Name: A Complaint Is a Gift
Price: 226.95 DKK
Availability: OutOfStock
Author: Janelle Barlow
ISBN: 9781523002931

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226,95 kr.

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The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.

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Sprog:
Ukendt

ISBN:
9781523002931

Forlag:
Berrett-Koehler Publishers

Indbinding:
Paperback

Sideantal:
192

Udgivet:
8. november 2022

Størrelse:
154x20x228 mm.

Vægt:
317 g.

Leveringstid: Ukendt - mangler pt..

Forlænget returret til d. 31. januar 2025

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The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.

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