This book teach you how to work with difficult litigants and overcome the hidden barriers that frustrate settlements. You will learn to:
Mediate effectively between parties who refuse to talk with each other; Deal with insulting first offers, backward steps, and other adversarial tactics; Influence how parties assess their legal case; Add value and respond to hidden emotional obstacles; Apply specialized tactics to overcome impasses65 linked video excerpts featuring leading mediators will take your understanding beyond the printed page, showing how to apply these techniques in actual cases.
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