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This guide covers how to get started with using Amazon Connect to make and receive calls, generate helpful metrics and reporting, manage user permissions and security profiles, create contact flows, and scale your contact center to match your business requirements.

AWS Directory Service provides multiple ways to use Amazon Cloud Directory and Microsoft Active Directory (AD) with other AWS services. Directories store information about users, groups, and devices, and administrators use them to manage access to information and resources. AWS Directory Service provides multiple directory choices for customers who want to use existing Microsoft AD or Lightweight Directory Access Protocol (LDAP)- aware applications in the cloud. It also offers those same choices to developers who need a directory to manage users, groups, devices, and access.

Amazon S3 provides virtually limitless storage on the internet. This guide explains how you can manage buckets, objects, and folders in Amazon S3 by using the AWS Management Console, a browser-based graphical user interface for interacting with AWS services.

AWS Greengrass is software that extends AWS cloud capabilities to local devices, making it possible for them to collect and analyze data closer to the source of information, while also securely communicating with each other on local networks. More specifically, developers who use AWS Greengrass can author serverless code (AWS Lambda functions) in the cloud and conveniently deploy it to devices for local execution of applications.

AWS Snowball is a service that accelerates transferring large amounts of data into and out of AWS using physical storage appliances, bypassing the internet. AWS Snowball Edge is a 100 TB data transfer device with on-board storage and compute power for select AWS capabilities. In addition to transferring data to AWS, Snowball Edge can undertake local processing and edge-computing workloads.

Amazon Transcribe uses advanced machine learning technologies to recognize speech in audio files and transcribe them into text. You can use Amazon Transcribe to convert English and Spanish audio to text and to create applications that incorporate the content of audio files. For example, you can transcribe the audio track from a video recording to create closed captioning for the video.

AWS DeepLens is a wireless video camera and API. It shows you how to use the latest Artificial Intelligence (AI) tools and technology to develop computer vision applications. Through examples and tutorials, AWS DeepLens gives you hands-on experience using a physical camera to run real-time computer vision models.

AWS Snowball is a service that accelerates transferring large amounts of data into and out of AWS using physical storage appliances, bypassing the Internet. Each AWS Snowball appliance type can transport data at faster-than internet speeds. This transport is done by shipping the data in the appliances through a regional carrier. The appliances are rugged shipping containers, complete with E Ink shipping labels.With a Snowball, you can transfer hundreds of terabytes or petabytes of data between your on-premises data centers and Amazon Simple Storage Service (Amazon S3). AWS Snowball uses Snowball appliances and provides powerful interfaces that you can use to create jobs, transfer data, and track the status of your jobs through to completion. By shipping your data in Snowballs, you can transfer large amounts of data at a significantly faster rate than if you were transferring that data over the Internet, saving you time and money.

AWS CodeDeploy is a deployment service that automates application deployments to Amazon EC2 instances, on-premises instances, or serverless Lambda functions. You can deploy a nearly unlimited variety of application content, such as code, serverless AWS Lambda functions, web and configuration files, executables, packages, scripts, multimedia files, and so on. AWS CodeDeploy can deploy application content that runs on a server and is stored in Amazon S3 buckets, GitHub repositories, or Bitbucket repositories. AWS CodeDeploy can also deploy a serverless Lambda function. You do not need to make changes to your existing code before you can use AWS CodeDeploy.

Amazon CloudWatch monitors your Amazon Web Services (AWS) resources and the applications you run on AWS in real time. You can use CloudWatch to collect and track metrics, which are variables you can measure for your resources and applications. CloudWatch alarms send notifications or automatically make changes to the resources you are monitoring based on rules that you define. For example, you can monitor the CPU usage and disk reads and writes of your Amazon EC2 instances and then use this data to determine whether you should launch additional instances to handle increased load. You can also use this data to stop under-used instances to save money. In addition to monitoring the built-in metrics that come with AWS, you can monitor your own custom metrics. With CloudWatch, you gain system-wide visibility into resource utilization, application performance, and operational health.

Amazon Comprehend uses natural language processing (NLP) to extract insights about the content of documents. Amazon Comprehend processes any text file in UTF-8 format. It develops insights by recognizing the entities, key phrases, language, sentiments, and other common elements in a document. Use Amazon Comprehend to create new products based on understanding the structure of documents. For example, using Amazon Comprehend you can search social networking feeds for mentions of products or scan an entire document repository for key phrases.

Amazon Glacier is an extremely low-cost storage service that provides durable storage with security features for data archiving and backup. With Amazon Glacier, customers can store their data cost effectively for months, years, or even decades. Amazon Glacier enables customers to offload the administrative burdens of operating and scaling storage to AWS, so they don't have to worry about capacity planning, hardware provisioning, data replication, hardware failure detection and recovery, or time-consuming hardware migrations.

