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A practical, step by step guide to business growth for SMEs through mapping customer journeys. It includes advice on how to make and communicate changes to ensure rapid, sustainable, profitable, business growth. The author has spent 25 years helping businesses large and small improve their customer experience. His advice helped an SME double in size in a year, and a large corporate improve customer retention by 50%.
This is a book on politics, history and legal philosophy like no other. Featuring an introduction by the late Sir Walter Campbell AC QC, former Governor and Chief Justice of Queensland, it argues that the republican ideal of government ""...of the people, by the people, for the people"" has permanently parted company from the republican form of government. A monarchist, not a royalist, the author argues that the important aspects of the monarchy are not the sentimental or tabloid details, but the constitutional role that has evolved within parliamentary democracy over centuries, in Britain and the rest of the Commonwealth.
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