Name: On the Front Line
Price: 557.95 DKK
Availability: InStock
Author: Stephen J. Frenkel
ISBN: 9780801485671

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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...

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Sprog:
Engelsk

ISBN:
9780801485671

Forlag:
Cornell University Press

Indbinding:
Paperback

Sideantal:
320

Udgivet:
22. juni 1999

Størrelse:
155x235x19 mm.

Vægt:
500 g.

Leveringstid: 2-3 uger.
Forventet levering: 13. december 2024

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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...

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