Amazon Elasticsearch Service (Amazon ES) is a managed service that makes it easy to deploy, operate, and scale Elasticsearch clusters in the AWS Cloud. Elasticsearch is a popular open-source search and analytics engine for use cases such as log analytics, real-time application monitoring, and clickstream analytics. With Amazon ES, you get direct access to the Elasticsearch APIs so that existing code and applications work seamlessly with the service.Amazon ES provisions all the resources for your Elasticsearch cluster and launches the cluster. It also automatically detects and replaces failed Elasticsearch nodes, reducing the overhead associated with self-managed infrastructures. You can scale your cluster with a single API call or a few clicks in the console.

Welcome to the AWS Certificate Manager (ACM) service. ACM handles the complexity of creating and managing public SSL/TLS certificates for your AWS based websites and applications. You can use public certificates provided by ACM (ACM certificates) or certificates that you import into ACM. ACM certificates can secure multiple domain names and multiple names within a domain. You can also use ACM to create wildcard SSL certificates that can protect an unlimited number of subdomains. ACM is tightly linked with AWS Certificate Manager Private Certificate Authority. You can use ACM PCA to create a private certificate authority (CA) and then use ACM to issue private certificates. These are SSL/TLS X.509 certificates that identify users, computers, applications, services, servers, and other devices internally. Private certificates cannot be publicly trusted. For more information about ACM PCA, see the AWS Certificate Manager Private Certificate Authority User Guide. Private certificates issued by using ACM are much like public ACM certificates. They have similar benefits and restrictions. The benefits include managing the private keys associated with the certificate, renewing certificates, and enabling you to use the console to deploy your private certificate with integrated services. For more information about the restrictions associated with using ACM, see Request a Private Certificate. You can also use ACM to export a private certificate and encrypted private key to use anywhere. For more information, see Export a Private Certificate. For information about the benefits of using ACM PCA as a standalone service to issue private certificates, see the introduction in the ACM PCA User Guide.

Comprehensive Guide on AWS Billing and Cost Management. AWS Billing and Cost Management is the service that you use to pay your AWS bill, monitor your usage, and budget your costs. The service automatically charges the credit card you provided when you signed up for a new account with AWS. Charges appear on your credit card bill monthly. You can view or update credit card information, and designate a different credit card for AWS to charge, on the https://console.aws.amazon.com/billing/home?#/ paymentmethods page in the Billing and Cost Management console. For more information about accessing the console, see Opening the Billing and Cost Management Console and Dashboard.

AWS WAF is a web application firewall that lets you monitor the HTTP and HTTPS requests that are forwarded to Amazon CloudFront or an Application Load Balancer. AWS WAF also lets you control access to your content. Based on conditions that you specify, such as the IP addresses that requests originate from or the values of query strings, CloudFront or an Application Load Balancer responds to requests either with the requested content or with an HTTP 403 status code (Forbidden). You also can configure CloudFront to return a custom error page when a request is blocked.

AWS CodeBuild is a fully managed build service in the cloud. AWS CodeBuild compiles your source code, runs unit tests, and produces artifacts that are ready to deploy. AWS CodeBuild eliminates the need to provision, manage, and scale your own build servers. It provides prepackaged build environments for the most popular programming languages and build tools such as Apache Maven, Gradle, and more. You can also customize build environments in AWS CodeBuild to use your own build tools. AWS CodeBuild scales automatically to meet peak build requests.

Amazon Kinesis Video Streams is a fully managed AWS service that you can use to stream live video from devices to the AWS Cloud, or build applications for real-time video processing or batch-oriented video analytics.Kinesis Video Streams isn't just storage for video data. You can use it to watch your video streams in real time as they are received in the cloud. You can either monitor your live streams in the AWS Management Console, or develop your own monitoring application that uses the Kinesis Video Streams API library to display live video.You can use Kinesis Video Streams to capture massive amounts of live video data from millions of sources, including smartphones, security cameras, webcams, cameras embedded in cars, drones, and other sources. You can also send non-video time-serialized data such as audio data, thermal imagery, depth data, RADAR data, and more. As live video streams from these sources into a Kinesis video stream, you can build applications that can access the data, frame-by-frame, in real time for low-latency processing. Kinesis Video Streams is source-agnostic; you can stream video from a computer's webcam using the GStreamer library, or from a camera on your network using RTSP.

Amazon WorkMail is a managed email and calendaring service with strong security controls and support for existing desktop and mobile email clients. You can access their email, contacts, and calendars wherever you use Microsoft Outlook, your browser, or your iOS and Android mobile devices. You can integrate Amazon WorkMail with your existing corporate directory and control both the keys that encrypt your data and the location where your data is stored.

AWS Direct Connect links your internal network to an AWS Direct Connect location over a standard 1-gigabit or 10-gigabit Ethernet fiber-optic cable. One end of the cable is connected to your router, the other to an AWS Direct Connect router. With this connection in place, you can create virtual interfaces directly to public AWS services (for example, to Amazon S3) or to Amazon VPC, bypassing Internet service providers in your network path. An AWS Direct Connect location provides access to AWS in the region with which it is associated, and you can use a single connection in a public region or AWS GovCloud (US) to access public AWS services in all other public regions.

