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Note: This pocket book is available in the following languages: English, German, Dutch.This pocket guide is based on the PMBOK(R) Guide Sixth Edition. It contains a summary of the PMBOK(R) Guide, to provide a quick introduction as well as a structured overview of this framework for project management. This pocket guide deals with the key issues and themes within project management and the PMBOK(R) Guide as follows: - Key terms and definitions in the project management profession'- A short overview of the activities of PMI Inc., the organization and its standards: PMBOK(R) Guide, Standard for Project Portfolio Management, Standard for Program Management and other standards.- The essentials of the Project Lifecycle and Organization. - What are the key project management knowledge areas and processes? Main target Group for this pocket guide is anyone with an interest in understanding the PMBOK(R) Guide framework or a systematic approach for project management. The book is also very useful for members of a project management team in a project environment using the PMBOK(R) Guide as a shared reference. A complete but concise description of the PMBOK(R) Guide, for anyone involved in projects or project management, for only aâ??¬15,95!

Naast de publicatie IPMA-D op basis van ICB 4 Courseware - herziene druk (ISBN: 978 94 0184240) wordt u geadviseerd de het boek Projectmanagement op basis van ICB versie 4 - 4de herziene druk - IPMA B, IPMA C, IPMA-D , IPMA PMO (ISBN: 978 94 018 0381 6) aan te schaffen. De inhoud is gebaseerd op de Individual Competence Baseline version 4 (ICB4) van de International Project Management Association (IPMA) en beschrijft alle vakinhoudelijke, gedragsmatige en contextuele competenties voor de projectprofessional zoals deze zijn gespecificeerd in de examengids van IPMA Nederland. Dit cursusmateriaal is bedoeld voor het verzorgen van een 4-daagse training voor beginnende projectleiders en biedt een gedegen theoretische kennis van zowel de 'harde' instrumentele als 'zachte' sociale aspecten voor het vakgebied projectmanagement conform de IPMA richtlijnen. Deze training leidt op tot het examen IPMA-D van IPMA Certificering. Na afloop van de training is de deelnemer in staat zelfstandig niet-complexe projecten te leiden en kan een projectmanager van beperkt complexe projecten ondersteunen. Tevens stelt de training de deelnemer in staat het IPMA-D examen met goed gevolg af te leggen.

Naast de publicaties, IPMA-C op basis van ICB 4 Courseware - herziene druk (ISBN: 978 94 018 427 1) adviseren wij bij dit materiaal gebruik te maken van het boek Projectmanagement op basis van ICB versie 4 - 4de herziene druk - IPMA B, IPMA C, IPMA-D , IPMA PMO (ISBN: 978 94 018 0381 6) De inhoud is gebaseerd op de Individual Competence Baseline version 4 (ICB4) van de International Project Management Association (IPMA) en beschrijft alle vakinhoudelijke, gedragsmatige en contextuele competenties voor de projectprofessional zoals deze zijn gespecificeerd in de examengids van IPMA Nederland. Deze 4-daagse training en halve dag examentraining is bedoeld voor projectmanagers met minimaal 3 jaar ervaring op het gebied van projectmanagement. De training richt zich op het versterken van zowel de 'harde' als 'zachte' kant van projectmanagement. Deze training leidt op tot het examen IPMA-C van IPMA CertificeringNa afloop van de training is de deelnemer in staat zelfstandig niet-complexe projecten te leiden en kan een projectmanager van beperkt complexe projecten ondersteunen. Tevens stelt de training de deelnemer in staat het IPMA-C examen met goed gevolg af te leggen.

