Self-Service & Knowledge Success - Per Strand - Bog

Basic knowledge and understanding is always the first step towards any change that provides new advantages and increased benefit when compared with the current situation. Without this knowledge and understanding, we cannot see the opportunity or need to develop.

Regardless of which support and knowledge methodology we practice customer always has to come first and customer success and customer loyalty is the primary goal for our efforts. We will guide you through this transformation with practical tips and recommendations. 2nd edition of the book.