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Walking In Your Customers' Shoes - Nigel Greenwood - Bog

- The step by step guide for SMEs - why and how to map your customer journeys to deliver rapid, profitable, sustainable business growth

af Nigel Greenwood
Walking In Your Customers' Shoes af Nigel Greenwood
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A practical, step by step guide to business growth for SMEs through mapping customer journeys. It includes advice on how to make and communicate changes to ensure rapid, sustainable, profitable, business growth. The author has spent 25 years helping businesses large and small improve their customer experience. His advice helped an SME double in size in a year, and a large corporate improve customer retention by 50%.

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  • Sprog:
  • Engelsk
  • ISBN:
  • 9781533373991
  • Indbinding:
  • Paperback
  • Sideantal:
  • 92
  • Udgivet:
  • 26. Maj 2016
  • Størrelse:
  • 152x229x6 mm.
  • Vægt:
  • 181 g.
  • 8-11 hverdage.
  • 18. Oktober 2024
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Prøv i 30 dage for 45 kr.
Herefter fra 79 kr./md. Ingen binding.

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Beskrivelse af Walking In Your Customers' Shoes

A practical, step by step guide to business growth for SMEs through mapping customer journeys. It includes advice on how to make and communicate changes to ensure rapid, sustainable, profitable, business growth. The author has spent 25 years helping businesses large and small improve their customer experience. His advice helped an SME double in size in a year, and a large corporate improve customer retention by 50%.

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