Dit Courseware pakket bestaat uit twee publicaties, PRINCE2(R) Editie 2017 Foundation Courseware Nederlands - 2de herziene druk (ISBN: 978 94 018 0326 7) en Projectmanagement op basis van PRINCE2(R) Editie 2017 (ISBN: 978 94 018 0004 4). Het Courseware is Nederlands en er wordt Engelse terminologie gebruikt, geschikt voor het Engelse PRINCE2(R) Editie 2017 examen.Waarom een PRINCE2 training volgen? In ieder project komen zes variabelen voor, daarom zijn er bij een project zes aspecten die beheerdmoeten worden:- Geld, Tijd, Kwaliteit en Scope- Risico's- BenefitsPRINCE2(R) is een geintegreerd kader van processen en thema's dat een handvat biedt voor het plannen, delegeren, toezicht houden en beheren van de zes aspecten van de prestaties van een project.Aan de hand van voorbeelden en opdrachten uit de praktijk wordt de methode verduidelijkt.De deelnemers worden zo optimaal voorbereid voor het PRINCE2(R) Foundation examen en krijgen ook handvatten aangereikt om in hun eigen praktijk mee aan de slag te gaan.PRINCE2(R) vormt een geintegreerd raamwerk met AXELOS methoden en -modellen als ITIL(R), M_o_R(R), MSP(R), MOV(R) en P3O(R).Na afloop van deze training bent u beter instaat:¢ het belang, de plek, de toegevoegde waarde (benefits) en de succes- en faalfactoren vantesten in projecten te benoemen¢ de kenmerken, succes- en faalfactoren van projectmatig werken te beschrijven;¢ de uitgangspunten, het doel en de basisbegrippen van projectmatig werken volgensPRINCE2(R) te beschrijven;¢ de relatie van projecten tot de dagelijkse bedrijfsvoering van een organisatie te herkennenen te beschrijven;¢ de Principes, Thema's en hoofdprocessen van PRINCE2(R) te benoemen, de onderlingerelaties tussen de hoofdprocessen te beschrijven en voorbeelden te geven van gegevens,resultaten en producten die tussen de hoofdprocessen uitgewisseld worden;¢ het belang te beschrijven van tijdige en inhoudelijk juiste communicatie met opdrachtgever(s) en medewerker(s).

This Courseware package consist out of two publications, PRINCE2(R) 2017 Edition Foundation Courseware English - 2nd reviewed edition (ISBN: 978 94 018 0327 7) and PRINCE2(R) 2017 Edition (Pocket Guide) (ISBN: 978 94 018 0318 2). This Courseware is suited for the PRINCE2(R) 2017 Edition Foundation exam. Why take a PRINCE2(R) course?There are six variables that present in every project. These variables need to be managed accordingly. The six variables are:- Money- Time- Quality - Scope- Risks- BenefitsPRINCE2(R) is an integrated framework of processes and themes that will provide handles for planning, delegating, supervising and maintaining the six aspects of project performance.By using examples and assignments from practice, PRINCE2(R) will be made clear. The participants will be optimally prepared for the PRINCE2(R) 2017 Edition Foundation exam as they will receive handles by which they can use the method in their own practice.PRINCE2(R) is part of an integrated framework with all of AXELOS methods and models like ITIL(R), M_o_R(R), MSP(R), MOV(R) and P3O(R).After completing this course, you have improved your ability to:- name the importance, the location, the benefits and the factors of success and failure within projects- describe the characteristics and the factors of success and failure of project-based working- describe the base, the goal and the basic definitions of project-based working according to PRINCE2(R)- recognize and describe the relation between projects and the daily operations of the organization- name the principles, the themes and the main processes of PRINCE2(R), describe the mutual relations between the main processes and give examples of data, results and products that can be exchanged between the main processes- describe the importance of communication that is in time and correct with employers and employees

