Bøger af Benjamin Schneider

Showing how to choose, develop, and administer effective staffing procedures, including conducting job analyses, measuring job performance, identifying predictors of performance that are valid and legally defensible, and using this information to make sound hiring decisions, this book explains how organizations can gain a competitive advantage.

"Employee engagement" has been a buzz word in the human resources community for several years, but there remains an urgent need for scientifically grounded advice for human resources consultants and practitioners as to how to measure and increase it.

The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.

Sponsored by the Society for Industrial and Organizational Psychology, a division of the American Psychological Association.