Bøger af Steve Vargo

IT'S TIME TO TAKE CHARGE OF YOUR TEAM! Having performed over 3,000 consultations and coaching sessions with hundreds of optometry practices across the country, I've discovered one irrefutable truth. Your staff is your #1 asset, and a leader's ability to communicate, motivate and "lead" their team is critical to the sustained success of the organization. The idea behind writing this book was to use my consulting experience to give leaders and managers of eye care practices the tools and skills they need to successfully lead their teams. Staff management is easily the #1 challenge I hear from ODs and their managers, and it's been my observation that many leaders lack the leadership skills to get the best performance out of the employees they manage. In fact, poor leadership skills lead to most of the problems I hear pertaining to staff. In 90 percent of my consults involving staff issues, the problem can easily be traced back to one of five areas. This book, written in story format, takes you through these five areas of leadership. Being an effective leader is easier than you may imagine, once you know what it is that you need to be doing - and anyone can do this! In this book you will learn how to: -Clarify your vision and goals -Effectively communicate with your team -Empower your team -Identify your team's strengths and weaknesses -Develop your coaching skills -Hold people accountable -Become a great leader -And much, much more

If you want to improve patient outcomes, have more influence, and impact more lives as a healthcare professional, something has to change.We live in a time when many patients do not follow the advice of their doctors. People are resistant to change, even when that change would improve their health and quality of life. Doctors often respond by providing more facts and information, but "logic" often proves surprisingly ineffective in getting people to change. This book digs into the science of how to make connections, influence decisions, and get patients to buy into change. The ability to do this effectively not only improves clinical outcomes for patients but improves financial outcomes for your practice as well. How do we move patients from hearing what we say to acting on it? The answer to that question is found in the pages of this book. What to Expect: - Science-backed strategies you can learn and apply to your exam process to be more influential with patients.- Discover how to ask questions that get people to want MORE information.- Learn the main obstacles people have to change, and how to overcome those obstacles.- Get patients to go from hearing information (nothing changes) to acting on information.- Ultimately, get more patients to say Yes!