2019 Communication Site SharePoint Online Modern Experience - What's not possible?
When kids are interested in technology and websites, WordPress for Kids will pique their interest in learning more. This book will help kids get first-hand experience in building a world-class site using WordPress.It's a lot easier if you have a lot of screenshots and examples to follow along with. Each section is written so that children are never overwhelmed by technical details. Instead, they are divided into stories, scenarios, and terms they can relate to.The book begins by helping you set up an account on WordPress.com and then walking you through the dashboard tab-by-tab. The book covers how to log in to WordPress, create and edit posts and pages, customize colors, fonts, the header and footer, the layout, and other design elements, as well as content and images. It helps explore plugins, widgets, and some eye-catching website themes. This book will help you get your website ranked on search engines like Google. Your very first website will be online by the end of this book. Without writing a single line of code, your website will be ready to be seen by millions of people.TABLE OF CONTENTS1. WordPress and Subway. Understanding WordPress with the Help of Sandwiches2. Getting Started - Create Your Account and Start Exploring3. Setting Up Your Site4. Few Website Terminologies5. Posts, Pages, and Your School Timetable6. Creating your First Post7. Comments, Categories, and Tags8. Creating a Page9. Themes - Your Personal Designer10. Customizing Your Theme11. Menus - The Map of Your Website12. Being Widgety with WordPress13. Going for a Paid Plan - Is It Required?14. Introducing the Plugins15. Rank Your Website. SEO with Plugin16. Adding Animation and Interaction to Your Pages17. Few More Popular Plugins18. Launching Your Website and What to Do Next?
For anyone who wants to be operating at a high level with the Excel Solver quickly, this is the book for you. Step-By-Step Optimization With Excel Solver is more than 200+ pages of simple yet thorough explanations on how to use the Excel Solver to solve today's most widely known optimization problems. Loaded with screen shots that are coupled with easy-to-follow instructions, this book will simplify many difficult optimization problems and make you a master of the Excel Solver almost immediately. Here are just some of the Solver optimization problems that are solved completely with simple-to-understand instructions and screen shots in this book: ¿ The famous "Traveling Salesman" problem using Solver's Alldifferent constraint and the Solver's Evolutionary method to find the shortest path to reach all customers. This also provides an advanced use of the Excel INDEX function. ¿ The well-known "Knapsack Problem" which shows how optimize the use of limited space while satisfying numerous other criteria. ¿ How to perform nonlinear regression and curve-fitting on the Solver using the Solver's GRG Nonlinear solving method. ¿ How to solve the "Cutting Stock Problem" faced by many manufacturing companies who are trying to determine the optimal way to cut sheets of material to minimize waste while satisfying customer orders. ¿ Portfolio optimization to maximize return or minimize risk. ¿ Venture capital investment selection using the Solver's Binary constraint to maximize Net Present Value of selected cash flows at year 0. Clever use of the If-Then-Else statements makes this a simple problem. ¿ How use Solver to minimize the total cost of purchasing and shipping goods from multiple suppliers to multiple locations. ¿ How to optimize the selection of different production machine to minimize cost while fulfilling an order. ¿ How to optimally allocate a marketing budget to generate the greatest reach and frequency or number of inbound leads at the lowest cost. Step-By-Step Optimization With Excel Solver has complete instructions and numerous tips on every aspect of operating the Excel Solver. You'll fully understand the reports and know exactly how to tweek all of the Solver's settings for total custom use. The book also provides lots of inside advice and guidance on setting up the model in Excel so that it will be as simple and intuitive as possible to work with. All of the optimization problems in this book are solved step-by-step using a 6-step process that works every time. In addition to detailed screen shots and easy-to-follow explanations on how to solve every optimization problem in the book, a link is provided to download an Excel workbook that has all problems completed exactly as they are in this book. Step-By-Step Optimization With Excel Solver is exactly the book you need if you want to be optimizing at an advanced level with the Excel Solver quickly.
Do you want to manage complex projects easily and effectively? Are you planning to adopt Agile and you would like to know more about it?This book will be useful to the beginners who want a better understanding of what Agile & Scrum is all about.The methods and techniques are described in a simple & easy way to understand and explains every aspect of the scrum process where a fresher can implement the process end to end successfully.Here's what you get:• Introduction to Agile Project Management.• The Basic Principles of Scrum Framework.• Getting started with your first Sprint.• Entire Scrum lifecycle and its execution.• Various Scrum Events and how to conduct them.• Different roles in scrum and how to be successful.• Steps to execute the whole Sprint lifecycle.• How to set up a self-organised team?• How to do estimation with Story points?• What is User Story and its Lifecycle?• How to implement Scrum to a new team?• Various Agile testing methods.• Common Scrum Mistakes.…….. and many more.
