Bøger af Paul Rutter

As pharmacists and nurses are asked to take on greater responsibilities and extend the scope of their practice, this new book will support you to triage and manage patients using a clinical decision-making approach. Unlike existing textbooks that cover symptoms management or provide a checklist format, Differential Diagnosis for Non-medical Prescribers, Nurses and Pharmacists provides case studies of common presentations with examples of associated clinical reasoning techniques to help you make a differential diagnosis. The book covers a broad range of symptoms and is ideal for exam revision as well as for practising health professionals who wish to improve their experience and exposure to common patient situations.Case studies contextualise knowledge into clinical casesEasily digestible information based on common symptoms seen in clinical practiceUses clinical reasoning techniques to provide examples of how to make a diagnosisProvides summaries of conditions that need to be considered in the diagnostic processAligned to content in the fifth edition of Community Pharmacy; Symptoms, Diagnosis and TreatmentAn enhanced eBook version is included with purchase. The eBook allows you to access all the text, figures and references, with the ability to search, customise your content, make notes and highlights, and have content read aloud

Repeat Business and Customer Loyalty are the difference between success and failure. With today's unprecedented ability to access information across the globe, consumers can read about others' experiences and give feedback of their own in an instant. Critical areas such as exceptional customer service, outstanding communication skills, the right attitude, and a reputation for consistency are the backbone of your business and the key factors in measuring your future success. What are your customers saying about you? Paul Rutter gives you essential tools that focus on providing service to keep your customers coming back again and again. If every single customer interaction is an opportunity to build a long-term relationship, how are you stacking up against your competition?

First edition published 2011 by Routledge.