Bøger af Bill Price

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed. This simplicity for the customer is what Price and Jaffe call frictionless. The book defines a straightforward methodology, drawing on more than thirty practical examples from leading companies across four continents. The approach provides a radically different way for the whole business to focus on the customer experience. It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction. Lower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business—from start-ups to major multinational corporations—can remove friction. Being frictionless has become a strategic necessity, and now this strategy is available to any organization.

Account Security Basics An actionable guide to securing your online accounts, preventing identity theft, and ending cyber-fraud for good. More people are using the Internet today than EVER before! Every Single Day There Are millions of People Who Have Their Online Accounts Compromised, Have You Been One Of Them? If you haven't, or even if you have, let me show you EXACTLY how you can prevent ANY AND ALL security threats now and forever. With this Account Security Basics training guide, you can... - Secure all of your online accounts - Use a system to generate safe credentials - Learn to monitor all account activity - Keep every account 100% safe from attacks - Prevent all security threats to any account - Discover what to do in case of a disaster

Take a break from boring textbooks and rote memorization and learn German the fun way, with this second volume of German cryptograms! Perfect for German Language learners from beginner to intermediate!

Take a break from boring textbooks and rote memorization and learn German the fun way, with cryptograms and Word Match Puzzles! Perfect for German Language learners from beginner to intermediate!

To stop a murderer, Detective Oliver Johnson must dig deeper than ever before. With the help of his friend and arson expert Avery Cardona, they begin to uncover long forgotten secrets from Avery's past. Secrets that threaten to consume them all.

Do You Want To Feel Better, Look Better, And Get Healthier? Discover How To Live And Eat Like A Caveman To Become Healthier And Change Your Life... Are you looking to get into better shape? Maybe you want to lose weight for health reasons, or maybe you need to lose weight for medical reasons? If you're like many people, you've probably tried a little bit of everything... Maybe you've seen some results here and there, but they just don't seem to last... That's because... Modern Diets And Fitness Programs Just Don't Work... If you've followed the fitness and health industries over the past few years, they're always coming out with something new... Things like exercise machines, supplements, and low-fat diets are commonplace in the world of fitness... But, unfortunately, none of that ever seems to work. Researchers and nutritionists have made some miraculous discoveries recently that show that these high-tech methods for getting in shape, losing weight, and supposedly becoming healthier may be doing the opposite... That's right... Many of the diet plans and fitness programs out there may be doing more harm than good... In fact, some of them might actually be hurting your health and causing you to gain weight! Most of the health problems we face are due to our modern lifestyle... We were never meant to sit at desk for hours on end each day. We were meant to be much more active... The solution to better health and wellness is NOT adding more supplements or eating diet foods that don't provide us with the nutrients that we really need... To get healthier, you must get back to the "basics..." And when I say "basics," I mean getting back to what worked for humans thousands of years ago... Back to the age of the caveman. How Living Like A Caveman Can Change Your Health And Your Life... If you haven't heard of "primal living," you're about to discover just how powerful it can be to improving your health, losing weight, and getting healthier... You see, our ancestors didn't sit at desks all day... they didn't have any... They didn't eat processed foods. They didn't eat foods packed with sugar. They didn't need to worry about taking supplements... They weren't obese. They weren't dying of cancer and heart disease... That's because, they used their bodies as they were intended and the foods that they ate provided them with fuel to live... ...they weren't gorging themselves on worthless foods as a pastime... The good news is... It's very possible to adapt the "primal" way of life into your lifestyle and see major improvements in your weight, the way you feel, and your overall health very quickly. And the best part about living and eating like a caveman is you don't have to eat gross diet foods, starve yourself, or take supplements... you may not even look at going to the gym the same way you used to... ...heck, you may not even need to go to the gym. If you're tired of fad diets that just don't seem to work or give you lasting results, you should take a close look at "going primal." Because of all of the misinformation out there about primal living, I've put together the ultimate guide on embracing the primal lifestyle and getting massive results... as quickly as possible...

An opposite page translation, bilingual English - Spanish book, perfect for readers ages 7-9. It follows the adventures of two boys, Tyler and Carlos, as they learn important moral lessons. Perfect for families and English or Spanish learners.

Haunted by nightmares and confined to a mental hospital, diagnosed schizophrenic and pyromaniac Christine Price is fighting for her sanity. Without knowing how long she's been there or how she got there, she's fighting to remember not only her past, but also to recall who she truly is. Convinced that her nightmares are the key to figuring out her identity, she races against time as the head doctor and even some of the other patients seem to be in on the conspiracy. Time is running out, but Christine is learning things about herself that she may not be ready to uncover...

Music Auf Deutsch will teach you everything you need to know about music vocabulary in German. Not just the same old boring language lessons and vocabulary lists here. Talk like real Germans talk, not like a stuffy textbook. Learn how to: * Talk about your favorite songs, bands, and musical instruments. * Describe how music makes you feel and why it's important to you. * Talk with you friends about the music scene and the next chart toppers. * Talk about how to play your favorite musical instrument. * Talk about how good your favorite band is live in concert. * And so much more! The Tiny Topics in Language Series is designed for the language learner who is looking to talk about more than just buying train tickets and making hotel reservations. Learn in depth vocabulary about topics rarely covered in a textbook or a classroom.

Music em Portugues will teach you everything you need to know about music vocabulary in Portuguese. Not just the same old boring language lessons and vocabulary lists here. Talk like real Brazilians and Portuguese natives talk, not like a stuffy textbook. Learn how to: * Talk about your favorite songs, bands, and musical instruments. * Describe how music makes you feel and why it's important to you. * Talk with you friends about the music scene and the next chart toppers. * Talk about how to play your favorite musical instrument. * Talk about how good your favorite band is live in concert. * And so much more! The Tiny Topics in Language Series is designed for the language learner who is looking to talk about more than just buying train tickets and making hotel reservations. Learn in depth vocabulary about topics rarely covered in a textbook or a classroom.

