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Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations.
Provides a synthesis of the literature on forgiveness in relationships, with emphasis on the role of interpersonal communication. This book defines forgiveness as a communication process which allows partners to confront relational wrong doing, manage intense emotional responses, forgo legitimate claims to revenge, and repair the relationship.
A theory-driven, narrative-based examination of the most daunting communication situations students will face in their working lives
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