Bøger af Karl Albrecht

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This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it.This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.

This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it.This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.

One of Karl Albrecht's most highly praised books is Your Strategic Radar: Tracking the Forces that Are Shaping Your Business. This book is the author's re-release edition, containing all of the material from the original version, published by AMA under the title Corporate Radar. It is also the topic of a keynote speech and seminar he presents at various management conferences, and also the focus of much of his consulting work with organizations that seek to base their strategic direction on a clear understanding of the business environment. Prof. Warren Bennis of USC (author of On Becoming a Leader) says: "...Albrecht's most important book. He puts his finger on the main reason organizations go south into oblivion: failing to understand the cartography of inflection points that, if unnoticed, will derail the best of companies - and the best of executives. Must reading for any organization that wants to be in the phone book after [the new millennium]."

Easy games and puzzles to develop your logic muscles.

This is a powerful book about strategic vision: what it is, why it's critically important, how to create it, and how to implement it. Using the metaphor of a train to focus the attention of business leaders on knowing where they and their organizations are going, Karl Albrecht brings together the best of strategic thinking models and methods. A Fortune Book Club selection, and chosen by the American Management Association for worldwide distribution to its more than 60,000 members, this book is the bible for strategic customer focus. Karl Albrecht's seven-step model of strategy formulation has become the method of choice for many executives who want to shape the future of their enterprises. He integrates the two critical success concepts of customer focus and strategic vision, and provides a step-by-step process for aligning strategy, people, and systems around the core concept of customer value. Ken Blanchard, author of The One Minute Manager says, "Karl Albrecht's comprehensive book explores future trends in the business world and what successful companies will need to concentrate on to survive and prosper. It will encourage many executives to think and rethink their company's future direction." Provide a copy of The Northbound Train to each of your executives, managers, and team leaders.

Foreword by Goran Carstedt, CEO of Volvo Sales, Sweden In this thought-provoking book Karl Albrecht introduces the revolutionizing concept of internal service. According to Karl, "If you're not serving the customer, your job is to serve somebody who is." He outlines a practical plan for turning all internal support departments into miniature service businesses. He shows middle managers and support employees how to identify and understand their customers, develop their service missions, improve their service practices, get valuable feedback from their internal customers, and negotiate reciprocal added-value relationships between departments. Goran Carstedt, head of Volvo Sales in Sweden, says, "In this book Karl Albrecht once again demonstrates his deep understanding for what it takes to make service excellence happen. The unique lesson is: 'If you ever hope to get things right on the outside, you must first get things right on the inside.'" Provide a copy of Service Within to every one of your managers.

Ours is a fast paced world. The need to help ourselves and other professional people manage stress has never been greater. This book pioneered the wave of business interest in stress management, based on Karl Albrecht's original work with stress management training. Use Stress and the Manager as your own personal guide to managing stress, and as a resource for your managers in training programs on personal effectiveness and stress management. It covers the basic definition of stress, how it effects the body, knowing when stress is harmful and when it is not, and how to manage your life, work, and activities to keep stress within your comfort zone. Also covers techniques for managing that can help others control their stress levels. Dr. Hans Selye, father of the medical theory of stress, says, "I would not hesitate to support this book and will give it a place of prominence in the library of our International Institute of Stress, for all those concerned with management." Provide a copy of Stress and the Manager to every one of your managers and team leaders.

In this practical, down-to-earth guide for managers at all levels, Karl Albrecht re-defines the quality and service issues by fusing them into one all-powerful concept: Customer Value. He shows you how to implement the key practices of the outstanding customer-focused companies. This is a valuable book for all managers and one that resonates with the current business environment. His pioneering concept of customer value modeling shows you how to build a strategic focus based on customer value, and how to deploy the concept all through the organization. Using his Total Quality Service (TQS) model as a framework, he guides you through the transformation process, showing you how to avoid the 'fizzle factors' and actually deliver a superior customer value package. Jan Carlzon, CEO of Scandinavian Airlines, says, "Makes a convincing case for basing efforts to improve quality on added value to the customer. Thought-provoking." Provide a copy of The Only Thing That Matters to each of your executives, managers, and team leaders.

Drawing on his 30 years of experience as an organizational consultant, Karl Albrecht delivers a whack on the head to today's leaders: we've got to make our organizations smarter. He coined Albrecht's Law to express the problem: "Intelligent people, when assembled into an organization, will tend toward collective stupidity." Using a wide variety of personal experiences, success and failure stories, and real cases, he lays out a manifesto for escaping from collective stupidity and achieving collective intelligence - in short, organizational intelligence, or "OI". While some might argue that OI is an oxymoron, or contradiction in terms, Karl Albrecht argues that it can - and must - be achieved if our business enterprises are to move to the next level of performance of which they are capable. He defines and explains seven key dimensions of OI, and devotes a full chapter to each one. Each chapter poses seven diagnostic questions that help you evaluate the OI status of your organization on that dimension. Put all 49 questions together and you have the complete Organizational Intelligence Profile, which you can also download in ready-to-use format (.pdf) from the KAI website. Prof. Warren Bennis of USC (author of On Becoming a Leader) says, "This is a book about how organizations can release and deploy human imagination. What can be more important?" Provide a copy of Minds at Work to each of your executives, managers, and team leaders.

From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

Frontmatter -- Inhalt -- Vorwort -- Einleitung -- Text, Übersetzung und Erklärung -- Textkritischer Anhang -- Verzeichnis der Abkürzungen und Umschriften

The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.

Albrecht introduces the six functional thinking abilities needed in order to become an adaptive, innovative thinker. It will help readers avoid logic pitfalls and learn to use creative problem solving strategies in business and private life.

Ours is a fast paced world. The need to help ourselves and other professional people manage stress has never been greater. This book pioneered the wave of business interest in stress management, based on Karl Albrecht's original work with stress management training. Use Stress and the Manager as your own personal guide to managing stress, and as a resource for your managers in training programs on personal effectiveness and stress management. It covers the basic definition of stress, how it effects the body, knowing when stress is harmful and when it is not, and how to manage your life, work, and activities to keep stress within your comfort zone. Also covers techniques for managing that can help others control their stress levels. Dr. Hans Selye, father of the medical theory of stress, says, ”I would not hesitate to support this book and will give it a place of prominence in the library of our International Institute of Stress, for all those concerned with management.” Provide a copy of Stress and the Manager to every one of your managers and team leaders.

Harvard professor and bestselling author Howard Gardner made the concept of Intelligence Quotient a part of our vocabulary. With Daniel Goleman's Emotional Intelligence, the idea entered the mainstream, becoming surprisingly popular???particularly in the business world.

In his book Social Intelligence, author, consultant, and executive adviser Karl Albrecht showed how dealing with people and social situations can determine success both at work and in life. Similarly, in this new book, Albrecht explains how the practical intelligence qualifies as one of the key life skills. .