The Banking Industry Architecture Network (BIAN) is a global, not-for profit association of banks, solution providers, consultancy companies, integrators and academic partners with the shared aim of defining a semantic standard for the banking industry covering almost all the well-known architectural layers. The BIAN was formed in 2008 by a group of banks and solution providers with the shared aim of defining a semantic Service Operation standard for the financial services industry. At a later stage other standards bodies, like ISO and IFX, joined along with some academic partners. BIAN's expectation is that a standard definition of business functions and service interactions that describe the general construct of any bank will be of significant benefit to the industry. When compared to an increasing number of proprietary designs, a dedicated industry standard, like BIAN, provides the following main benefits:¢ It enables the more efficient and effective development and integration of software solutions for and between banks;¢ It significantly lowers the overall integration costs;¢ It improves the operational efficiency within and between banks and provides the opportunity for greater solution and capability re-use within and among banks;¢ It supports the current need for more industry integration and collaboration through the usage of (open) APIs;¢ It supports the adoption of more flexible business service sourcing models and enhances the evolution and adoption of shared third party business services;¢ It supports FinTechs and RegTechs to gain an easy insight in the complex financial services industry structure.This book is intended for those enterprise, business and solution architects in the financial services industry (FSI) who are interested in applying the BIAN Industry Standard in their organization. It will provide readers with in-depth knowledge to help them understand the full construct of BIAN artifacts, how to apply them and how they can contribute to help the BIAN standard fulfill their (organization's) needs.The authors of the book expect the readers to have an in-depth knowledge of IT architectural principles and methodologies. The Banking Industry Architecture Network (BIAN) is a global, not-for profit association of banks, solution providers, consultancy companies, integrators and academic partners with the shared aim of defining a semantic standard for the banking industry covering almost all the well-known architectural layers. The BIAN was formed in 2008 by a group of banks and solution providers with the shared aim of defining a semantic Service Operation standard for the financial services industry. At a later stage other standards bodies, like ISO and IFX, joined along with some academic partners. BIAN's expectation is that a standard definition of business functions and service interactions that describe the general construct of any bank will be of significant benefit to the industry. When compared to an increasing number of proprietary designs, a dedicated industry standard, like BIAN, provides the following main benefits:¢ It enables the more efficient and effective development and integration of software solutions for and between banks;¢ It significantly lowers the overall integration costs;¢ It improves the operational efficiency within and between banks and provides the opportunity for greater solution and capability re-use within and among banks;¢ It supports the current need for more industry integration and collaboration through the usage of (open) APIs;¢ It supports the adoption of more flexible business service sourcing models and enhances the evolution and adoption of shared third party business services;¢ It supports FinTechs and RegTechs to gain an easy insight in the complex financial services industry structure.This book is intended for those enterprise, business and solution architects in the financial services industry (FSI) who are interested in applying the BIAN Industry Standard in their organization. It will provide readers with in-depth knowledge to help them understand the full construct of BIAN artifacts, how to apply them and how they can contribute to help the BIAN standard fulfill their (organization's) needs.The authors of the book expect the readers to have an in-depth knowledge of IT architectural principles and methodologies.

Information is crucial for the continuity and proper functioning of both individual organizations and the economies they fuel; this information must be protected against access by unauthorized people, protected against accidental or malicious modification or destruction and must be available when it is needed. The EXIN Information Security Management (based on ISO/IEC 27001) certification program consist out of three Modules: Foundation, Professional and Expert.This book is the officially by Exin accredited courseware for the Information Security Management Professional training. It includes: Trainer presentation handout Sample exam questions Practical assignments Exam preparation guideThe module Information Security Management Professional based on ISO/IEC 27001 tests understanding of the organizational and managerial aspects of information security. The subjects of this module are Information Security Perspectives (business, customer, and the service provider) Risk Management (Analysis of the risks, choosing controls, dealing with remaining risks) and Information Security Controls (organizational, technical and physical controls).The program and this courseware are intended for everyone who is involved in the implementation, evaluation, and reporting of an information security program, such as an Information Security Manager (ISM), Information Security Officer (ISO) or a Line Manager, Process Manager or Project Manager with security responsibilities. Basic knowledge of Information Security is recommended, for instance through the EXIN Information Security Foundation based on ISO/IEC 27001 certification.

