Bøger af Joe Zhu

The author is one of the prominent researchers in the field of Data Envelopment Analysis (DEA), a powerful data analysis tool that can be used in performance evaluation and benchmarking.

This volume addresses advanced DEA methodology and techniques developed for modeling unique new performance evaluation issues. Many numerical examples, real management cases and verbal descriptions make it very valuable for researchers and practitioners.

Performance evaluation and benchmarking are a widely used method to identify and adopt best practices as a means to improve performance and increase productivity, and are particularly valuable when no objective or engineered standard is available to define efficient and effective performance.

The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.