You're About To Discover A Complete Training Guide For Calming Your Mind, Improving Your Mindset And Feeling Better Without Medication... Do you ever find yourself stressed, anxious, or just mentally exhausted? Unfortunately, when you're stressed out and you're not mentally calm it can even affect your physical health and overall well-being. When most people are tired, stressed, or have anxiety, they often go to visit their doctor. . . ...of course, this often leads down a path of medication and other treatments that may provide some temporary relief, but don't actually give you a permanent solution... Not to mention, some people are looking for a more natural solution... The Good New Is, You Don't Need Medication To Calm Your Mind... If you've followed the fitness and health industries over the past few years, they're always coming out with something new... That's right... TAlthough many people may look at medication as a "quick fix" for stress and anxiety, there is a better way... One of the most effective and NATURAL ways to calm is your mind is through meditation. Meditation doesn't cost you any money, can be done almost anywhere, and it's been scientifically proven to have positive effects on both your mind and your body... Although meditation is a natural solution that everyone should embrace for calming the mind and improving overall well-being in our busy and hectic world... There Are Some Misconceptions About Meditation... Many people think that meditation is about "achieving enlightenment" or that it's used to recreate the effects of hallucinogenic drugs... ...and many think meditation is a practice related to various religions... Although it can be all of those things, meditation is all about practicing control over your thoughts. At the core, meditation is an ancient practice used by billions of people around the world that's used to focus your thoughts and clear your mind... In our busy world, it's often hard to control our thoughts... Reacting to our environments is often the case, and when you're reacting, you don't have control... When you discover how to successfully practice the ancient art of meditation, you can take back control in your day-to-day life and calm your mind... I've been using meditation for years to improve my overall calm and general well-being, and I want you to be able to do the same things... It's not hard, as long as you learn from someone that knows what they're doing... That's why I've put together the ultimate guide to calming your mind with the power of meditation...

Perfect for anyone learning English or Spanish. This classic fairy tale is brought to life in this special bilingual edition of Sleeping Beauty. With English on one page and Spanish on the opposite page, it's perfect for families and individual learners of all ages.

At last, a book about time management and goal setting specifically applied to foreign language learning! Whether you are just thinking about learning your first foreign language or your twenty first, there is something in here for you. Learn more efficiently and find time that you never even knew you had.

The biggest social media platform is none other than Facebook. Each day there's 1.09 billion active users on Facebook. As a business, you should be "hanging out" where your crowd is. With almost everyone on Facebook, it only makes sense to be in front of where your audience is. However, you can just post anything. You need to post engaging, valuable content. How do you do that? By using Facebook's "Live" feature! Why Should You Use Facebook Live? As a digital marketer, it's your job to stay one step ahead and to be on the forefront of emerging technologies. Every new type of content or piece of hardware creates new opportunities to find an audience and engage with them in a way that's fresh, exciting and impactful. Each time a new form of media comes along and creates a new 'paradigm shift', new 'stars' are born. And right now, the latest and most exciting platform of this nature is live video. Live video lets you engage with your audience like never before and communicate with them directly - even responding to comments. This is the closest you can come to visiting your audience in person and the impact this can have is gigantic. Now Facebook is getting involved with Facebook Live - and most likely it's this platform that is going to ensure the format really takes off. Even Mark Zuckerberg is Obsessed With Live Video! Mark Zuckerberg has already stated that he is 'obsessed' with live video and is putting all his energy behind making it a success. Facebook's algorithm even favors live content to the extent that it is much more likely to be found than regular photos or videos. This is your opportunity. A new demand for live content is springing up and right now there is not the supply to meet it. If you can get in there and make a splash, then you can gain access to a huge new audience and build a relationship with them in a much more intimate and engaged manner. And when live video becomes widespread throughout the world, you'll already have a foothold in the market! So how can you get started with Facebook Live? I've written a guide on this exact subject so you can finally reap the benefits. Allow me to introduce you to... Facebook Live Authority How To Use Facebook Live To Engage With Your Audience, Build Your Brand And Sell More of Your Products!

Why Spend Thousands of Your Hard-Earned Dollars on Copywriting, When You Can Easily Learn to Do It Yourself? On the Internet copy is still king. There is just no way around it, if you want to build traffic, improve your search engine rankings and increase your sales you need great sales copy. Unfortunately, with Internet copywriters you usually get what you pay for ... which means most marketers face a difficult decision. You can pay a fortune for great copywriting that produces results, a.k.a. profits ... unfortunately most of those profits will have to be given back to pay the copywriter. Or you can use inexpensive copywriters who simply lack the skills to generate the profits you need to truly succeed online and begin to live the wealthy lifestyle you've always dreamed about living. It's your basic no-win situation ... and it alone has crushed the dreams of many, many hard-working Internet marketers. But What If I Told You That There is a Way to Get the Great Sales Copy You Need to Make a Killing Online ... Without Spending All Your Profits? What if I told you that there was a way for you to write the great copy you so desperately need ... yourself? That's right, even if you flunked high school English class ... even if you currently have trouble stringing together two coherent sentences ... you can learn to write great sales copy! All you have to do is learn what the pros do and copy it ... all you have to do is learn a few simple secrets that the pros use to turn average copy into sales-generating super copy ... all you have to do is read my new book, "The Secrets to Killer Copywriting."

What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips and can influence the purchase decisions and behaviors of millions of others.