pacote do Courseware consiste em duas publicacoes, VeriSMTM - Foundation Courseware e VeriSM - Foundation Study Guide. Este material de treinamento abrange o plano de estudos para a qualificacao da Fundacao VeriSM . O treinamento pode ser entregue em dois dias. Este material didatico e credenciado para preparar o aluno para a certificacao da VeriSM Foundation. O VeriSM Foundation consiste em duas partes: VeriSM Essentials e VeriSM Plus, cada uma cobrindo um dia de treinamento.Os alunos que ja possuem um certificado de Gerenciamento de Servicos (TI) podem se beneficiar do conhecimento que ja possuem. Eles sao o publico-alvo de apenas um treinamento do VeriSM Plus. Ao serem aprovados no exame VeriSM Plus, recebem o certificado VeriSM Foundation.Provedores de treinamento que desejam oferecer um treinamento de um dia sobre principios de gerenciamento de servicos podem decidir oferecer apenas o treinamento VeriSM Essentials. Os alunos que forem aprovados no exame VeriSM Essentials receberao o certificado VeriSM Essentials. Se eles passarem no exame VeriSM Plus mais tarde, receberao automaticamente o certificado VeriSM Foundation.O "courseware" abrange os seguintes topicos:A organizacao do servico (Essentials)Cultura de servico (Essentials)Pessoas e estrutura organizacional (Essentials)O modelo VeriSM (ambos)Praticas Progressivas (Plus)Tecnologias Inovadoras (Plus)O VeriSM e uma abordagem holistica e orientada aos negocios para o Gerenciamento de Servicos, que ajuda a entender o panorama crescente das melhores praticas e como integra-las para oferecer valor ao consumidor.E uma evolucao no pensamento em Gerenciamento de Servicos e oferece uma abordagem atualizada, incluindo as mais recentes praticas e desenvolvimentos tecnologicos, para ajudar as organizacoes a transformar seus negocios para a nova realidade da era digital.O VeriSM e um gerenciamento orientado a valor, evolutivo, responsivo e integrado.VeriSM e uma marca registrada e propriedade da IFDC, a Fundacao Internacional de Competencias Digitais.

This book describes the framework of the next generation of Business Information Services Library, BiSL(R). BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology.Twelve elements - four drivers, four domains and four perspectives - are the basis of the guidance in BiSL Next. Target audience of this book are business managers, business information managers, business analysts, CIO's and IT managers, as well as consultants in this field.While describing the twelve elements, the book offers them insight in the best way to manage, execute and profit from business information management in their enterprise. The book is also the official literature for the BiSL(R) Next Foundation exam.

One mindset is that the project management process itself should be lead. You promote proactive project management by planning and evaluating relevant management initiatives - and by adapting the level of effort and the tools for the project's degree of complexity. The entire book can be considered as a method with tools for such planning and evaluating the project management.Another mindset is that the project management is not only a task for the project managers. The project owners, the participants and other parties must also be proactively involved in the management process. Such co-management means that the analyses and plans created will become more relevant- and have more impact on the project process. The general tool for such an approach, as presented in this book, is to facilitate the management activities.The entire book is a supplement to the existing literature on project management. The new mindsets and methods promote the idea of being a more reflective project manager - and thereby gaining even more benefit from knowledge obtained from other books and from personal experiences.

Besides the DevOps Professional Courseware (ISBN: 978 94 018 313 7) publication you are advised to obtain the publication The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations (ISBN: 978 19 427 8800 3).The word DevOps is a contraction of 'Development' and 'Operations'. DevOps is a set of best practices that emphasize the collaboration and communication of IT-professionals (developers, operators, and support staff) in the lifecycle of applications and services, leading to:¢ Continuous Integration: merging all developed working copies to a shared mainline several times a day¢ Continuous Deployment: release continuously or as often as possible¢ Continuous Feedback: seek feedback from stakeholders during all lifecycle stagesThe DevOps practices covered in this certification are derived from the Three Ways:- The First Way is to enable the work to move fast from left to right, from Development to Operations to the customer.- The Second Way is to enable feedback to go fast from right to left, from all stakeholders back into the value stream.- The Third Way is to enable learning by creating a high-trust culture of experimentation and risk-taking.Moreover, the crucial subjects of security in all stages, and maintaining compliance during change are covered.The certification has been developed in cooperation with experts in the DevOps work field.Recommended per knowledge: Pre-knowledge of Agile, Lean and/or IT Service Management, for instance through the EXIN Agile Scrum Foundation exam, LITA Lean IT Foundation exam or EXIN IT Service Management Foundation based on ISO/IEC 20000 exam, is recommended.