Explore the latest features of Dynamics 365 and Power Platform's out-of-the-box tools to build custom business solutions for your organizationKey FeaturesDiscover impressive Dynamics 365 features to transform your business and increase productivityLeverage the platform's extensibility to meet your organizational needs Understand how Power Platform powers Dynamics 365 and enhances its integration capabilities¿Book DescriptionMicrosoft Dynamics 365 provides a vast array of tools and applications to meet various Customer Engagement requirements. This Customer Relationship Management (CRM) guide covers the latest advancements in Dynamics 365 and Power Platform that help organizations adapt to changing market conditions for agility and resilience.With this book, you'll explore the core platform functionality of Dynamics 365 and explore its wide range of components for transforming your business with new services and capabilities. You'll learn the basics of configuration and customization to enhance the functionality of Microsoft Dynamics 365 CRM and create solutions and custom applications by leveraging features such as apps, portals, automation, and business intelligence. As you advance, you'll understand how Power Platform drives Dynamics 365 and how various integration capabilities add value by providing a comprehensive view of data aggregated across different systems and data sources. Finally, you'll delve into core administration concepts that will help you to manage extensions added to the platform.By the end of this book, you'll have learned how to tailor Microsoft Dynamics 365 to fit your organization's requirements and tweak the platform to meet your business needs.What you will learnGet to grips with Power Platform for building and enhancing Dynamics 365 appsIntegrate Dynamics 365 CRM with Microsoft 365, Azure, and other platformsDiscover how you can customize existing entities and create new onesExplore various security features and grant users access to CRM data and functionsFind out which CRM attributes are used to automate operations with programmingUse internal and external social data to help users to make informed decisionsWho this book is for¿¿This book is for customers and project stakeholders, new functional consultants, business administration users, and project managers looking to get up and running with the latest features of Dynamics 365 and Power Platform. This guide will help non-developers become acquainted with a no-code approach to customization and configuration. A basic understanding of relational data and customer management concepts will help you get the most out of this book.
This book constitutes the refereed conference proceedings of the 13th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2014, held in Sanya, China, in November 2014. The 32 revised full papers presented were carefully reviewed and selected from 42 submissions. They are organized in the following topical sections: digital services, digital society, and digital business.
This book constitutes the refereed proceedings of the 10th International Workshop on Security and Trust Management, STM 2014, held in Wroclaw, Poland, in September 2014, in conjunction with the 19th European Symposium Research in Computer Security, ESORICS 2014. The 11 revised full papers were carefully reviewed and selected from 29 submissions and cover topics as access control, data protection, digital rights, security and trust policies, security and trust in social networks.
This book constitutes the refereed proceedings of the International Symposium on Security in Computing and Communications, SSCC 2014, held in Delhi, India, in September 2013. The 36 revised full papers presented together with 12 work-in-progress papers were carefully reviewed and selected from 132 submissions. The papers are organized in topical sections on security and privacy in networked systems; authentication and access control systems; encryption and cryptography; system and network security; work-in-progress.
This book constitutes the refereed proceedings of the 11th IFIP TC 9 International Conference on Human Choice and Computers, HCC11 2014, held in Turku, Finland, in July/August 2014. The 29 revised full papers presented were carefully reviewed and selected from numerous submissions. The papers are based on both academic research and the professional experience of information technologists working in the field. They have been organized in the following topical sections: society, social responsibility, ethics and ICT; the history of computing and its meaning for the future; peace, war, cyber-security and ICT; and health, care, well-being and ICT.
This book constitutes the refereed proceedings of the Third International Conference on Principles of Security and Trust, POST 2014, held as part of the European Joint Conferences on Theory and Practice of Software, ETAPS 2014, Grenoble, France, in April 2014. The 15 papers presented in this volume were carefully reviewed and selected from 55 submissions. They are organized in topical sections named: analysis of cryptographic protocols; quantitative aspects of information flow; information flow control in programming languages; cryptography in implementations and policies and attacks.
This book constitutes the proceedings of the 6th International Symposium on Algorithmic Game Theory, SAGT 2013, held in Aachen, Germany, in October 2013. The 25 papers presented in this volume were carefully reviewed and selected from 65 submissions. They cover various important aspects of algorithmic game theory, such as solution concepts in game theory, efficiency of equilibria and the price of anarchy, computational aspects of equilibria and game theoretical measures, repeated games and convergence of dynamics, evolution and learning in games, coordination and collective action, network games and graph-theoretic aspects of social networks, voting and social choice, as well as algorithmic mechanism design.
This book contains a selection of thoroughly refereed and revised papers from the Fourth International ICST Conference on Digital Forensics and Cyber Crime, ICDF2C 2012, held in October 2012 in Lafayette, Indiana, USA. The 20 papers in this volume are grouped in the following topical sections: cloud investigation; malware; behavioral; law; mobile device forensics; and cybercrime investigations.
This book constitutes the proceedings of the 6th International Conference on Information Theoretic Security, ICITS 2012, held in Montreal, Canada, in August 2012. The 11 full papers presented in this volume were carefully reviewed and selected from 46 submissions. In addition 11 papers were selected for the workshop track, abstracts of 7 of these contributions are also included in this book. Topics of interest are: physical layer security; multiparty computations; codes, lattices and cryptography; authentication codes; randomness extraction; cryptography from noisy channels; wiretap channels; bounded-storage models; information-theoretic reductions; quantum cryptography; quantum information theory; nonlocality and nonsignaling; key and message rates; secret sharing; physical models and assumptions; network coding security; adversarial channel models; information-theoretic tools in computational settings; implementation challenges; and biometric security.
This book constitutes the refereed proceedings of the Fourth International Symposium on Algorithmic Game Theory, SAGT 2011, held in Amalfi, Italy, in October 2011. The 26 revised full papers presented together with 2 invited lectures were carefully reviewed and selected from 65 submissions. The papers are organized in topical sections on auctions and advertising, quality of solutions, externalities, mechanism design, complexity, network games, pricing, as well as routing games.