Bøger af F. Dupuy

Using 18 new cases this book shows that in the past companies did not manage labour or customers as long as they did not need to. Tougher competition has forced them to recover control using more processes and reporting systems. But the result has been the opposite: the more they rule, the more they lose control.

With a strong pedagogical format, new case studies and a helpful glossary, this is an invaluable guide both for managers having to deal with change implementation and for students and researchers of change management.

Following on from his previous book, The Customer's Victory , Francois Dupuy here outlines how to manage a change process. Using practical examples from new case studies and discussion of current theories of organisational change this book explains how true organisational change can be effected in both private businesses and public organisations.

Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment.

With a strong pedagogical format, new case studies and a helpful glossary, this is an invaluable guide both for managers having to deal with change implementation and for students and researchers of change management.