The Amazon DynamoDB Encryption Client is a software library that helps you to protect your table data before you send it to Amazon DynamoDB. Encrypting your sensitive data in transit and at rest helps ensure that your plaintext data isn't available to any third party, including AWS.This developer guide provides a conceptual overview of the DynamoDB Encryption Client, including an introduction to its architecture, details about how it protects DynamoDB table data and how it differs from DynamoDB server-side encryption, guidance on selecting critical components for your application, and examples in each programming language to help you get started.

AWS Lambda is a compute service that lets you run code without provisioning or managing servers. AWS Lambda executes your code only when needed and scales automatically, from a few requests per day to thousands per second. You pay only for the compute time you consume - there is no charge when your code is not running. With AWS Lambda, you can run code for virtually any type of application or backend service - all with zero administration. AWS Lambda runs your code on a high-availability compute infrastructure and performs all of the administration of the compute resources, including server and operating system maintenance, capacity provisioning and automatic scaling, code monitoring and logging. All you need to do is supply your code in one of the languages that AWS Lambda supports (currently Node.js, Java, C#, Go and Python).

Amazon DynamoDB is a fully managed NoSQL database service that provides fast and predictable performance with seamless scalability. DynamoDB lets you offload the administrative burdens of operating and scaling a distributed database, so that you don't have to worry about hardware provisioning, setup and configuration, replication, software patching, or cluster scaling.

AWS Systems Manager is a collection of capabilities for configuring and managing your Amazon EC2 instances, on-premises servers and virtual machines, and other AWS resources at scale. Systems Manager includes a unified interface that allows you to easily centralize operational data and automate tasks across your AWS resources. Systems Manager shortens the time to detect and resolve operational problems in your infrastructure. Systems Manager gives you a complete view of your infrastructure performance and configuration, simplifies resource and application management, and makes it easy to operate and manage your infrastructure at scale.

An Amazon EMR release is a set of open-source applications from the big-data ecosystem. Each release comprises different big-data applications, components, and features that you select to have Amazon EMR install and configure when you create a cluster. Applications are packaged using a system based on Apache BigTop, which is an open-source project associated with the Hadoop ecosystem. This guide provides information for applications included in Amazon EMR releases.

Amazon SES is an email platform that provides an easy, cost-effective way for you to send and receive email using your own email addresses and domains.For example, you can send marketing emails such as special offers, transactional emails such as order confirmations, and other types of correspondence such as newsletters. When you use Amazon SES to receive mail, you can develop software solutions such as email autoresponders, email unsubscribe systems, and applications that generate customer support tickets from incoming emails.

Amazon Elastic Compute Cloud (Amazon EC2) provides scalable computing capacity in the Amazon Web Services (AWS) cloud. Using Amazon EC2 eliminates your need to invest in hardware up front, so you can develop and deploy applications faster. You can use Amazon EC2 to launch as many or as few virtual servers as you need, configure security and networking, and manage storage. Amazon EC2 enables you to scale up or down to handle changes in requirements or spikes in popularity, reducing your need to forecast traffic.This is a comprehensive guide to use Linux instances with EC2.

Amazon Relational Database Service (Amazon RDS) is a web service that makes it easier to set up, operate, and scale a relational database in the cloud. It provides cost-efficient, resizable capacity for an industry-standard relational database and manages common database administration tasks.

AWS Identity and Access Management (IAM) is a web service that helps you securely control access to AWS resources. You use IAM to control who is authenticated (signed in) and authorized (has permissions) to use resources.When you first create an AWS account, you begin with a single sign-in identity that has complete access to all AWS services and resources in the account. This identity is called the AWS account root user and is accessed by signing in with the email address and password that you used to create the account. We strongly recommend that you do not use the root user for your everyday tasks, even the administrative ones. Instead, adhere to the best practice of using the root user only to create your first IAM user. Then securely lock away the root user credentials and use them to perform only a few account and service management tasks.

AWS Batch enables you to run batch computing workloads on the AWS Cloud. Batch computing is a common way for developers, scientists, and engineers to access large amounts of compute resources, and AWS Batch removes the undifferentiated heavy lifting of configuring and managing the required infrastructure. AWS Batch is similar to traditional batch computing software. This service can efficiently provision resources in response to jobs submitted in order to eliminate capacity constraints, reduce compute costs, and deliver results quickly. As a fully managed service, AWS Batch enables developers, scientists, and engineers to run batch computing workloads of any scale. AWS Batch automatically provisions compute resources and optimizes the workload distribution based on the quantity and scale of the workloads. With AWS Batch, there is no need to install or manage batch computing software, which allows you to focus on analyzing results and solving problems. AWS Batch reduces operational complexities, saves time, and reduces costs, which makes it easy for developers, scientists, and engineers to run their batch jobs in the AWS Cloud.