Bøger af Ashish Singh

Analysis and design of buildings for static forces is a routine affair these days because of availability of affordable computers and specialized programs which can be used for the analysis. On the other hand, dynamic analysis is a time-consuming process and requires additional input related to mass of the structure. Reinforced Concrete (RC) frame buildings are most common type of constructions in urban India, which are subjected to several types of forces during their lifetime, such as static forces due to dead and live loads and dynamic forces due to earthquake. Here the present study describes the effect of earthquake load which is one of the most important dynamic loads along with its consideration during the analysis of the structure. This is concerned with the analysis and determining the effects of seismic response of a structure.

With ever increasing competition it has become important for the companies to hold on to their customers. Today, the customers have wide range of option and they are easily available too. The nature of the customer is difficult to predict and hence it is of significant importance that the companies strive hard to maintain customer loyalty. Traditionally customer loyalty was expected out of the product and service offered by the company. But now the horizon of it has expanded. They had start working from within company to the outside world. In order to increase customer loyalty it is important that cross-functional efforts are established. It starts from developing relationship with the customers and then extracting information with the help of information technology and segregating them in order to provide customized product and service for the individuals. This research study primarily focuses on these key elements such as relationship management, use of information technology, customer loyalty programs, product and service quality, staff loyalty, and customer perceived value, which are needed to increase customer loyalty.