Over a long period of time we were receiving demand from different customers and stakeholders requesting our help with analyzing actual levels of IT management practices in their companies and to provide an external, objective look at IT, compare it with other organizations and develop a management summary of our overall findings. While this seems like a straight forward request and is covered by many consulting service providers, we struggled to develop answers to some very simple questions which are crucial to the different management levels from CEO level to IT professionals delivering operational support to the end user. Key questions we were requested to answer: _ How good is our IT? _ How is the quality of our IT evolving? _ How do we compare with other IT departments in similar organizations? _ How do we align the perception of quality between the business and IT? _ Can you compare the quality and costs of our IT? There are many existing assessment approaches based on ISO/IEC, capability models, maturity models, structured surveys as well as there being many different benchmarking approaches that provide detailed analytical outputs. These are typically focused and targeted internally, providing largely internal benefits to a company's IT organization, looking mostly at the presence of documentation and processes, but none of them providing a comprehensive and straight forward answer to address the simple yet fundamental question asked by management - HOW GOOD IS OUR IT? We believe that a simple question should have a simple answer.

Dit boek biedt alle basiskennis die je nodig hebt om het vak projectmanagement te leren kennen. Het is een toegankelijk boek voor startende projectmanagers. Het boek is gebaseerd op het competentieprofiel voor IPMA-D van de International Project Management Association: IPMA. In dat profiel wordt evenwichtig aandacht besteed aan het vak projectmanagement, aan de omgevingen waarbinnen dat vak wordt uitgevoerd en aan persoonlijk leiderschap.In het boek worden deze drie kenmerkende elementen van IPMA op een toegankelijke manier met elkaar vervlochten. De schrijvers hebben daarbij gekozen voor een logische opzet, waarbij ze je in vijf delen meenemen door de levensduur van een project. Na een orientatie op 'wat projecten zijn', staat in de voorgeschiedenis het verkennen van de projectomgeving centraal. In de voorbereidingsfase het contact tussen de projectmanager en de opdrachtgever. In de definitiefase wordt het project opgezet en in de uitvoeringsfasen wordt het project beheerst gerealiseerd. In de gebruiksfase wordt beoordeeld of met het project beoogde doelen worden gerealiseerd. Een casus verbindt de delen en ieder deel start met hoofdstukken over persoonlijk leiderschap.Het boek behandelt alle eindtermen van het competentieprofiel op IPMA-D niveau en biedt een uitstekende basis voor het behalen van dit examen. De eisen voor dit examen vind je op: www.ipmacertificeren.nl.Voor studenten in HBO en WO biedt het boek, mede vanwege de vele voorbeelden en praktische checklists, een mooi uitgangspunt om alle basisprincipes van projectmanagement samenhangend te bestuderen en vooral ook om er mee aan de slag te gaan. Op de website www.PM4you.nl wordt extra ondersteuningsmateriaal aangeboden.

This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. It is specifically designed to help individuals to prepare for certification. This 2nd Edition of the document has been updated to align with the IT4IT Reference Architecture, Version 2.1.This Study Guide is excellent material for:¢ Individuals who require a basic understanding of the IT4IT Reference Architecture¢ IT Professionals/Practitioners who are responsible for delivering services in a way that is flexible, traceable, and cost-effectiveA prior knowledge of IT service management is advantageous but not required. While reading this Study Guide, the reader should also refer to the IT4IT documentation available at www.opengroup.org/it4it.

Das Taschenbuch, das jeder lesen muss, der etwas ueber Scrum wissen moechte.Es umfasst alle Rollen, Regeln und die grundlegenden Prinzipien von Scrum, basierend auf dem Scrum Guide von 2016. Durch die Beschreibung der Vergangenheit und Zukunft von Scrum wird darueber hinaus ein weitergehender Kontext aufgespannt.Der Autor Gunther Verheyen hat eine praezise, vollstaendige und leidenschaftliche Referenz zu Scrum geschrieben. Dabei vermittelt das Buch seine Einschaetzung von Scrum als Weg der Entdeckungen und Freude. Durch seinen Aufbau eignet es sich als hilfreicher Wegweiser auf diesem Weg.Nach Aussage von Ken Schwaber, dem Mitgestalter von Scrum, ist dieses Buch momentan die beste Beschreibung von Scrum. Das Buch verbindet einige seltene Merkmale:¢ Es beschreibt Scrum als Ganzes, bettet es aber in den weiteren Kontext aus Vergangenheit und Zukunft ein.¢ Der Autor fokussiert darauf, Scrum auf eine Weise zu erklaeren, die den Leser unterstuetzt: Die Sprache und der Stil des Buchs entsprechen der Philosophie von Scrum.¢ Das Buch zeigt die Freude am Scrum-Spiel.David Starr und Ralph Jocham, Professional Scrum Trainer und langjaehrige Experten agiler Arbeitsweisen, halten es fuer das ultimative Buch, das sie den Teilnehmern ihrer Scrum Kurse, aber auch Teams und Fuehrungskraeften in den Organisationen, die sie im Umgang mit Scrum coachen, empfehlen.

