Udvidet returret til d. 31. januar 2025

Bøger af Stephen J. Frenkel

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  • - Organization of Work in the Information Economy
    af Karen A. Shire, Marek Korczynski, Stephen J. Frenkel & mfl.
    557,95 - 1.797,95 kr.

    The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...

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