Bøger udgivet af Super Star Press

In "42 Rules for Planning AI in Your Contact Center," author Geoffrey Best takes you on a transformative journey to prepare your contact center for Artificial Intelligence (AI). As businesses worldwide undergo a paradigm shift towards cloud-based solutions, integrating AI is no longer a choice but a strategic necessity. Drawing upon his expertise in computer automation, telephony, and contact centers, Geoffrey provides a roadmap for executives, business leaders, and IT professionals to navigate the intricate landscape of planning and implementing AI in the contact center environment.The book begins with a compelling insight into the changing dynamics of customer expectations. In an era where instant gratification is paramount, customers demand quick and personalized responses, irrespective of the time of day. Geoffrey emphasizes the necessity for a well-thought-out plan to integrate AI seamlessly into contact centers, ensuring efficiency, personalized experiences, and heightened overall satisfaction.By delving into the strategic importance of planning in AI deployments, Geoffrey underscores the need for a strategic roadmap that addresses specific challenges, providing businesses with a competitive edge. Readers gain insights into outlining goals for AI technology, creating a robust project lifecycle, and understanding the intricacies of the existing environment.Geoffrey explores the steps for planning an AI implementation, guiding readers through the points essential to implementing AI from conception to execution. The book emphasizes the significance of aligning AI initiatives with organizational goals, ensuring that each phase contributes meaningfully to your project's overall success.Data preparation is a pivotal aspect of AI implementation. Geoffrey details the meticulous process of sourcing and preparing data, a crucial step in leveraging AI to its full potential. Readers gain practical insights into optimizing their data infrastructure to enhance the capabilities of AI systems.To solidify the theoretical concepts, the book provides actionable guidance on executing a proof of concept. Geoffrey outlines specific tasks, enabling readers to test the viability of AI solutions within their contact centers. This hands-on approach ensures that businesses can validate the potential success of their AI projects before full-scale implementation.Tailored for executives, business leaders, contact center management, and IT professionals, this book serves as a comprehensive guide to navigating the AI landscape. CCaaS vendors will also find valuable insights into aligning their offerings with the evolving needs of contact centers.

This story follows Claire West, a lovable, quirky, and neurodivergent teen who is just starting college at Port City University, with the goal of becoming a famous fiction writer. She sets out to reunite with her absent grandfather, Dr. Timothy West, who is a creative writing professor and a renowned writer in North Carolina. He has published his legendary book about the only coup d'etat in United States history, inspiring Claire to carry on the West family's tradition. As Claire greatly misses her old high school friends and begins searching for new ones in college, she meets Chloe Stewart, her reclusive and studious roommate, with whom she instantly becomes close friends. They share a strong bond over many things, especially her pet cat and emotional support animal Snowball. On her first day of classes, Claire also befriends a gentlemanly, jock-like upperclassman named Andrew Smith in biology, who then invites her to a party later that night hosted by the best fraternity on campus, called Alpha Gamma Eta. There, Claire comes face-to-face with Lucy Harthan, the fastidious queen bee of Port City University and president of the top sorority Chi Omicron, who takes a fondness for her different personality and suggests they hang out more. Later on, as PCU's welcome week progresses, Claire learns about Lucy's true identity, a closeted lesbian forced to obey society's ideals as the frat president of Alpha Gamma Eta, Jack Romanoff, lusts after her in a pursuit to become the most respected alpha male at the university, all the while asserting his white male privilege upon her in a violent way. As Claire has developed a seemingly hopeless crush on Lucy, she must find a way to keep everything from going wrong, but the journey proves difficult. Having to deal with Jack's misogyny, homophobia, and discrimination against neurodiversity and marginalized groups, as well as her grandfather's authoritarian influence over her, the unpredictability of her new environment, and her past childhood experiences with trauma and bullying in school, Claire wants to make the world a happier and better place for everyone and everything in it, becoming the blazing light in the darkness of the world. This book tackles important and current topics like female objectification, toxic masculinity, the pressure to conform to society's rules, and the true meaning of friendship, among many other things.

Can you answer the call of the Entreprenurse? How do you build a culture of innovation? How can you develop an innovator's mindset? How can you use a more human-centered approach to solving your challenges? These are among the topics covered in The Nurses Guide to Innovation. This book is the perfect "how-to" guide for nurses, nurse leaders, and even other clinicians, who have inventions, innovations and an entrepreneurial spirit. No matter where you are on the journey of innovation, whether you have just come up with the "million-dollar idea", are a few years into your business, or want to learn to think like an innovator, this book is a great resource. The team of authors provides guidance and practical tips on; entrepreneurship, developing a business or marketing plan, protecting intellectual property, securing financing, or engaging nurses in innovation that will help you advance your innovation, invention, idea or even enhance engagement in the change process. The competencies shared in this book represent those that are present in successful entrepreneurs and innovators.Written for nurses, by nurses this book shares personal stories of both failure and success and presents readers with the tactics that are key to successfully advancing any innovative idea.

Tired of the same 'ole networking chatter? Do you think anyone is really listening to what you have to say? Wish you were somewhere else? If you have to network to grow your business and find yourself spending money going to events, meeting as many people as possible and returning to the office with a handful of business cards without the results you want, you can benefit from the strategies presented in '42 Rules for Effective Connections (2nd Edition).'For anyone who wants to improve communication, get better results in any networking environment and alleviate the stress and anxiety that comes from building a business where you have to go out to meet potential customers this book is a must-read. The author provides a broad range of strategies that make the difference between networking that is 'hit and miss' versus networking that hits the bull's eye. If you are serious about growing your business and simply are missing the mark on how to make your behavior stand out, or if you are achieving success already and want to step up your game, this book will open the door to new possibilities.There are literally thousands of networking organizations available for anyone wanting to participate. This book is not about which meeting to attend; this book is about how to get better results when you get there! In this book you will learn:How to position yourself in a crowded marketplace? How to start conversations? What to say to make yourself memorable? How to insure that others will want to do business with us?What can we do to improve our performance? Author, Bonnie Ross-Parker has a background in franchising and network marketing. For more than two decades, she has attended countless networking meetings and events and constantly witnesses the same scenario -- individuals pushing their card in your hand and asking you to call them when you need the service they offer! With all the business books that have been written, all the emphasis on building relationships, there is still a total misunderstanding of what it takes to build one's business. Relationships are key. Building rapport is key. Being a good listener is key. Read this book to learn more and be a better networker.

The '42 Rules of Marketing - 2nd Edition' is a compilation of ideas, theories, and practical approaches to marketing challenges the author has been collecting over the past 20+ years. The idea behind this unique look at marketing was to create a series of helpful reminders; things that marketers know they should do, but don't always have the time or patience to do.The book touches on everything from tradeshows and PR to customer advocacy, market research and the role of humor in marketing. The author shares tips and tricks to ensure your marketing messages reach the intended audience. After all, isn't that the point?