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure:Improvement activities Process inputs and outputs Related processesTools and techniques Key Performance Indicators Critical Success FactorsProcess Improvement roles Benefits of effective Process Implementation challenges and considerationsTypical assets and artefacts of an Improvement program

'Naast de publicatie DevOps Foundation Courseware - Nederlands (ISBN: 9789401804905) wordt u geadviseerd om de bijbehorende publicatie DevOps Handboek (ISBN: 9789401804363) te verkrijgen.

This book explains the management aspects of DevOps for those who are professionally engaged in information and technology management. It is written for IT specialists, IT managers and IT executives. It does not show DevOps as a phenomenon associated with new automation tools, programming techniques or technologies It differs from other books by the structural nature of the narrative perhaps, excessively structured approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level.By this approach, this book not only creates awareness of the new subject area but is also helps building the basics.

Dit is een eenvoudige, gemakkelijk te begrijpen gids voor iedereen die het Agility concept en het Scrum framework wil leren. Het behandelt de onderliggende concepten en principes, samen met Scrumrollen en -verantwoordelijkheden, gebeurtenissen, artifacts en schalingsbenaderingen, evenals algemene praktijken en technieken. In plaats van lof te uiten voor Agility, concentreert het boek zich op het begrijpen van de ware betekenis ervan op een eenvoudige en consistente manier en bekijkt het de soorten projecten waar het werkt en waar dat mogelijk niet werkt. Dit fundament helpt je de weg te vinden in

BiSLNext is de opvolger van het in 2005 gentroduceerde BiSL. BiSL Business information Services Library is uitgegroeid tot standaard op het vakgebied Business informatiemanagement. BiSLNext is aangepast aan de nieuwe tijd en speel daarmee in op diverse nieuwe inzichten. In dit trainingsmateriaal wordt, na een introductie op het het gehele model BiSL Next besproken. Daarbij wordt ingegaan op de structuur van het model en op de drivers Need, Value, Mission en Capability en de perspectives Business, Data, Service en Technology. Vervolgens worden de domains de domains Governance en Strategy besproken. Hierna volgt een verdieping op

The Courseware package consist out of two publications, Service Automation Foundation Courseware ISBN 978 94 018 0206 2 and Service Automation Framework ISBN 978 94 018 0062 4 .Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.This 2 day course will give you deep insight into the concept of Service

ITIL Service Offerings Agreements 4 daysThe four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work.Youll learn This course gives you a

ITIL Intermediate Service Design 3 daysThis course leads to the ITIL Certificate Service Design. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes.Youll learn Detailed understanding of processes, functions and activities related to Service Design within the Service Lifecycle.Introduction to service designService design

ITIL Intermediate Operational Support and Analysis 4 daysThis 4 day course leads to the ITIL Certificate Operational Support and Analysis OSA. This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.Youll learn You get a deeper understanding of the part of the ITIL framework related to the enforcement of IT service operation. This course is designed for individuals who require a deep understanding of Operational Support and Analysis functions and processes and how they may be used to enhance the

ITIL Intermediate Planning, Protection and Optimization 4 daysThe four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work.Youll learn You get a

ITIL Intermediate Continual Service Improvement 3 daysThis course leads to the ITIL Certificate Continual Service Improvement. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes.Youll learn Detailed understanding of processes, functions and activities related to Continual Service Improvement within the Service

ITIL Intermediate Service Strategy 3 daysThis course leads to the ITIL Certificate Service Strategy. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes.Youll learn Detailed understanding of processes, functions and activities related to Service Strategy within the Service Lifecycle.Introduction to service strategyService strategy

ITIL Intermediate Service Transition 3 daysThis leads to the ITIL Certificate Service Transition. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.Youll learn Detailed understanding of processes, functions and activities related to Service transition within the Service Lifecycle.Introduction to service transitionService