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Cracking the CSAT Code @ Call Centers - Dipankar Das - Bog

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CRACKING THE CSAT CODE offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with concern for the needs of the customer.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9788184876154
  • Indbinding:
  • Hardback
  • Sideantal:
  • 172
  • Udgivet:
  • 31. juli 2018
  • Størrelse:
  • 239x165x18 mm.
  • Vægt:
  • 410 g.
  • Ukendt - mangler pt..

Normalpris

  • BLACK NOVEMBER

Medlemspris

Prøv i 30 dage for 45 kr.
Herefter fra 79 kr./md. Ingen binding.

Beskrivelse af Cracking the CSAT Code @ Call Centers

CRACKING THE CSAT CODE offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with concern for the needs of the customer.

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